Author Topic: Arrow Electronics Free Shipping  (Read 583 times)

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Offline Etesla

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Arrow Electronics Free Shipping
« on: July 25, 2018, 10:52:12 am »
Anyone have the inside scoop on how arrow is getting away with free overnight shipping on all orders? Just curious.
 

Offline rx8pilot

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Re: Arrow Electronics Free Shipping
« Reply #1 on: July 25, 2018, 11:04:09 am »
Me too!

I have ordered a few small things from them - they are absolutely losing money on me. The rep is trying to pull me away from DigiKey though.....I am not a huge customer but enough to justify a few emails and phone calls I guess. The money lost on this is a marketing budget, but can't say it is working for me.

I still use DigiKey based on ease of use and a very broad catalog. I rarely have to go searching for parts outside of Digikey. Arrow can get just about anything - but it may or may not be listed and may or may not be in stock.
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Offline t18d16

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Re: Arrow Electronics Free Shipping
« Reply #2 on: July 25, 2018, 11:06:09 pm »
I just registered to share my 'mixed' Arrow free shipping experience (also applied 10% coupon code).

In spite of having all parts in stock in their US warehouse (at Reno, NV) , they split my $11 test order (all smd parts) in 2 separate shipments and shipped on the same day. Fedex demanded $8 advancement fee on each of them, apart from duty/taxes. I have refused the second shipment (containing just a 3x4mm QFN chip) as it made zero economic sense to accept it (yes $8 is a big deal in India)!

Some observations from my first shipment:

Even if you order a cut tape of 1/2 smd parts, you get the oversized packaging meant for full reel; e.g. 3 xp-e leds were sealed in a large MBB bag (proudly announcing seal date and class 1 moisture sensitivity) with silica gels and moisture indicator card inside.
Got 6 page long delivery note and an MSDS.
Apparently, the smallest shipping box they have is 10'x9'x4'.
Their invoice can be cryptic for customs officials (although it contains HS code) and as a result, you may be overcharged. For example, they describe resistors as 'res', power managment ics as 'dc-dc conv' etc.


I have a conspiracy theory that I was penalised (through split shipment) for making such a small order, which may or may not be true. Anyways, they have pretty good price for some cree leds.

UPDATE: I also received a wrong part (smd resistor reading 320 while my order was for 210k). Too bad smd caps don't have any markings on them. Will definitely test them. Will definitely not recommend them for small order.
« Last Edit: July 27, 2018, 11:55:03 pm by t18d16 »
 

Offline thm_w

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Re: Arrow Electronics Free Shipping
« Reply #3 on: July 26, 2018, 05:53:31 am »
I have a conspiracy theory that I was penalised (through split shipment) for making such a small order, which may or may not be true. Anyways, they have pretty good price for some cree leds.

Same split shipments to Canada here, means I will not order from them again, as each was charged $10 in fees.
But I highly doubt it is penalization, if value is below $20 then there is no fee here for example. Its just a very poorly optimized operation.
 

Offline t18d16

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Re: Arrow Electronics Free Shipping
« Reply #4 on: August 10, 2018, 01:43:21 pm »
Arrow has finally agreed to refund me $6 after I accepted the 2nd shipment. (Fedex, however, did not entertain my request to waive off the surcharge at all). Contrary to misconception, the customer service was very prompt to reply to my mail.
« Last Edit: August 10, 2018, 01:45:17 pm by t18d16 »
 

Offline bitseeker

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Re: Arrow Electronics Free Shipping
« Reply #5 on: August 10, 2018, 02:19:14 pm »
It's just the way their logistics work. I surmise that they're accustomed to working with large corporate orders, not little ones from individuals. I've ordered from them several times and my stuff is usually split into at least two shipments. Once, I ordered five items that were dispatched in three shipments all arriving at the same time. :-//

The shipments also tend to be overly packaged. An extreme example was when I received DIP IC sockets nicely arranged on anti-static foam that was mounted inside a pristine box as if it was precious. Amazing care for simple sockets.

It does seem inefficient, but I guess it either works for them or the margins on their corporate orders is so great that the overhead of our purchases doesn't bother them.

For me, what they really need to fix is their site/catalog search. It's really bad. But I can understand how split shipments are pretty irritating for international orders.
« Last Edit: August 10, 2018, 02:21:15 pm by bitseeker »
You don't acquire TEA. It acquires you.
 

Online asmi

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Re: Arrow Electronics Free Shipping
« Reply #6 on: August 10, 2018, 09:19:43 pm »
Ordered four 4G x16 DDR3L chips from them. Today received an email that they only had two, and they said they gonna issue a refund for the rest. So either their stock management system leaves a lot to be desired, or  something happened in the warehouse. But the price was too good to pass, so it will still be a good deal assuming I receive the shipment without issues.
 

Offline Peabody

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Re: Arrow Electronics Free Shipping
« Reply #7 on: August 11, 2018, 06:43:51 am »
This morning I ordered two Busboard Prototype BB830 breadboards from Arrow.  I used the 30% new account discount, but really the free shipping is just as important on a small order.  Someone said they've been doing the free shipping since May.  I hope it continues a while longer.

By the way, for those interested, the BB830 regular price is only $5.91 at Arrow, vs $7.90 at Amazon,and even more elsewhere.  I understand these are very good breadboards.  I'll know soon.
 

Online asmi

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Re: Arrow Electronics Free Shipping
« Reply #8 on: Today at 10:02:10 am »
Just received my order of 10 DDR3L chips. These guys certainly spared no expenses on packaging! The shipment was from the Netherlands, order total was a bit over 100 CAD, I had to pay 16.33 CAD in taxes & fees.
Yesterday I received another (earlier) order from them (2 DDR3L chips in industrial package), and they shipped them on a tray too. That order was like 25 CAD, and there were no taxes & fees.
 

Offline ataradov

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Re: Arrow Electronics Free Shipping
« Reply #9 on: Today at 10:41:01 am »
This just makes me not want to order stuff from them. Why contribute to this wasteful practice?
Alex
 

Offline montemcguire

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Re: Arrow Electronics Free Shipping
« Reply #10 on: Today at 05:49:29 pm »
For me, Arrow is best for larger orders, such as full reels of components or largish quantities of semiconductors. However, what seems like excess can make sense sometimes. I ordered a small quantity (25) of op amps a while back (AD812ARZ), and they arrived in several bags, but each bag was a consistent datecode - they didn't just mix them all together. Many places like Mouser and Digikey don't mention the datecode at all, and I think Arrow is oriented to customers that need to keep track of datecodes and the like for traceability.

So, I think Arrow is just trying to work their way down the sales chain to the small guys like us, and what seems excessive sometimes is not really excessive at all. If you think about it, being sloppy about mingling datecode lots is actually the sloppy practice. Sure, for little guys like us who don't have to do traceability, it seems extreme, but I can always trust what I get from them to be genuine and fully specified.

Overall, I like Arrow and I like their promotions. I'll always check them for stock, and especially now with the giant vacuum for some parts like MLCCs, they can have useful stock that other vendors don't have. Overall, I'm a happy customer, and their free overnight is a great thing.
 


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