Electronics > Beginners
Mouser sneaky damaged goods
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MarkF:

--- Quote from: KL27x on April 20, 2019, 10:40:59 pm ---I still haven't opened the ESD bag. To be fair it looks like the tubes could have barely fit, diagonally. But I have never seen Mouser bag IC tubes like this out of hundreds of orders. There's always an extra inch or 3 of room where they fold and tape the end of the bag.

It's the lack of any evidence that the box had ever been taped in the normal way that makes it really, extra odd. It has just 5 of these skinny fiberglass tape "butterfly bandages" around the seams.

These are leadless IC's, and I don't really expect there to be any damage, so I am not going to be contacting Mouser. I need these now, and that is that.

The most likely thing I think is they just happened to be bagged super tight, then the box got damaged before it was taped, while at Mouser. Then someone looked inside and said "well, they're probably still fine." And then they taped the damaged box up, funny. Maybe it was right before pickup, after shipping confirmation had already been sent. And they rightly figured, better to send them out on time and fix it if the customer has a problem. Maybe they even had the time to take them out of the bag for a better look and re-label a new bag after the tubes had been "shortened"... explaining the OJ glove fit.

If I don't see any IC fragments, I'll probably just use them all. If my app were more safety critical, I might discard the ones near the bends, at least, if not suffer a delay to get them all replaced. I think I'll try to sort those chips at the bends for a closer inspection and/or to save them for deep inventory/emergency reserve.

--- End quote ---

I have never had a problem with Mouser and will continue to use them.

As far as I'm concerned-
   If you are not willing to contact Mouser and give them an opportunity to address the issue, it is not right to rant on and on behind their back!   :--  :--  :--
KL27x:
Aside from the wording of the topic, I have not said a bad word of Mouser. I used the word "sneaky" but upon processing, that is not the right word. It is obvious that Mouser is not trying to hide the damage.

I am glad they sent this order out. I'm glad someone looked in the box (AFAIC) and sent it out, anyway. On time. I am going to be working with these half the night.

And no, I do not plan to waste Mouser's customer service time and payroll over this! My favorite customer is the one that orders stuff and pays the invoice. I don't care to talk, I don't care if I get a Christmas card. Don't call me unless there's a problem, lol.

Mouser is perfect, AFAIC. My favorite component distributor, bar none. I only use Digikey when Mouser doesn't have it. I've actually used Digikey's search engine to find parts then bought them at Mouser, lol (better parameters for connectors). Out of over a thousand orders, I have never been disappointed by Mouser, including this order. I posted this just because it was odd.  I will hopefully not be ordering this component from Mouser again, anytime soon, but that's because I get it cheaper from the manufacturer, directly. They had a delay on this part and it was in stock at Mouser.

I just finished transferring these chips to a couple of the empties I have a ton of. I examined the ones at the bend under the microscope and they look ok, externally. It wasted only a few minutes of my time, which I would spend at least twice this long explaining to someone on the phone what a terrible pain this caused me and can I please get free shipping on my next order?  :-//
KL27x:
An LOL update.

I ordered tubes of IC from Mouser, recently. Twice.

Both boxes were taped with 5 little fiberglass butterfly bandages and no brown paper tape.

Both bags of IC were folded over tightly with no excess space.

So, yeah, it was just a coincidence that the first time I ever noticed this change, the box got bent.  >:D

ogden:

--- Quote from: KL27x on April 22, 2019, 08:57:37 pm ---If the unbent tubes had been in there, straight, it would not even have fit, normally.

--- End quote ---

That unbent "reference" tube is longer than one in the bag. If you can't connect the dots then I can tell you - tube was bent because box was compressed. Highly unlikely that Mouser did it. Their only fault - packaging that does not account for rough shipping and jumpy customers who are spreading bad press before even contacting support hotline.
wraper:

--- Quote from: KL27x on April 22, 2019, 10:26:25 pm ---
--- Quote ---The most likely solution is Mouser changed tape recently at least in part of their packing line, and it just happened that box got damaged in shipping. What is more probable, box simply got damaged in shipping, or someone gone extreme lengths to fiddle with your package on multiple stages of highly automated line? 
--- End quote ---

Even if you remove evidence #1, the answer is still human inspection/intervention. To anyone not named Wraper, that is obvious.

--- End quote ---
Turns out "non obvious" wraper was right.
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