Resurrecting an old thread here but it may be useful to others as Velleman are playing hard ball on the firmware upgrade.
I bought another HPS140 recently and upon switching it on it announced firmware 1041 rather than the later 'fixed' version 1112.
Before buying an HPS140, I advise the potential buyer to confirm which firmware is loaded.
I note that Velleman are not accepting this as a firmware bug on their forum, which was a great surprise to me. Further, Velleman are now stating that the 1112 firmware will be installed at the customers request for free but with ALL postage and handling charged to the customer
Oh dear, this is not the Velleman support that I have known and loved over the years. Its bad enough to have a bug in your firmware on new equipment, but to then be told you have to pay postage to and from the factory is verging on rude and very poor support practice when an identified F/W bug is involved. It is a great pity that the HPS140 cannot be firmware flashed by the owner.
I have written to Velleman asking for a firmware upgrade at no cost to me. We will see how they respond on this occasion. I am hopeful that Velleman will take the honourable path and not charge postage and handling. If you recall, last time I sent an HPS140i to them, they were so concerned about the inconvenience and my postage costs that they repaid me in kind in the form of a free oscilloscope probe. I wonder if that good customer service is still alive and well ?
Aurora