GOOD NEWS
Velleman support is as good as ever and have just posted the following on their forum:
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Velleman response:
"We have managed to simulate the problem and source the cause of troubles.
It appears to be related to the firmware, not the hardware.
Unfortunately, for copyright reasons, we cannot supply .hex code.
We can offer a free firmware update if you return the scope to our tech. dept.
Velleman Instruments Tech. Dept.
Legen Heirweg 33
9890 Gavere
Belgium
Please include a copy of this conversation.
As a courtesy, while your scope is here, we can offer a free custom splash screen for your scope.
If you send an 128x64 bitmap (2 colour) to support (at) velleman (dot) be then we will include it in your scope.
Once again, thank you for your feedback and sorry for any inconvenience."
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Now that's what I call fast and correct response to a situation
Many thanks to Mike for highlighting this problem and generating the excellent videos for us.