Altium wowed me today

[Bud]

Interesting development with Altium in Canada. First they seemed to make a 180 degree turn and now face the customers in Canada directly, and not explicitly via authorized resellers in Canada as it used to be. A message that was sent talked about purchasing their products directly. They also assigned individual account managers to manage relationships even with small clients. Perhaps this also may mean direct tech support. It was a joke working with the reseller's tech support, they were useless. Hopefully reaching to Altium tech support directly will make a change.

Secondly, and most bizarre, their offer of 1:1 CAD:USD rate until April 30th. Wish I had that offer when I was buying, that would save me thousands of Canadian tughrics.

[Auciele]

Same kind of message here in France:

Je suis ravi de pouvoir annoncer qu'à partir d'aujourd'hui, toutes les ventes ainsi que le support technique d'Altium Designer seront maintenant menés par Altium directement.

(trad.: "I am delighted to announce that all Altium Designer sales and technical support will now be led directly by Altium.")

no currency win-win however 

[Fgrir]

no currency win-win however 

I am certain they would offer you a 1:1 EUR:USD deal if you asked 

[nns]

Secondly, and most bizarre, their offer of 1:1 CAD:USD rate until April 30th. Wish I had that offer when I was buying, that would save me thousands of Canadian tughrics.

We're also in Canada and were contacted by Altium directly for our renewal this year.  However there was no mention of the 1USD:1CAD deal.  Was that in the original email, or was it a separate offer you noticed somewhere?

[beenosam]

Secondly, and most bizarre, their offer of 1:1 CAD:USD rate until April 30th. Wish I had that offer when I was buying, that would save me thousands of Canadian tughrics.

We're also in Canada and were contacted by Altium directly for our renewal this year.  However there was no mention of the 1USD:1CAD deal.  Was that in the original email, or was it a separate offer you noticed somewhere?

I got the e-mail as well. I think it was just a general e-mail to their newsletter subscribers.

[Bud]

I am not a subscriber their newsletter, the info came in a personalized email but it appeared to be a mail list. Anyway, another email today saying promotional price is in place with 50% off. What is going on? That would be a heck of a deal were i a new customer.

[Kelbit]

I'm adopting more of a wait-and-see approach. There were positives and negatives to the reseller thing, but our rep was always responsive to concerns (since CAD Microsolutions didn't have a huge number of customers). Not sure how it's going to pan out now that we deal directly with corporate - feels like we've lost leverage.