Has anyone in the USA heard about the recall?
I contacted Rigol USA and heard nothing back. Then I read that TE was saying Rigol were waiting on fixed boards, and IIRC said Rigol will be fixing defective units at no cost. It's been quite a few weeks and we've heard nothing else, although clearly updated units are now shipping.
What's the process for getting the recall done for USA customers?
I submit a form on a Rigol website related to the DP800 series upgrade, but haven't heard anything yet. See
this post, and the link within.
New units, and ones which have had board changes already, are possibly all coming from China to Rigol's warehouses for distribution. I'm guessing Rigol NA are still working on getting the logistics of the recall worked out, and discussing with distributors how it will take place.
Also, updates for US customers are likely "low priority" because of the lower 110V AC mains. Because of the lower voltage, we're less likely to experience extreme temperature on the LM317 or the resetting issue. I've never had a reset on my DP832, and I don't recall anyone else in US posting that they experienced a reset. Probably the first batches of new boards are going out to countries where the issue is more critical.
Edit: Also
this post; we just have to be patient a bit