EEVblog #147 – $12000 SmokePosted on February 21st, 2011 42 comments
What does $12000 magic smoke smell like?
Murphy ensures that Dave always gets the outliers on the production bell curve for review!
OFFICIAL RESPONSE FROM AGILENT AFTER INVESTIGATION:
We have determined that a short on our LAN/VGA module is what caused the EEVblog unit to stop working. The short caused a resister on the acquisition board to fail, bringing down our 3.3V supply path and causing the unit to no longer boot. After further investigation, it was determined that a small run of early production LAN/VGA modules were susceptible to this short. Although the issue is relegated to this small initial run of LAN/VGA modules, we are replacing all LAN/VGA modules in customer hands and have implemented additional testing procedures on our LAN/VGA manufacturing line to eliminate this issue from happening again.
Thanks to everyone at Agilent for taking this issue very seriously, investigating ASAP, taking preventative correction measures, and getting back to us! That’s what sets good companies apart!