On those old Motorola phones, you can access the service mode in the following way:
Take off the battery, and look at the contacts. There are three. Compare them to the matching contacts on the phone. You will see that the two outside ones have protruding contacts, while the middle one is flush on both the battery and the phone. Under normal conditions, the center contacts are never made. Take a tiny bit of conductive material, such a aluminium foil, and make a little "cigar" out of it so it sits in the groove where the center contact is on the phone. Then carefully reinstall the battery so as not to knock the little cigar out of place. This way, all three contacts are made. When the phone is powered up, it will be in service mode. Older versions of the phone firmware would actually allow manual tuning of the receiver, so you could listen in too phone calls (on the old analog AMPS version.) You can also see the hexadecimal identifier of the cell you are on, precise signal strength, display test, keypad test etc.
The way the contacts were originally intended to be used, a service tech would have a special "dummy" battery that had all three contacts in place, and a lead that could go to a bench power supply.
- PbFoot