3sixt is really good company

[sony mavica]

there was a shop here in nz having a 1 day sale selling there 720p model camera for $30 original price $70

i knew the camera would not be that great for the price but i love to play around with cameras and other gadgets and i also have a gift card i got from doing surveys i tried out the camera and video and audio where not too bad for what i paid but photos where just  a still image out of the video no matter what mp i choose

so i sent the 3sixtgear an email and got this reply back

We have just learned that a small number of cameras shipped without a Firmware update that has now caused this issue, unfortunately it has affected your camera. There is a new Firmware update in development right now and should be available any day that will fix all the problems you are having, we will place the update on our website with instructions on how to install it when it becomes available and send you a link.

And to answer your other question yes the camera does use a real 5.1mp


then i messaged them back saying thanks for the reply i look forward to new firmware thanks for the help

and just about an hour ago i got this email from them

Hi,


The firmware update is taking longer than we had hoped so as a goodwill gesture we'll be happy to send you a replacement camera. It's our new model, https://www.3sixtgear.com/product/video/full-hd-sports-action-camera-with-wifi/ we know you will be happy with. It is a Full HD 1080p camera, basically the same as the one you have but in a higher resolution and wifi and will shoot in all still image resolutions you're looking for.


You can keep the 720p model too 😊


Please send me your address and we'll get one out to you quick smart.



i am so happy

[GreyWoolfe]

Nice to see a company that stands so completely behind and believes in their product enough to provide this kind of customer service without being asked.  Enjoy the new camera when you get it.

[sony mavica]

Nice to see a company that stands so completely behind and believes in their product enough to provide this kind of customer service without being asked.  Enjoy the new camera when you get it.

it really surprised me that they are going to send out another camera

[sony mavica]

i got that camera today did a quick test recording in doors and outside and it seem to do a good job video looks to me as good as a GoPro HD Hero Naked  camera might be a little better but i have not played around with any of the setting yet

[Maggie81]

I wish there was more companies like that, man! I even find it hard to believe that they care so much about their customer. Good for you.

[sainter]

There is. I had to talk to Aftershokz few times. There sales person forwarded my to there engineering department and had a nice chat with them about possible features. After I had problems with one of there products, they sent me a replacement hassle free.