Author Topic: Mouser sneaky damaged goods  (Read 4631 times)

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Online wraper

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Re: Mouser sneaky damaged goods
« Reply #25 on: April 22, 2019, 09:46:33 pm »
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But this obviously was used instead of paper tape. I don't see anything fishy with that.
What about the automatic boxing machine? And the "human" that would have to come from kilometers away. And who would just "happen to have this special fiberglass tape." And the "whole organized crime ring" that would have to be involved in order to....

have simply inspected and rebagged an order that may have suffered machine damage.
Actually it's quite likely that it was taped by machine by looks of it. Try measuring if length of those tapes do match.
 

Offline KL27xTopic starter

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Re: Mouser sneaky damaged goods
« Reply #26 on: April 22, 2019, 09:49:07 pm »
^Also, so freshly after the sticker was applied, it is possible that it came off cleanly, and they didn't even have to reprint a new label or use a new bag. A human just clean removed the sticker and put a new one on, in the usual manner.
 

Offline KL27xTopic starter

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Re: Mouser sneaky damaged goods
« Reply #27 on: April 22, 2019, 09:51:09 pm »
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Actually it's quite likely that it was taped by machine by looks of it. Try measuring if length of those tapes do match.
For gods sake please stop hurting my brain. My Mouser doesn't tape boxes this way. They use brown tape all along the seam. This box was custom taped, by hand, after the box was damaged.

Even if the lengths of tape are exactly the same, it means they are cut by machine, my dear Watson.
 

Online wraper

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Re: Mouser sneaky damaged goods
« Reply #28 on: April 22, 2019, 09:53:58 pm »
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Actually it's quite likely that it was taped by machine by looks of it. Try measuring if length of those tapes do match.
For gods sake please stop hurting my brain. My Mouser doesn't tape boxes this way. They use brown tape all along the seam. This box was custom taped, by hand, after the box was damaged.

Even if the lengths of tape are exactly the same, it means they are cut by machine, my dear Watson.
I guess we'll need to wait until you order another full tube of IC's.
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Even if the lengths of tape are exactly the same, it means they are cut by machine, my dear Watson.
If it's simple tape dispenser, length won't match. Nobody will bandaid the box with full blown packing machine.
« Last Edit: April 22, 2019, 09:56:30 pm by wraper »
 

Offline KL27xTopic starter

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Re: Mouser sneaky damaged goods
« Reply #29 on: April 22, 2019, 10:08:50 pm »
I have ordered thousands. I already know and have already shared that with you.

There is principle called Occam's razor.

You have 3 things which are unusual:
1. The IC tube was bagged in a way that is possible but highly out of the norm.
2. Mouser just happened to change the way they tape boxes for the first time in over a decade.
3. The box and contents just happened to be damaged, which in itself is very rare.

There is 1 thing which can explain them all: box suffered damage, then there was human intervention

This is the most likely solution, rather than the 3 things being a coincidence.
« Last Edit: April 22, 2019, 10:10:26 pm by KL27x »
 

Online wraper

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Re: Mouser sneaky damaged goods
« Reply #30 on: April 22, 2019, 10:13:19 pm »
I have ordered thousands. I already know and have already shared that with you.

There is principle called Occam's razor.

You have 3 things which are unusual:
1. The IC tube was bagged in a way that is possible but highly out of the norm.
2. Mouser just happened to change the way they tape boxes for the first time in over a decade.
3. The box and contents just happened to be damaged, which in itself is very rare.

There is 1 thing which can explain them all: human intervention

This is the most likely solution.
The most likely solution is Mouser changed tape recently at least in part of their packing line, and it just happened that box got damaged in shipping. What is more probable, box simply got damaged in shipping, or someone gone extreme lengths to fiddle with your package on multiple stages of highly automated line? 
I know. It's Russia colluded with it  :-DD. Don't dare to use those components, there might be spyware installed on them.
« Last Edit: April 22, 2019, 10:18:22 pm by wraper »
 

Online Monkeh

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Re: Mouser sneaky damaged goods
« Reply #31 on: April 22, 2019, 10:22:08 pm »
You're both being idiots. Get over yourselves and each other.
 
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Offline KL27xTopic starter

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Re: Mouser sneaky damaged goods
« Reply #32 on: April 22, 2019, 10:26:25 pm »
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The most likely solution is Mouser changed tape recently at least in part of their packing line, and it just happened that box got damaged in shipping. What is more probable, box simply got damaged in shipping, or someone gone extreme lengths to fiddle with your package on multiple stages of highly automated line? 

Even if you remove evidence #1, the answer is still human inspection/intervention. To anyone not named Wraper, that is obvious.
 

Online wraper

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Re: Mouser sneaky damaged goods
« Reply #33 on: April 22, 2019, 10:26:31 pm »
BTW, if someone wanted to ship you damaged tube, that tube could be cut in half, and sent in two-three pieces. I don't recall this from mouser but effing farnell (element14/newark) sent me around of 500 micro USB connectors in like 8 pieces of tape, long and short + few tens of them loose in separate bag, many with legs bent. I was like WTF, seemed like they wiped what was tossed on the floor and sent it to me.
 

