The multilayer board is just not heating up.
You can try to heat the whole board at slightly lower temperature setting (like 200 degC) for a LONG time (like 15 minutes!) and then increase the temperature and start working around the chip. Don't go beyond about 370-380.
But better yet, use preheating. Even a simple frying pan on a stove does. You don't need high temperatures. A cheap IR thermometer helps here. If you can keep the frying pan at, say, 200 degC, so that the board finally heats up somewhere around 150 degC, this will already make a huge difference; now let the hot air do the rest of the job: keep the board on the pan, and start working with hot air around the chip.