Hello,
About a month and a half ago, I purchased a Rigol DS1104Z. Everything was going OK until this morning when I tried to turn the oscilloscope on but was unable to do so.
Basically, when I turn the oscilloscope on, the oscilloscope buttons turn on and off and I hear a couple of clicks. After that, the oscilloscope goes silent and gets stuck showing the boot up screen (the screen showing nothing but the Rigol logo).
The scope has the original firmware and I have not tampered with it at all, its exactly in the same shape as it was when I received it from the factory.
I tried contacting technical support but it looks like they are not working today. Anyone knows if there is a way to do some sort of hard reset on the scope to see if I can make it snap out of its problem?
Thanks.