Hello, Watcher.
Your comment about
"Siglent refused to give me a warranty repair because it turned out that i bought it from a non authorised dealer!"
concerns us. Our policy in the EU is the same as here in NA. The 3 year warranty is valid whether you purchased it from an authorized dealer or not. We warranty the unit itself (assuming there was no user damage or abuse).
That is not to say that an unauthorized dealer might not help you (they might or might not). That is, of course, one of the reasons we hope customers purchase only from authorized Siglent dealers.
If you would like to send us the details of what happened and who you dealt with then we will certainly look in to it.
Please contact us at
info@siglent.com
Thank you
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Thank you for your interest in my case.
I still have all relevant correspondence even though unfortunately, as I said, I no longer have the device concerned.
The messages from Siglent were undersigned by Lulu Yin / Siglent European Manager
I have just forwarded all relevant emails to the email address provided.
Edit :
For what its worth, it was pointed out by Lulu Yin, that it was in fact Jexy Wu from Singlet Technical Support who asked me to pay for the repair.