For this you will have to rely on the official support. I'm not familiar with BC4 at all, and I doubt any one else here knows anything about it as well.
If you can send some sniffer logs, I may be able to tell more, but don't expect a solution specific to BC4. I'll be able to tell what is wrong, but probably not how to fix it.
EDIT: Ok, with this description, it looks like there is something wrong with the Transport Key command. Compare its payload with the one that is sent in a centralized network.