Is the battery charging?
If it is charging, but the pin1/STAT is not pulling low, then double-check your invoice and the label on your bag.
Microchip makes a 73811, which is the same package and nearly the same pinout. Except pin 1 would be an enable pin, which when pulled up will allow charging and when pulled low will disable charging. And pin 5 is a digital input pin used to select between 450mA charge rate or 85mA charge rate. This part has no STATUS output.
They also make a 73832, which has a tristate STATUS output pin, IIRC, but I don't remember what state should be active during charging. I have 4 different variants of this charger IC and I have mixed them up a couple times.