well thanks! oh okay - that's new to me actually - i always thought it was 'best practice' to use the ground point most central or far UPSTREAM as possible in order to avoid reading potentials that were referenced too far away trom something like a 'true ground'... don't ask me where i got that - I really can't recall...
You seem to be missing the important point. Don't use the chassis, heatsink or whatever as the DMM -ve. Use the actual 0V point.
There's no reason the heatsink would definitely be connected the the PSU 0V. In fact I would expect that they supply is floating with respect to mains earth / chassis.
and this is true for more subtle problems
we are still in the stage of getting to know each other, and synchronizing our troubleshooting philosophies to search for major faults
the 36 VDC sounds fine for primary unregulated voltages. i would check the AC voltage just so we can confidently move past the caps as being a major issue. check your dates on the caps and understand they are not getting any younger. quality 1000uf caps can't be more than $2 ea. tops.
are there designated test points marked on the PCB for your regulated voltages?
if so, with your DVM ground lead connected to the negative lead of the electrolytic cap in the positive 35 VDC circuit (brown lead of the power transformer most likely).
measure all your regulated test points.
its 5 in the morning so i'm out of here in the next few minutes
good luck