i couldnt stand it watching and just letting it go (kid fall off the escalator, dont watch if you faint hearted). i know its harsh but i wish i can educate as much young engineers as i can, trust me this is the only best place i have and i have no practising engineers friends around, so thats why it will be here. please pass the message to your fellow esp civil and mechanical engineers... put netting or blockage or something between storey, always think for the worst while designing things... the fact is, things do happened (mostly for the sake of aesthetic'sm and "glamour")... i saw the same issue a while ago somewhere. the escalator "hand rest" (not sure what the term) that goes upward is too close to the horizontal beam (parallel to the escalator direction) upstair, if some kid laying his head protruding out of the "hand rest" while going up, it will be chopped off by the beam, i only didnt know where to make the complain, even if i did maybe i just get ignored (just as usual)... prevention if more important than cure.