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EEVblog #933 - Keysight U1272A EMC Issue

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rauldm:
I opened the meter, I found white dust, I cleaned with hyssop, also I cleaned the dial selector. Is same, I found, if I put test leads and they move without touch nothing OL is show, if I remove test leads always is oscillating in 160 MOhms

pt1elec_dev:
Sorry to bring this old topic up again.
I have been using this meter for awhile not exactly from when but quite old. Anyway, I tested mine as Dave did in his video and confirmed mine is also affected.
To get any available service, I reached local Keysight office but they refused for any service and said I have to buy a new one for a full price.
Yes, the warranty has expired but... even for this issue?

Any experience with a old, warranty expired equipment with Keysight?

wraper:

--- Quote from: pt1elec_dev on September 21, 2022, 12:48:56 pm ---Sorry to bring this old topic up again.
I have been using this meter for awhile not exactly from when but quite old. Anyway, I tested mine as Dave did in his video and confirmed mine is also affected.
To get any available service, I reached local Keysight office but they refused for any service and said I have to buy a new one for a full price.
Yes, the warranty has expired but... even for this issue?

Any experience with a old, warranty expired equipment with Keysight?

--- End quote ---
Multimeter replacement program was separate from warranty but it was time limited. I received U1282A as replacement and kept U1272A too.

pt1elec_dev:

--- Quote from: wraper on September 21, 2022, 12:58:36 pm ---but it was time limited.

--- End quote ---
Okay... sad news. Thanks for sharing.

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