Author Topic: Keysight Scary Letter  (Read 31301 times)

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Offline metrologist

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Re: Keysight Scary Letter
« Reply #475 on: February 21, 2019, 02:42:20 am »
Blacking out the serial number is a fail if one doesn't also black out the bar code version of it.

But it does suggest that the seller knew that unit wasn't supposed to be sold.

LoL, there were some smarties on the CB radio, they used to call each other on the phone and put their friends "on the band" to talk more stuff. It was great knowing you could decode the phone numbers from the tones, and then you could just call them up for clarification, cuz, ya know, you were only hittin me with 1S.  :box:
 

Offline Keysight DanielBogdanoff

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Re: Keysight Scary Letter
« Reply #476 on: February 21, 2019, 09:23:29 am »
@Frasier, we don't usually schedule scrap dates for things, I have a number of HP test gear in my possession that was made in the building and has probably never left it. People definitely have their stashes of gear - at least they do at the Colorado Springs location.

I believe we do get internally charged for storage & cube space, but we generally don't think too much about it.
 

Offline usagi

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Re: Keysight Scary Letter
« Reply #477 on: February 21, 2019, 05:57:10 pm »
if the initial letter had included an offer for a 1:1 functional new replacement it is likely this thread would have never got to this point.

Online Fraser

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Re: Keysight Scary Letter
« Reply #478 on: February 21, 2019, 07:47:52 pm »
@Daniel,

I know all about old equipment ‘stashes’ ...... whilst I was an instructor for 5 years I had a store room that was all mine and for only my use. I filled it with all manner of interesting and useful kit that had been declared ‘scrap’ but saved from the skip by me under my Training School equipment reallocation authority. I am an awful ‘squirrel’ when it comes to hoarding interesting equipment  ;D On several occasions I was approached by sections on the off chance I had saved a piece of equipment that they wish they had not scrapped. On every occasion I had saved their precious kit and they were overjoyed. I hoarded the ‘unusual’, and sadly that was what people accidentally disposed of as they were often new to a section and did not understand its use or high operational value...... as an old timer in the company, I did  ;D

When I left my employer, an important repository of unusual and very specialist equipment ceased to exist and the safety net for such equipment in the disposal process was lost. It was so common for sections to have a ‘clear out’ and the younger staff often did not know the history or operational use of some exotic equipment.

So I can totally understand some stashes of equipment by individuals within HPAK, but I was surprised that a large accumulation of equipment that was considered ‘beyond use’ was stored when such storage space has a real financial cost associated with it.

I always remember receiving a memo that stated that my section was being charged £XX per cubic metre of shelf storage we used in our holding stores. I was horrified at the total cost. That day we moved most of our stored equipment into a room that we ‘owned’ and that became our store room. It’s cost was actually lower than the cost of using the official storage as the overheads were lower. It was at that point that I realised some equipment was not actually worth the cost of its storage and would have to be disposed of. A lesson for me in financial accountability and the modern world in which I was working.

Even as a manager in my later career, I still had a stash of ‘useful equipment’ and the obligatory box of useful cables and small items stashed under my desk ! Once a ‘Packrat’,  always a ‘Packrat’  ;D

Interesting times  :)

Fraser

« Last Edit: February 21, 2019, 08:14:09 pm by Fraser »
 

Offline CJay

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Re: Keysight Scary Letter
« Reply #479 on: February 21, 2019, 11:48:18 pm »
I am that packrat...

Defunct machines, accessories, cables etc.

Amazing how many times I've been told optical media is dead and no longer required only to be asked a month or two later if they can borrow my USB DVD Writer or if I've got such and such a cable...
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Offline gerryk

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Re: Keysight Scary Letter
« Reply #480 on: February 22, 2019, 10:44:29 pm »
Any chance someone in posession of 'gear of interest; could hand it back. I keep revisiting the thread to see what, if any, reparation Keysight will make.
 

Online bitseeker

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Re: Keysight Scary Letter
« Reply #481 on: February 23, 2019, 04:39:41 am »
I'm not sure I understand your question, Gerry. Keysight wants the "gear of interest" back. If you were to just send it to them to get it out of your hair, I don't think they'd refuse. However, it may still take some time to make arrangements.

Are you one of the affected?
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Offline philpem

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Re: Keysight Scary Letter
« Reply #482 on: February 23, 2019, 02:14:16 pm »
In re Fraser's comment about blacking out serial numbers -- I've seen this taken to weird extremes.

Laser power meter, all apparently legit and above board. Seller pulled the serial number and safety labels completely off the unit.

Of course it was still happy to show the SN on bootup. Challenged them about it, "we do this to all the equipment we sell to protect our sources".

Now I can't help but wonder if they'd been told to destroy it and decided to stick it on ebay instead...
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"Why do I have a room full of test gear? Why, it saves on the heating bill!"
 

Online Mr. Scram

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Re: Keysight Scary Letter
« Reply #483 on: February 23, 2019, 02:17:38 pm »
In re Fraser's comment about blacking out serial numbers -- I've seen this taken to weird extremes.

Laser power meter, all apparently legit and above board. Seller pulled the serial number and safety labels completely off the unit.

Of course it was still happy to show the SN on bootup. Challenged them about it, "we do this to all the equipment we sell to protect our sources".

Now I can't help but wonder if they'd been told to destroy it and decided to stick it on ebay instead...
I've seen the same happen. It can be very annoying, as my unit had a defect and was part of a recall but couldn't participate due to the sticker missing. Unfortunately that device didn't have menu serials.
 

Offline mikeselectricstuff

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Re: Keysight Scary Letter
« Reply #484 on: February 23, 2019, 09:45:19 pm »
In re Fraser's comment about blacking out serial numbers -- I've seen this taken to weird extremes.

Laser power meter, all apparently legit and above board. Seller pulled the serial number and safety labels completely off the unit.

Of course it was still happy to show the SN on bootup. Challenged them about it, "we do this to all the equipment we sell to protect our sources".

Now I can't help but wonder if they'd been told to destroy it and decided to stick it on ebay instead...
.. or just making it harder to prove if it was stolen
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Online Fraser

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Re: Keysight Scary Letter
« Reply #485 on: February 24, 2019, 12:26:03 am »
Having spoken with a few companies regarding high value products, it is common for them to ask for your serial number. The reasons for this are varied but include, Ownership / stolen list cross referencing, warranty status, licensing checks and equipment version checks in order to provide appropriate support. Without a serial number the OEM will often decline to provide any support, including drivers and manuals.

In my experience with thermal cameras, all support calls need to include a serial number as a version check, stolen equipment check and to ensure the camera is registered to the current owner. If I see a serial number has been removed, I think “Stolen property”.

Fraser
 

Online Mr. Scram

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Re: Keysight Scary Letter
« Reply #486 on: February 24, 2019, 05:40:07 am »
Having spoken with a few companies regarding high value products, it is common for them to ask for your serial number. The reasons for this are varied but include, Ownership / stolen list cross referencing, warranty status, licensing checks and equipment version checks in order to provide appropriate support. Without a serial number the OEM will often decline to provide any support, including drivers and manuals.

In my experience with thermal cameras, all support calls need to include a serial number as a version check, stolen equipment check and to ensure the camera is registered to the current owner. If I see a serial number has been removed, I think “Stolen property”.

Fraser
I've seen number removed by companies as the equipment is written off, so missing serials don't necessarily mean they're stolen goods.
 


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