Author Topic: Help repair Agilent oscilloscope DSO6032A  (Read 2725 times)

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Offline iwqltTopic starter

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Help repair Agilent oscilloscope DSO6032A
« on: February 23, 2016, 06:18:40 pm »
Hello to all,

I have a DSO6032a Agilent oscilloscope purchased from a colleague of mine two years ago, used with caution until a few days ago, he has now suddenly following problem:
when he powers, the LCD display lights up for a brief moment then he goes black, and the front LED panel cycle from bottom to top in an endless loop.
I sent the DSO6032A Keysight in Milan for a repair estimate and had the following diagnosis: the replacement of the "System PC board assembly" for the price of 4822Euro + VAT.
For me the price for this repair appears unsustainable.
I need help or advice to diagnose and repair the electronic board if possible, or reporting some links on the topic.
I thank you for your advice possible.

Gino.
« Last Edit: February 24, 2016, 10:26:42 am by iwqlt »
 

Offline SAUL BRITTO

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Re: Help repair DSO6032A
« Reply #1 on: February 24, 2016, 01:03:45 am »
First of all: P.S! Power supply.
« Last Edit: February 24, 2016, 10:37:17 am by SAUL BRITTO »
Thank You, for all earth.
 

Offline iwqltTopic starter

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Re: Help repair Agilent oscilloscope DSO6032A
« Reply #2 on: February 24, 2016, 03:39:41 pm »
Hello
before sending my oscilloscope at Keysight I tested the power supply following the service manual instructions, and appeared functional. At keysight laboratory diagnosed that the PC board system has to be replaced and that they do not repair more component level.
Still waiting on who can give me advice.
Thank you
Gino
 

Offline Jwalling

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Re: Help repair Agilent oscilloscope DSO6032A
« Reply #3 on: February 24, 2016, 03:59:50 pm »
Hello
before sending my oscilloscope at Keysight I tested the power supply following the service manual instructions, and appeared functional. At keysight laboratory diagnosed that the PC board system has to be replaced and that they do not repair more component level.
Still waiting on who can give me advice.
Thank you
Gino

What's the serial # of the unit? There is a service note for this series and that type of failure.
http://literature.cdn.keysight.com/litweb/pdf/DSO6104A-02.pdf

I know that the pdf mentions the 1GHz version, but using your model # and selecting service notes still directs you here: http://servicenotes.literature.keysight.com/litapp/SearchSN.do?method=openExternalSNSearch&prodNum=DSO6032A

There a place on Keysight's web pile where you can enter the serial # to see if the system board was already replaced.

Jay
« Last Edit: February 24, 2016, 04:03:11 pm by Jwalling »
Jay

System error. Strike any user to continue.
 

Offline Carrington

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Re: Help repair Agilent oscilloscope DSO6032A
« Reply #4 on: February 24, 2016, 04:16:21 pm »
My English can be pretty bad, so suggestions are welcome. ;)
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