Keysight U5855A TrueIR thermal imager

[HighVoltage]

Datatec Germany has them in stock, at least that is what I was told, when I placed my order.
But I have not seen it so far.

[nfmax]

Well my battery has arrived But not the imager itself
I assume it won't be delivered until Tuesday at the earliest, now!

[onesixright]

Hey guys, I'm curious how you guys got to this, when I check their store, I see the shipping to Europe is excluded?

What am I missing

[jpb]

This is an interesting thread, I've been looking at these cameras and dithering for a while - I couldn't make up my mind as to whether or not they were good value so it is useful to have expert opinion. But sadly the cheaper ones are now gone I think.

They are currently asking $1,049.10 for one with battery and hard case. This is almost twice the prices mentioned here for the ones without batteries and so on.

Given that the battery is not new, it seems a large price differential. I can't see them accepting anything less than $800+ and with 20%VAT/import duty the cost is likely to be near £800 or more.

[HighVoltage]

Hey guys, I'm curious how you guys got to this, when I check their store, I see the shipping to Europe is excluded?

What am I missing

http://www.ebay.com/itm/Keysight-Used-U5855A-TrueIR-Thermal-Camera-Imager-350-degree-Celsius-Agilent-/172622305668?hash=item2831175984:g:D9YAAOSwB-1Y7kfU
This one is listed for free shipping worldwide

[onesixright]

Hey guys, I'm curious how you guys got to this, when I check their store, I see the shipping to Europe is excluded?

What am I missing

http://www.ebay.com/itm/Keysight-Used-U5855A-TrueIR-Thermal-Camera-Imager-350-degree-Celsius-Agilent-/172622305668?hash=item2831175984:g:D9YAAOSwB-1Y7kfU
This one is listed for free shipping worldwide

Thanks! But its not the case, if i click Ships to: Worldwide See exclusions

exclusions, there is only a handfull of countries they actually ship. None of them Europe 

[HighVoltage]

Just send them a message on ebay and they will take care of you.
Don't worry, many people here from Europe have bought one.

[Fraser]

Mine was listed as local pickup only. A quick message to the seller confirmed no problem with free shipping to the UK. Just UK VAT to add as a Keysight pre-pay that for you so no bond warehouse delays on entry to the UK

Shipping to the UK was via DHL.

The battery is around £100 normal retail price from Farnell.

Power supply is just a common 12V 3A unit. I have an Ex P,exstor compact, but good quality PSU bought used for £5 delivered.

RCA to RCA video cable costs around £1 from China,

USB A to mini USB cable is also cheap from China

SD card is easily found cheaply on the high street

PC software is a free download from Keysight.

The complete kit offers the advantage of all parts included and a nice hard case. Plus documentation etc.

I am using a FLIR E4 soft case for my camera so do not need the hard case.

Fraser

[onesixright]

At these prices they should be flying out the door.

  bought one as-well  , now what the hell am i gonna do with it

[onesixright]

Power supply is just a common 12V 3A unit. I have an Ex P,exstor compact, but good quality PSU bought used for £5 delivered.

Can you use that for charging as-well (when the battery is inserted)? Or does it needs to be charged externally? (didn't read the manual )

[Fraser]

Battery is charged inside the camera, but an external charging dock is available as an accessory.

The manual is well worth a read as this camera has some nice features and some pretty good PC software for analysis of the images and thermal profile of a scene. Some similar FLIR software costs more than I paid for the U5855A camera !

Fraser

[chili_red]

I have one on the way also, just a bare unit.
Finding the battery has been difficult in the US, I've placed on on order but shows a May 28th ship date.
Has anyone gone to a place like Batteries+ and try to find one that works?
When this one gets here I may take it over there along with the pictures of the factory battery and see if I can find a match.

[Kilrah]

The battery looks a a heck of a lot like a common camera battery, but with contacts just different enough to make it proprietary/non interchangeable.

