The fact is that a second hand owner is not core business for such big companies, look at Apple if anything from their devices is not working you get a new one and you have to pay for it if out of warranty. A sad world but that is where we are heading.
Again, I can make the exact same analogy to the automobile industry. Oh what the hell, here -
So a day in the life of Charlie, the owner of a used 2009 Chevy truck ...
Charlie walks into the Chevy dealership parts department -
Charlie: "Hello, I need the front driver's side headlamp lens and lamp for a 2009 Chevy truck"
Parts man: "You say a 2009 Chevy truck? Well sir you know that's an obsolete vehicle that we do not produce any longer"
Charlie: "Well, yea so? Models change every year, but so what? Don't you have the parts for it?"
Parts guy: "Sir, this parts dept. is NOT our core business. Wouldn't you be better off buying a new Chevy truck? That's my recommendation."
Charlie: "I like my 2009 truck, I just need a few parts for it and it will be OK."
Parts guy: "Well, I don't recommend fixing it, but realize this - you need to understand that you should be very glad that we are going to sell you any parts at all. Are you going to be appreciative of us doing that?"
Charlie: " Yea dude whatever just get the parts and let me get outta here!"
Parts guy: " Sure thing oh by the way that going to add an additional 20% onto the price for fixing a used truck."
Charlie: "WTF?"