I would say the techs want to just replace a board, not troubleshoot a component.
OP's diode has a house part number for Otis, it seems to have been updated from glass to plastic package. From "612B2" to "AAA612AF2" "diode w/sleeves 400PIV".
I did see in other Otis docs p/n
1N5060 given as original part number 2A 400PIV, harder to find but higher voltage 800V part
1N5062 lots in stock.
Or just use a larger
1N5408. It's not critical. Just seems to be for DC power to the field winding.
If it eats these diodes, could be problems with the field brushes and note there is not much for (diode) surge/transient protection, your schematic shows a gas tube used for that. I'm not sure if they last many decades long, or why Otis didn't use a capacitor or something to better handle spikes.