| Electronics > Beginners |
| Mouser sneaky damaged goods |
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| KL27x:
So here's a first. I get a package from Mouser. The box looks a bit like an accordion. Inside are tubes of IC's that are bent into an S-shape. Obviously damaged by the carrier, right? 1. The box has been taped with several short sections of fiberglass tape, sideways, not lengthwise, as if it has been "repaired" by the carrier.... But the box doesn't have any of the usual brown tape along the seams, and there are no tape residue marks. 2. The ESD bag is still sealed. And it's not long enough to have ever contained the IC tubes when there were straight. The glove don't fit, lol. |
| rx8pilot:
CSI-EE Season 1, Episode 1 This is a pretty weird setup. My first guess is that an employee was trying to be helpful without understanding how bad this is for the company. Typet purly on my fone. |
| Doctorandus_P:
Photo's ? A frend of mine ordered a lot of stuff from Mouser some time ago, and when it arrived a lot of resistors were all of the wrong value. He complained and Mouser promptly sent new resistors, with the same wrong value. It seems that in the Mouser warehouse a whole box of resistors got the wrong barcode or whatever, and I wonder to how many people those resistors were sent before it got corrected. Bit sloppy, but it's only one out of a gazillion products from Mouser. Mistakes get made, and somehow you gotta keep on living anyhow. |
| Stray Electron:
FWIW, anytime that I get a damaged box, I start taking pictures before I even open the box and I take a picture at each step along the way. That way no one can dispute the damage. Having pictures makes quick work of getting a refund or replacement. |
| KL27x:
I still haven't opened the ESD bag. To be fair it looks like the tubes could have barely fit, diagonally. But I have never seen Mouser bag IC tubes like this out of hundreds of orders. There's always an extra inch or 3 of room where they fold and tape the end of the bag. It's the lack of any evidence that the box had ever been taped in the normal way that makes it really, extra odd. It has just 5 of these skinny fiberglass tape "butterfly bandages" around the seams. These are leadless IC's, and I don't really expect there to be any damage, so I am not going to be contacting Mouser. I need these now, and that is that. The most likely thing I think is they just happened to be bagged super tight, then the box got damaged before it was taped, while at Mouser. Then someone looked inside and said "well, they're probably still fine." And then they taped the damaged box up, funny. Maybe it was right before pickup, after shipping confirmation had already been sent. And they rightly figured, better to send them out on time and fix it if the customer has a problem. Maybe they even had the time to take them out of the bag for a better look and re-label a new bag after the tubes had been "shortened"... explaining the OJ glove fit. If I don't see any IC fragments, I'll probably just use them all. If my app were more safety critical, I might discard the ones near the bends, at least, if not suffer a delay to get them all replaced. I think I'll try to sort those chips at the bends for a closer inspection and/or to save them for deep inventory/emergency reserve. |
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