Some of the things i said above are a bit over the top and not all of them specific for your problem so i wanted to sum it up with this second post to be more clear and add some other things
1. Check all the basic ranges of the multimeters to see if any other range is broken/not working (Vac mvAc Vdc mvDc ohm currect ac current dc. Basic checks would suffice.
2. Check the mV AC range to see if the rms converter is fine. Even better if you check the current AC range since you'll be sure it goes directly to the rms converter instead of the voltage path which might be the thing compromised in this case
3. If these ac ranges work fine then you might need to check the main path of the ac line which is the same one as the dc one but instead of going straight to the resistor network (after passing throu the protection) ,it passes through a capacitor first.
Check that capacitor whith another miltimeter by either measuring it's resistance, or better, try measuring it's capacitance. If you have another meter with capacitance measurement, try measuring it. The capacitor is a white package, as big as the protection resistors, which is found near the protection circuitry.
4. If all of them are ok then you might need to do some deep digging by yourself, testing the protection components etc
....5. This one is just a precaution but make sure you don't lose the contacts of the rotary switch when opening the multimeter.
Post pictures and other findings here and we'll help