[Bill W]

Yes at least the battery is pretty conventional in design. The ones I dislike most are those that contain a microcontroller that not only manages the battery safety, but also provides a unique ID to the host. I have some very expensive VR headsets that will not boot or charge the battery unless the 'intelligent' battery microcontroller is present. When the Li-Ion cells dies, the controller deletes the unique ID rendering it, and the battery casing. useless !
It was a way of forcing users to purchase the extortionately expensive OEM batteries.

Fraser

Sadly using 'common' batteries is a nightmare of the manufacturer meeting all the legal stuff that goes with making and selling things.  Just because you can buy a 'Battery #1' in the shops does not mean I can produce a product to use 'Battery #1' and it is 'safe' to sell and get a CE mark / OSHA etc. 

The easiest way out is to make your own battery and then you are pushed by to prevent the use of 'unauthorised' batteries, and of course copying 'Battery #1' s design would be infringement, and 'Battery #1' company won't tell you as then they become implicated in your product liabilities.

 

Bill

[HighVoltage]

OK, today I received the U5855A from Keysight, very well packed.
The Battery has not arrived but I could turn the camera ON with a 12V 3A power supply

The outside of the camera looks like new and the screen protector was still applied to the screen and after removing it, the screen looks like new.

But a few bad items I noticed
1. The strap holder is broken at the bottom
2. The front switch is so tight or broken, that it is staying stuck, every time I push it in.

Anyone here have had the same problems?

[TheSteve]

I know Keysight has been selling quite a few with a broken strap holder - was yours listed as such, if not they should replace it or refund some money.
As for the front switch I assume you mean the trigger button? Mine isn't tight at all, when squeezed you can hear the click of the button it is pressing. The trigger can move around a little though.

[Fraser]

I concur,

If you message Keysight via the ebay you will receive a prompt response (I did). I think I can be confident that the Gentleman who contacts you will be very concerned that you camera is not as described or has issues. I suspect he may offer you another camera to replace you unit. I understand he has quite a few in stock. My trigger is perfect, no sticking or issue with it.

Even though these units are 'Ex.Demo' they are normally in excellent condition and Keysight support them well. You have at least a 30 Day warranty on the unit anyway.

Best Wishes

Fraser

[HighVoltage]

I know Keysight has been selling quite a few with a broken strap holder - was yours listed as such, if not they should replace it or refund some money.
As for the front switch I assume you mean the trigger button? Mine isn't tight at all, when squeezed you can hear the click of the button it is pressing. The trigger can move around a little though.

No, the camera I bought was listed as alright in regards to the strap.
But, Keysight already took care of these issues and I am totally happy with their service.
Their response time and offer of solutions is just amazing!

And yes, the trigger button is stuck each time when I press it and I have to pull even harder to get it out of this position.
It seems the plastic opening is a little tight.
May be I will take it apart and have a closer look.

[TheSteve]

Good to hear! There is a reason my bench is covered in primarily HP/Agilent/Keysight gear - they may not be perfect but overall there is nobody who supports its equipment and users better.

[Kilrah]

Mine will likely have the broken strap mount, but it was described as such

Still waiting... it cleared customs at 7am this morning so I was hoping for delivery but no... hopefully tomorrow

[nfmax]

I'm still waiting, too

[HighVoltage]

Good to hear! There is a reason my bench is covered in primarily HP/Agilent/Keysight gear - they may not be perfect but overall there is nobody who supports its equipment and users better.

I totally agree!

[Kilrah]

It's there!

Connected a random 3s lipo to the DC in jack, updated firmware, all good to go.

First impressions are as expected, it's nice to have an actual piece of equipment with proper UI and controls, and it does great for measurements both in accuracy and flexibility - but when it comes to sharing nice images the TE is a world ahead

The LCD is really nice for live viewing though.





EDIT: better resize

[Fraser]

I have just asked for a quote on a TE-Q1 Plus

Fraser

[Chanc3]

It's that still a key sight?

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