THERE IS A DIFFERENCE, between a girl/woman who knows a 'Company' inside-out, and where all the parts
are stored, (which I've often found to be GREATLY helpful), and a girl/woman who is 'trained' electronically.
If they 'are' electronically/technically trained, then that's GREAT, and Kudos to them, seriously !!!!
However, experience has shown that of the THOUSANDS of phone calls I have made, for numerous technical
Companies, a lot of time has been wasted speaking to the wrong person..... And that does NOT mean women.
If I said..... "Have you got the 24v Solenoid, brand 'XYZ', shown as Model 'SL234' in your catalog"......
then I expect, & find, that almost 100% of company females will know exactly what I mean, from their computer!
However... if I say something like......
"Your model ABC123 has an Impedance that is too low..... can you suggest an alternative".......
Usually after a 5 sec pause, I hear the likes of......
"Oh... let me put you through to someone who might know"......
And that's sort of normal & expected, except when sometimes the person keeps you on the line for 1/4 hour,
talking back & forward, before finally connecting you to someone else.....
I don't BLAME them for not knowing !!! but put me through !!! :-)