This seems like a stupid question - and I feel a bit embarrassed to ask, but I have been trying to get a spare part for a Samsung TV and I'm not making any progress here in Australia - yet there are at least a dozen places in Asia and the US that advertise the part on eBay.
I called Samsung to ask them where I could get a spare part - and from their reaction, the call centre person seemed to find it a bizarre question. They then asked me what the problem was - as if there were going to help me diagnose the fault. So I told them in very clear detail. He clearly did not know what I was talking about, but he knew
I knew and was not about to challenge that. They then asked for details so they could create an 'account' ...
When I asked why, they said so they could have a record of the problem in case further calls were made. I told them I knew what the problem was - I just wanted the part to fix it! Eventually I was given the contact details for a couple of their authorised service centres. Great. Now I'm going to try to get parts of a business who makes money doing what I was trying to do.
So, I called the service centres. Gave them every detail they could possibly want and asked for price and availability. Never heard back from any of them.
Then I tried online parts places in Australia. Couldn't find the exact model in any of them and those that had similar models, didn't show the part ... so I shoot off an inquiry or two. I only got one response and that was 'Sorry - can't find it' and they pointed me to a PDF that supposedly had a parts list for me to choose from. It was a single page with a line drawing of part of the TV. It had 9 parts mentioned - labelled 1, 2, 3, 4, 5, 6, 7, 8 and 9 - none of which were the part I needed. Don't like my chances that those are the manufacturer's part numbers .... and no, there was no legend.
Can anyone suggest someone in Australia I can approach who might have the parts - or do I just give up on a local supplier and hit out on eBay?
Alternatively, does anybody know of a 32" Samsung LED TV carcass that I might be able to cannibalize?
All I need is one LED baclight strip.