Author Topic: LeCroy tech support  (Read 1492 times)

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Offline vubdubTopic starter

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LeCroy tech support
« on: April 24, 2018, 09:31:48 am »
Is anybody know how to get some tech support from LeCroy?
Tried to ask here http://teledynelecroy.com/support/techhelp/
and I have no response from there to any of my messages.
 

Offline ollopa

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Re: LeCroy tech support
« Reply #1 on: April 25, 2018, 02:51:09 am »
In my experience it can be very difficult to reach LeCroy by email or the web form.  All of my email to them is always tagged as suspicious / spam.  It is probably best to try calling them.

If you need help with a scope you can try the main service and support line.  If you need help with a protocol analyzer (USB, PCI, etc) then try the Protocol Solutions Group support helpline.

Service and Support:          1-800-553-2769
Protocol Solutions Group:   1-800-909-7112

 

Offline vubdubTopic starter

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Re: LeCroy tech support
« Reply #2 on: April 25, 2018, 06:56:37 am »
Thank you for information.
On their website they say "Top reason to register: Receive Online Technical Help".
Jokers.
 

Offline ollopa

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Re: LeCroy tech support
« Reply #3 on: April 26, 2018, 08:11:19 am »
Usually in this industry the customers are corporations with a relationship to the local sales rep or application engineer for support.

To their credit, LeCroy did help me via email to recover a long unsupported TA700A PCI analyzer, but I wouldn't rate the experience very highly.
 

Offline Electro Detective

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Re: LeCroy tech support
« Reply #4 on: April 26, 2018, 11:10:07 am »
Buy a Siglent badged gadget next time,

afaik those guys do reply and make every effort to fix the issue    :-+

 


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