EEVblog #178 – Agilent’s U1272A Response

Agilent responded to the U1272A problems within 3 weeks, and have a nice present for all current owners to boot.
Mini rant time too – Manufacturers take note, this is how you respond to problems and keep customers happy.
Hey Fluke, where is your response?
Here is the Agilent notice:

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    • sinuscosinus

      Thanks Dave!
      Great blog for the whole electronics community.
      Mistakes happen but some companies don’t bother…


    • Joseph

      Well said Dave! You’ve hit the nail on its head once again. A big thanks goes to Agilent for caring about their customers and shame on Fluke for the way they handled their problem. This will deal their reputation a massive blow and that’s the way it should be unless they address their problem ASAP.

    • Mark Zacharias

      Can’t say about the GSM problem, but Fluke did replace my 85-3 with a new 87-5 after I reported the sleep-mode current drain problem. Even contacted me back after their original failed service attempt to make good on it.

    • gordo51

      Maybe Fluke thinks most people hold their cell phones up to their ears rather than beside their multimeters? You know, maybe its not relevant?

      • jer

        And I suppose cars don’t need seatbelts because no one would ever want to crash their car?

      • Philly

        And maybe at one distance it bricks the meter, but at a slightly greater distance, it just gives flaky readings. Cell phones do transmit more than 3 feet…

    • mali

      Thanks Dave!!
      GA. USA

    • Geo Centric

      Yes, it’s good that companies are responding, but making the customer be the quality assurance department is a poor practice.

    • Nick

      Another happy story 🙂

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