Author Topic: Mouser supplier error (Read 11584 times)

robotix3 · « **on:** May 30, 2016, 03:31:51 pm »

Last week I was trying to create a part and when I tried to link the supplier info, I entered the Mouser part # and the Digi-key part showed up, but not the Mouser. I have done this hundreds of times but have never seen this happen. I have tried many different parts. After a little loading in the supplier menu, I get an error message that says it got a 403 (forbidden) from Mouser... I have restarted Altium a couple of times and have reinstalled the Mouser extension, same thing.

Anyone else have this problem (if you haven't noticed it would be helpful if you checked)?

ANTALIFE · « **Reply #1 on:** May 31, 2016, 02:07:06 am »

Yea for some reason Mouser has not been showing up for me either, but we get our parts from DigiKey/E14 so was not too worried about it.
Maybe their server is down?

ajb · « **Reply #2 on:** May 31, 2016, 12:56:48 pm »

https://bugcrunch.live.altium.com/#Bug/6734

Quote from: Altium

Mouser has disabled theirs web service, so there not too much that we can do from our side, except trying to reach them.

robotix3 · « **Reply #3 on:** May 31, 2016, 02:33:00 pm »

Mouser is cheaper and faster than Digi-key, especially for low volume prototypes....

Bud · « **Reply #4 on:** June 03, 2016, 12:46:04 pm »

...in your country.

jakarta · « **Reply #5 on:** June 04, 2016, 07:17:17 am »

It seems that the error is cleared now. Mouser just wants people to login through Altium to use their web API services.

Psi · « **Reply #6 on:** June 04, 2016, 10:30:37 am »

Quote from: Bud on June 03, 2016, 12:46:04 pm

...in your country.

+1

For NZ mouser is almost always more expensive than digikey.

robotix3 · « **Reply #7 on:** June 06, 2016, 11:53:51 pm »

Quote

...in your country.

Quote

+1

For NZ mouser is almost always more expensive than digikey.

I feel bad for the rest of the world then, having to deal with stone-age digi-key.

Quote

It seems that the error is cleared now. Mouser just wants people to login through Altium to use their web API services.

Saweet

ElektroQuark · « **Reply #8 on:** June 07, 2016, 08:24:18 am »

In my country Mouser is cheaper too.

ajb · « **Reply #9 on:** June 08, 2016, 07:45:49 pm »

I'm able to get Mouser results in the supplier search now, but updates from Mouser are still slooooooooow. Still waiting for this BomDoc to update.....

Bud · « **Reply #10 on:** June 10, 2016, 04:22:06 am »

Quote from: robotix3 on June 06, 2016, 11:53:51 pm

I feel bad for the rest of the world then, having to deal with stone-age digi-key.

Can you explain?

In Canada Digikey is lightning fast and their inventory is rich. While Newark/Element14 has better pricing on many items and claim same day shipping, they never ship on time (to my experience it actually takes them a week). There are other suppliers too but I have to take in account shipping charges from each, so spreading an order trying to get better price is not always cheaper. Regardless, if I need parts tomorrow noone beats Digikey.

Anything coming out of the US like Mouser has fairly high shipping cost, Customs handling fee and other courier fees. We have to deal here with this.

ANTALIFE · « **Reply #11 on:** June 14, 2016, 01:06:28 am »

If anyone is getting an "anonymous connection limit reached" error use your mouser login in Preferences/Data Management/Supplies

T3sl4co1l · « **Reply #12 on:** June 14, 2016, 05:28:17 am »

Quote from: ANTALIFE on June 14, 2016, 01:06:28 am

If anyone is getting an "anonymous connection limit reached" error use your mouser login in Preferences/Data Management/Supplies

Funny, I got a "LOGIN REQUIRED" component in my search results...

I use Altium in about three places so I have to remember to keep my preferences updated

Tim

robotix3 · « **Reply #13 on:** July 06, 2016, 07:06:30 pm »

Has anyone figured out how to get rid of the lag?

ANTALIFE · « **Reply #14 on:** July 07, 2016, 03:22:29 am »

Quote from: robotix3 on July 06, 2016, 07:06:30 pm

Has anyone figured out how to get rid of the lag?

Get a faster internet connection ;^)

T3sl4co1l · « **Reply #15 on:** July 07, 2016, 04:06:04 am »

Get on Mouser's corporate intranet*.

Tim

robotix3 · « **Reply #16 on:** July 29, 2016, 05:35:36 pm »

Using the octopart plug-in seems to be the best way to handle this right now, I highly recommend it, gets rid of the lag.

robotix3 · « **Reply #17 on:** March 03, 2017, 05:25:40 pm »

I re-activated mouser as a supplier in Altium and it's still insanely slow, is it still slow for everyone else? (i'm running 16.0) All the other suppliers work just fine.

ajb · « **Reply #18 on:** March 03, 2017, 06:43:54 pm »

Yes. *ANY* BOM generation--heck, even opening the BOM output settings--is insanely slow for me, even when all suppliers and database fields are disabled. It literally takes about 30 minutes to generate a ~400 line BOM. Apparently there's an internal bug report about this problem separate from the Mouser supply link problem.

robotix3 · « **Reply #19 on:** March 03, 2017, 07:02:10 pm »

Quote

Yes. *ANY* BOM generation--heck, even opening the BOM output settings--is insanely slow for me, even when all suppliers and database fields are disabled. It literally takes about 30 minutes to generate a ~400 line BOM. Apparently there's an internal bug report about this problem separate from the Mouser supply link problem.

That's interesting because the octopart plugin for me is sufficiently quick. The mouser issue started randomly last year, and wasn't a result of an altium update.


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Author Topic: Mouser supplier error (Read 11584 times)

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