altium designer registration problem

[asadi.siyavash]

Hi,
this is my first post here,
I need altium designer training video but it need to be a member of altium designer website, I tried many time but I couldn't be register and altium didn't accept my registration, is it possible to tell me why it was happened? and anyone had this problem before? or how I can download altium training videos,
any help would be greatly appreciated,
best regards,
Siyavash.
 

[free_electron]

having a valid licence and subscription helps ....

[asadi.siyavash]

I have valid licence (platinum Partner) but never I saw they want my licence in registration.

[JDubU]

I have valid licence (platinum Partner) but never I saw they want my licence in registration.

Call your Altium sales office.  They can get it fixed.

[VK3DRB]

This one hit a raw nerve.

Good luck getting it sorted out... I understand your frustration.

I have never come across any professional software as rag tag as Altium's licensing and updates. Altium needs to have a long hard look at redesigning its license registration and license server process. Altium has made it all too convoluted. You should not have to do a course, search through a messy website or read a manual to get a bloody license working.

The fact you have to call Altium to get it sorted out proves my point. (Altium's phone support is very good - the person there who has to help sort this out deserves a medal.)

If you have ever installed National Instrument's Labview, their licensing is clear to understand and their product license registration process is easy, simple and hassle free - it's automatic. Altium could learn a thing or two from NI in this regard.

[asadi.siyavash]

Hi again,
yes really thanks for your helping I thought that problem was just for I am living in Iran! and there are many Sanctions against Iran,
best wishes,
Siyavash.