Two weeks ago, I managed to get a really good deal on this 1920 watt ups. It took about three days to arrive, and I wasn't able to use it until a week later, when the batteries were delivered. This ups is, from the outside, in decent condition. The only physical damage is a dent on the detachable front bezel. Upon powering up the ups for the first time, I got a very strange error.
Battery Over voltage. A pretty self-explanatory error. But, the issue is the batteries are indeed at the right voltage. I have confirmed this using two multi meters.
I delved deeper into the issue. In the measurements menu on the ups, this appeared.
Just, what? To clarify, this ups uses six 12 volt 9 ah batteries. The total input would be 72 volts. I am no electrician, but I'm pretty sure that its impossible for these batteries to do this.
I decided to rule out the batteries once and for all. I removed two of the six batteries, bringing the true voltage down to 48 volts. It still read the same thing: 90.3 volts and 24%.
I started up the UPS and removed the batteries entirely, and just to be sure, cleared all errors and checked the dynamic readings. The same thing: 90.3 volts and 24%
Confused, I decided to open up the UPS and see if something came unplugged in shipping. While all components seem intact and all wires seem fine. There was rust in many different places. Most of it was just on the chassis and not on the electronics.
Overall look at the inside
Closeup of the rearmost transformer and the back of the chassis
Closeup of the front, showing some rust on the chassis.
Closeup of the control board
Of these images, the control board is the one that concerns me the most. While the control board itself seems fine, the connections between the mainboard and the control board have some damage on it. I am unsure if it is corrosion or dust. Also, two components just below it, one in the exact center of the picture and another component just below that, have a lot of rust on its connectors. I am still unsure if the issue is due to physical damage or logical error. Does anybody have any ideas, suggestions or experience with these units?
Note:
The rest of the UPS seems to behave normally. All functions work on the menus, I was even able to flash the firmware on the ups via USB cable.
I have been unable to find any documents that go into detail on the physical layout of this ups. Only a manual of how to install it and maintain it.
The seller has high ratings from over 200 people. I was doubting this was a scam. And was reassured when I contacted them about this broken UPS and they decided to send another ups as sending this back would be a major hassle. Unfortunately, the unit they are sending is only a 700 watt unit, far less than I would like.
If all else fails I may see local repair businesses, but I am doing this first in order to avoid the expenses.
Any help would be much appreciated.
Link to the Manual for the Dell K792N:
https://www.manualslib.com/products/Dell-K792n-195388.html