We do sell as a dealer, Duracell here in Norway, and we had some customer over the years (20 years..), that had leakage in batteries, and Duracell [email protected]
has always, when conatected given very good response and helpt the customer i the best ways.
But, thats here, we got very strict cunsumer rights.
But on their websidte they clearly state:
If you're not completely satisfied with a Duracell product, contact us.
All of our batteries are guaranteed against defects in material and workmanship. Should any device be damaged by these batteries due to such defects, we will either repair or replace it if it is sent with the batteries. Send with postage prepaid to:
Berkshire Corporate Park
Bethel, CT, 06801
Att: Consumer Dept.
On top of this site there is a selctor for country.
With lockal contacts.http://www.pg.com/en_US/contact_us/index.shtml
If You live in Romania, is Duracell is sold tru the Moldovia office,
and You could try to conatct:
att. Andrei Hiora
Str. Uzinelor, 9
I recond they can help You with a refound of losses.
Or with [email protected]
Procter & Gamble Marketing Romania S.R.L
Blvd. Dimitrie Pompeiu 9 - 9A, Building 2A,
Sector 2, Bucuresti, 020335, Romania
Direct Dial #: +40 21 301 1110, Direct Dial Fax: +40 21 319 8392
(de la statia de metrou Pipera, traversati strada si mergeti in partea dreapta)
S.C. Detergenti S.A.
5 Stan Vidrighin Street, 1900 Timisoara, Romania
Direct Dial #: +40 256 300300, Direct Dial Fax: +40 256 222002