Are those cable users have all underground cable runs all the way to the power station?
The community I live in has all underground cables but overhead wires outside where tree falls kill power when someone blows her candle.
My home has the same problem. UG for the last 50 meters, OH for out-of-the-yard connection. It is not reliable.
The reliable UG connection I said refers to true UG connection, all UG from power station to end user such as my office. We have a transmission level transformer yard 100 meters away from my office building, then we tap a dedicate 12.47kV UG cable directly to our building. Right out of the door a transformer converts it to 2.3kV, which we feed into our inverter. All lab voltage used are generated from that inverter for safety reason (higher SIL, lower catastrophic short circuit current in case something goes wrong).
The reason we have a dedicated power line is because we do some very high power experiments, such as fast EV charger, EV back feed, solid state transformer, MW level power module testing and etc.
I've seen UG connections go out almost as often as OH connections in some areas. It almost always happens when another utility is trying to lay cable and accidentally hits the power cable.
The company burying new cable is supposed to call Miss Utility 24 hours before burying, so they can come out and mark existing lines; however, it's been my experience they're called "Miss Utility" because they always *miss* one of the buried utilities!
I once had a situation where the Cable Co. came out to bury a new line; unfortunately he had to cross over a power cable which turned out not to be as deep as it was supposed to be... It *was* pretty cool to see a Ditch Witch shoot sparks out the front, though!
So, three days without power, the Power Co. finally came out and decided to just bury a new line from the pole to the house (I'm not even sure if they can patch buried lines), which they did and, in the process, hit one of the two telephone lines that Miss had failed to mark!
So, the Telephone Co. comes out and instead of patching the line (which they can do) decides to just run a new, single cable from the street directly to the house to replace what was two separate cables (we had 4 phone lines at the time). In the process, he hits the newly installed Cable line (which the installer hadn't marked after he installed it).
So, I made the phone guy mark the new line he ran, then I went back and marked the path of the new power line myself. When the Cable Co. came back out to (again) run a new line, I showed him all the lines and pipes, then *walked with him* while he buried the new cable.
Anyway, so long as the utility keeps the trees trimmed, OH lines should be fairly reliable. Every place I've ever lived has been OH to the transformer and UG to the house.
Worst outage I've seen was in, 2004 maybe? We had a pretty bad hurricane and lost power for just over 2 weeks! I was 18 at the time and still living with my parents. A few days before came ashore, I was looking at some raw weather data and realized we might get a direct hit, so I told my dad and we drove across the state to pickup a diesel generator. Good thing we did!
We were on well water, so without the generator we would have been completely screwed. It was big enough to run the well, fridge, lights, ceiling fans and our tankless water heater.
After that we got one of those automatic whole house generators and a big ass propane tank. If you live in an area with a lot of storm activity, I *highly* recommend that solution. It's the ticket!