Author Topic: Altium forum access?  (Read 619 times)

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Offline jayk

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Altium forum access?
« on: May 26, 2020, 07:40:14 am »
Is it only possible to access the Altium support forums if you have a paid support contract?
 

Offline Pseudobyte

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Re: Altium forum access?
« Reply #1 on: May 26, 2020, 12:50:33 pm »
I want to say the answer is yes you need to be paying maintenance. I may not be a good source though because I have never been off maintenance.
“They Don’t Think It Be Like It Is, But It Do”
 

Offline ajb

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Re: Altium forum access?
« Reply #2 on: May 26, 2020, 06:37:39 pm »
We are no longer under subscription, but I still have access to the forum, bug tracker, etc.  Maybe that will change if someone from Altium reads this  :scared:

I imagine that even if you had a subscription at one time you should have access, but that may depend on when you were under subscription as policies change over time.
 

Offline Elasia

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Re: Altium forum access?
« Reply #3 on: May 27, 2020, 02:29:00 am »
Only one that requires someone being subbed are the beta forums that i know of
 

Offline jayk

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Re: Altium forum access?
« Reply #4 on: May 27, 2020, 05:45:11 pm »
It does seem like you can't get to the forums without an AltiumLive login.  Google searches related to Altium generally return documentation pages (often for older versions), but never seem to return relevant threads in their forums.  I'm currently evaluating Altium so I have a login, but I wonder if it will still work once my eval period is up.  I'm honestly a little worried that I might spend $6K for a product, decide not to renew the maintenance for whatever reason, and then lose access to those forums.  I can't think of another PCB CAD package that essentially puts a paywall in front of their web forums.
 

Offline Pseudobyte

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Re: Altium forum access?
« Reply #5 on: May 28, 2020, 12:55:30 pm »
It does seem like you can't get to the forums without an AltiumLive login.  Google searches related to Altium generally return documentation pages (often for older versions), but never seem to return relevant threads in their forums.  I'm currently evaluating Altium so I have a login, but I wonder if it will still work once my eval period is up.  I'm honestly a little worried that I might spend $6K for a product, decide not to renew the maintenance for whatever reason, and then lose access to those forums.  I can't think of another PCB CAD package that essentially puts a paywall in front of their web forums.

This forum is much better anyways. I think the collective us can usually answer any questions that come up, and usually faster than the forum. (not to pat us on the back or anything)
“They Don’t Think It Be Like It Is, But It Do”
 

Offline davide6893

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Re: Altium forum access?
« Reply #6 on: May 28, 2020, 05:40:27 pm »
It does seem like you can't get to the forums without an AltiumLive login.  Google searches related to Altium generally return documentation pages (often for older versions), but never seem to return relevant threads in their forums.  I'm currently evaluating Altium so I have a login, but I wonder if it will still work once my eval period is up.  I'm honestly a little worried that I might spend $6K for a product, decide not to renew the maintenance for whatever reason, and then lose access to those forums.  I can't think of another PCB CAD package that essentially puts a paywall in front of their web forums.

I have an evaluation license on the Altium account but I have been denied access to AltiumLive and therefore to the forum. How did you do it?
 

Offline jayk

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Re: Altium forum access?
« Reply #7 on: May 29, 2020, 02:45:41 pm »
I also had a problem accessing their forums when my eval license started...  I could log in to my account but it wouldn't let me access the forums.  I talked to one of their support folks and they got it sorted out in a day or so.
 

Offline davide6893

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Re: Altium forum access?
« Reply #8 on: June 06, 2020, 11:01:03 am »
I also had a problem accessing their forums when my eval license started...  I could log in to my account but it wouldn't let me access the forums.  I talked to one of their support folks and they got it sorted out in a day or so.

They do not deign to answer me or approve access temporarily  |O :-//
 

Offline ebclr

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Re: Altium forum access?
« Reply #9 on: June 07, 2020, 08:35:41 pm »
Maybe when you finally found a way to get on that forum, you will be surprised that the forum isn't that great
 
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