Offline KL27xTopic starter

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Re: Mouser sneaky damaged goods
« Reply #34 on: April 22, 2019, 10:34:55 pm »
^Of course that is not unusual to see. I've had QFN's scraped out of a bin and put into a tube by hand. I know cuz they were all put in sideways. And whenever you get the last of a lot, you get partial tubes even if you ordered a whole one.

This package they were not trying to hide any damage.* I imagine they just wanted to put eyes on it to make sure it wasn't too bad and still make the scheduled shipping pickup.

*In hindsight, perhaps the obvoiusly different tape job is procedural, to ensure this can be differentiated from carrier damage.

« Last Edit: April 22, 2019, 10:57:11 pm by KL27x »
 

Online MarkF

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Re: Mouser sneaky damaged goods
« Reply #35 on: April 23, 2019, 03:40:55 am »
I still haven't opened the ESD bag. To be fair it looks like the tubes could have barely fit, diagonally. But I have never seen Mouser bag IC tubes like this out of hundreds of orders. There's always an extra inch or 3 of room where they fold and tape the end of the bag.

It's the lack of any evidence that the box had ever been taped in the normal way that makes it really, extra odd. It has just 5 of these skinny fiberglass tape "butterfly bandages" around the seams.

These are leadless IC's, and I don't really expect there to be any damage, so I am not going to be contacting Mouser. I need these now, and that is that.

The most likely thing I think is they just happened to be bagged super tight, then the box got damaged before it was taped, while at Mouser. Then someone looked inside and said "well, they're probably still fine." And then they taped the damaged box up, funny. Maybe it was right before pickup, after shipping confirmation had already been sent. And they rightly figured, better to send them out on time and fix it if the customer has a problem. Maybe they even had the time to take them out of the bag for a better look and re-label a new bag after the tubes had been "shortened"... explaining the OJ glove fit.

If I don't see any IC fragments, I'll probably just use them all. If my app were more safety critical, I might discard the ones near the bends, at least, if not suffer a delay to get them all replaced. I think I'll try to sort those chips at the bends for a closer inspection and/or to save them for deep inventory/emergency reserve.

I have never had a problem with Mouser and will continue to use them.

As far as I'm concerned-
   If you are not willing to contact Mouser and give them an opportunity to address the issue, it is not right to rant on and on behind their back!   :--  :--  :--
 

Offline KL27xTopic starter

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Re: Mouser sneaky damaged goods
« Reply #36 on: April 23, 2019, 06:44:40 am »
Aside from the wording of the topic, I have not said a bad word of Mouser. I used the word "sneaky" but upon processing, that is not the right word. It is obvious that Mouser is not trying to hide the damage.

I am glad they sent this order out. I'm glad someone looked in the box (AFAIC) and sent it out, anyway. On time. I am going to be working with these half the night.

And no, I do not plan to waste Mouser's customer service time and payroll over this! My favorite customer is the one that orders stuff and pays the invoice. I don't care to talk, I don't care if I get a Christmas card. Don't call me unless there's a problem, lol.

Mouser is perfect, AFAIC. My favorite component distributor, bar none. I only use Digikey when Mouser doesn't have it. I've actually used Digikey's search engine to find parts then bought them at Mouser, lol (better parameters for connectors). Out of over a thousand orders, I have never been disappointed by Mouser, including this order. I posted this just because it was odd.  I will hopefully not be ordering this component from Mouser again, anytime soon, but that's because I get it cheaper from the manufacturer, directly. They had a delay on this part and it was in stock at Mouser.

I just finished transferring these chips to a couple of the empties I have a ton of. I examined the ones at the bend under the microscope and they look ok, externally. It wasted only a few minutes of my time, which I would spend at least twice this long explaining to someone on the phone what a terrible pain this caused me and can I please get free shipping on my next order?  :-//
« Last Edit: April 23, 2019, 07:22:44 am by KL27x »
 

Offline KL27xTopic starter

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Re: Mouser sneaky damaged goods
« Reply #37 on: June 06, 2019, 07:52:13 am »
An LOL update.

I ordered tubes of IC from Mouser, recently. Twice.

Both boxes were taped with 5 little fiberglass butterfly bandages and no brown paper tape.

Both bags of IC were folded over tightly with no excess space.

So, yeah, it was just a coincidence that the first time I ever noticed this change, the box got bent.  >:D

 

Offline ogden

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Re: Mouser sneaky damaged goods
« Reply #38 on: June 06, 2019, 08:47:16 am »
If the unbent tubes had been in there, straight, it would not even have fit, normally.

That unbent "reference" tube is longer than one in the bag. If you can't connect the dots then I can tell you - tube was bent because box was compressed. Highly unlikely that Mouser did it. Their only fault - packaging that does not account for rough shipping and jumpy customers who are spreading bad press before even contacting support hotline.
« Last Edit: June 06, 2019, 09:04:11 am by ogden »
 

Online wraper

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Re: Mouser sneaky damaged goods
« Reply #39 on: June 06, 2019, 11:25:06 am »
Quote
The most likely solution is Mouser changed tape recently at least in part of their packing line, and it just happened that box got damaged in shipping. What is more probable, box simply got damaged in shipping, or someone gone extreme lengths to fiddle with your package on multiple stages of highly automated line? 

Even if you remove evidence #1, the answer is still human inspection/intervention. To anyone not named Wraper, that is obvious.
Turns out "non obvious" wraper was right.
 


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