I have one of the earlier versions that go up to 4.4Ghz. The Devil is in the Details of initially setting up the Software. Under settings->options->frequency limit area (at the bottom) is a frequency multiplier dropbox, for mine it has to be set at 10 or it would not work. Also adjust frequency limits there as applicable. Leave "one channel" and "math correction" checkboxes alone.
Also, you propably already know this, but dont try to measure something by connecting it between in and out, that wont work. These "simple" aka cheap units work only as signal source or spectrum analyzer, not both at once. Im just mentioning it as i had to learn that the hard way, and spent a while fiddeling without success.