It's just that China is nowadays "land of everything". You will find both the most reliable partners, and most horrible con artists from there.
I have mostly very good experience with technical co-operation with the Chinese, and their customer support. It is actually possible to get comments from a knowledgeable person who knows the product in and out, by email, within a day or two.
(I was going to step out at this point, but I feel I should describe the other half of my thoughts about China for the sake of balance.)
When it comes to business-to-business relationships the situation is very different. In my experience Chinese companies are usually excellent in every way. Their people are highly educated (often much higher than us in the West), highly motivated, and highly professional. I was
very impressed by some work Huawei did in competition with several other major players in the industry. In my opinion they beat the others comfortably.
At risk of more generalisations, I think the Chinese work ethic is way better than ours in the West. I've seen it all the way from school children to adult professionals. I think we in the West are taking our foot off the gas pedal now that so many of us have an adequate - or better - standard of living. Our "hunger" has faded. I believe we are in a slow decline, much as every great civilisation before us has grown, peaked, declined and disappeared. I would say America is a hundred years behind Europe, but I expect it will go the same way. China is in the ascendant, and it deserves it based on what I said in the previous paragraph. I think future historians will see this as the "Chinese century". (For context, I think we can safely say that the 20th century was the American century - their achievements were outstanding; the 19th and 18th centuries were probably Britain's heyday; the 17th and 16th were surely the height of Spanish influence.)
I fear the decline of democracy and Western values. It will be interesting to see to what degree - if any - China adopts those values. Democracy, maybe? I doubt it.
None of this contradicts the outrage I feel when I get lied to and ripped off.