The moment either a story like this which indicates a design mistake that could be dangerous emerges or even when they become aware of a potential defect internally, that hasnt impacted anyone, either way, an effected company should go into high gear, not just offering a free retrofit, they should pay to have the retrofit done on their dime, as quickly as possible.
If a customer wants a return rather than retrofit, they should offer to buy it back, maybe for a price that is somewhere between the new price and its resale value without any potential issues. And eat the cost difference.
Turning a potential disaster into an opportunity to build customer loyalty.
If society doesnt incentivize that kind of behavior and strongly deincentivize corporate irresponsibility it wont be long before we have a world where corporations ignore consumer safety, choosing to fight lawsuits rather than fix things. At least here in the US its an ugly secret that lawyers rarely take many kinds of cases on contingency, because even in really egregious cases of error or even intentional abrogation of responsibilities on all levels, for decades - on a big corporation's part, (and that happens all the time with profitable products) the value of a human life varies a lot with many peoples lives simply not being valuable enough in terms of damages to make a lawsuit 'worth it' for an attorney. (Its based on lost income and 'pain and suffering'.) The perception of plaintiffs in cases where some policy or product is at error getting huge damages in court is not backed up by statistics, instead the statistics show a dismal picture of people being injured and not ever getting the justice they need. (or if they have insurance often that insurance contains a 'subrogation' clause which means the insurer gets whatever money they might win, to repay them for whatever money was paid on their behalf, first)
There is a general perception in society that things are supposed to get better for people but honestly, we really need to work much much harder to get businesses to do the right thing, as a matter of habit, otherwise even though we know more now than we once did, it won't translate into more safety.