LeCroy WaveSurfer 24MXs-B Thread

[robert_]

Update: Now Lecroy Support+Repair experience thread.
Hi,

just recieved said scope. Looks just like described, perfect new condition, with protective foil still on the screen.
Now the reason this Thread is (yet) so short: Its already packed up again.
Turned it on, boots up into Win7 normally, Scope App launches and... strange noise, Black screen, refuses to turn on ever since. Well Crap.
Now calling the german LeCroy support tomorrow to arrange RMA and get it repaired.
Dont know what the hell failed, and why. Shipping damage maybe, but packaging and scope have no visible damage at all. No plans to look inside, Unit was made in mid-2015 and should really be covered by warranty.

I guess i should have videoed turning it on, so id at least have a FAIL video now.

[Wuerstchenhund]

That's unfortunate, but as these scopes have 3yrs warranty there shouldn't be any issue to get it fixed. I guess they will collect it and  send it to its Switzerland (Geneva) support center for repair. The turnaround time for normal repairs is 10 working days max if I remember right.

Please keep up posted how things progress, and once you have the scope back, how you're getting on with it.

[dom0]

I guess you're the lucky one? 

[joeqsmith]

If it's brand new and you bought it from a dealer, why wouldn't it be covered?   

Hope it works out for you.

[robert_]

So, i called them on Friday and got called back and sent the shipping label on monday.
Scope was collected by DHL express today, so its on the way to switzerland now.
I hope whatever is faúlty is covered by warranty.

[robert_]

So, Update:
Scope sent in on Dec09, repair finished Dec 28, scope recieved Jan 04. Power supply replaced on warranty.
Now it does boot and indeed works fine for the first hour, then i got a blue screen with some distorted remaints of the UI, which clears up when lightly bumping the case but will reappear soon.
Great, now its got a contact problem somewhere on the display. Would be easy to fix but that would cost me my warranty, which is something i wont risk on this device...
Scope sent back again today...

[nctnico]

I guess you're the lucky one? 

How lucky is that? Perhaps the scope has been send back numerous times without getting fixed properly? There is a reason when a new scope gets dumped on Ebay. If it develops problems after the second time it has been 'repaired' I'd aim for getting a replacement.