Author Topic: The Bad Shopping Experience Thread  (Read 174423 times)

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Offline dc101

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Ebay seller warning
« Reply #25 on: February 28, 2014, 09:38:31 pm »
Hey all.  Just wanted to give the group a heads up on a seller to avoid.  There's a seller on Ebay who's name is supertechshop and is definitely a shady character.  I recently purchased some National Instruments brand cables and received generic ones instead (the ones that say "IEEE-488", not "National Instruments").  While he was willing to give me my money back, he was definitely unhappy about it and never admitted they were generic, but instead insisted that we "agree to disagree."  We'll when I was processing the complain on EBay, the return address listed his real name.  I googled it and discovered that he was indicted in 2001 by the US attorney's office and the IRS for selling stolen computer equipment and money laundering.  Not sure what the outcome of the charges were, but I would definitely stay away from this character.


Offline all_repair

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Re: The Bad Shopping Experience Thread
« Reply #26 on: March 02, 2014, 09:52:04 am »
Call me captain hindsight, but when ordering from A/express, don't just pick the cheapest, sort by the number of orders an item has had, look for the one(s) that have been ordered the most, and check the feedback (which is almost always positive regardless, but at least you can get an idea that some people are happy).
You are right, I do accept that there are some bad merchants, but my complain is that Aliexpress itself provides bad services. As I understand it, they should act as an escrow service: I order something, the merchant ships it, I got it, I mark the order as "finished" and then the merchant gets his money. IIRC there was 60 days for me to mark it (I ordered it a month ago now). But the problem was that I never marked it as "finished".

By right, only you can "complete" the sale.  How did you give feedback if you did not file for a dispute?  Or you had been misled "finishing" it without realising.  Polida did that to me, kept asking me to accept on every communications, only stop this tactic after I told her there was a big bold print by ebay not to.  But I used a cheaper no tracking number mail to return, and that was what ebay said I did not comply with the money back rule even I had the photo proof of the posting, and the method of return was agreed by polida as she would not want to pay a higher rate, and of course for my side did not want to throw more good money after bad.
« Last Edit: March 02, 2014, 10:00:27 am by all_repair »

Offline Owen

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Re: Zeitech
« Reply #27 on: March 03, 2014, 06:27:06 pm »
Under EU law Zeitech need to cover the return shipping cost, but they are currently refusing. I'm still talking to them but it looks like they will forever end up on the shit list over this.

I don't think that they have to. Under EU law they have to pay the shipping within a specific timeframe - like 2 weeks or so. That's what's called "Widerufsrecht" in Germany. Take a look at ebay's EU Consumer Protection Law and Information Obligations. After that timeframe it's amiability of your seller, except the unit does have a defect. If it's defect within the first 6 months the seller has proof that the unit did had a defect or lack and the lack has been caused by the user. That's the defects liability between seller and buyer in Germany called "Gewährleistung". Especially with those Rigol DP832 unit those aren't defects - that's the way they were shipped from factory. Rigol is replacing those units under their guarantee so it's been the relation between buyer and manufacturer. This isn't covered at least in german law so the seller/manufacturer provides the rule how to deal those returns. I do think they will handle it like this: you pay the shipping to Rigol EU, they'll pay the return to you. But i'm no advocate so maybe i'm wrong.

Offline Owen

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Re: The Bad Shopping Experience Thread
« Reply #28 on: March 04, 2014, 11:24:34 am »
Since this is a warranty issue and clearly a manufacturing defect Zeitech are required to repair or replace the unit at no cost to me. They must either pay for return shipping up front or refund it later.

But Rigol is still calling this an upgrade and not a defective - see DP8 Board Revision 2.0 Upgrade FAQ. Maybe that's the case.

Offline Robreeves

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Re: The Bad Shopping Experience Thread - Polida made it right!
« Reply #29 on: March 06, 2014, 11:28:48 pm »
I was shorted an Arduino in a five pack, and after much back and forth I received the replacement today, so I'd have to say that the high feedback score is not undeserved.

Offline TheBorg

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Re: The Bad Shopping Experience Thread
« Reply #30 on: March 12, 2014, 03:41:56 am »
I posted a few days ago about a $50 DER EE 5000 LCR meter on eBay. Looking like a scam... listing was pulled, and the poster has no feedback and registered recently (with what looks like a garbage name). Should've looked more at the seller before buying, but I jumped the gun and bought it anyways... Just a reminder, make sure the seller is legit :D

Edit: refunded, yay eBay buyer protection! Darn stupidity on my part though... :-DD
« Last Edit: March 21, 2014, 10:33:52 pm by TheBorg »
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Offline G4ZWI

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Re: The Bad Shopping Experience Thread
« Reply #31 on: March 17, 2014, 04:01:03 pm »
Watch out for these guys:-

They used to trade as Simply Electronics, London,   (but they are in a shed in HongKong, somewhere,) they seem to do good prices, but they take your money, then waffle, fob you off, put you in a 50 minute queue on the phone, offer you higher spec 'upgrades' that don't come, either.........
I had a 6 months carry-on before I got a refund on a £200 waterproof camera I ordered, ( one guy I emailed was chasing them for £2400 worth of Canon lenses.........  :'( :'( )

Just Google  'Simply Electronics complaints  ',  then look elsewhere....

Cheers, Guys,  Fred
Ex telecomms. G4ZWI

Offline FrankBuss

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Re: The Bad Shopping Experience Thread
« Reply #32 on: March 19, 2014, 10:00:16 pm »
Just an update: the credit card company refunded the rest of the money today, after some weeks processing, so it's worth trying it, if you have the same problem. I had to send them all eMails and printouts of the order (which included the fake post tracking id, which might have helped).

For the records: I tried to buy two rolls of Avalon A3255-Q48 chips from Seller name and Aliexpress account (not available anymore): jianlin li, eMail: txjezydffp at
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Offline Kjelt

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Re: The Bad Shopping Experience Thread
« Reply #33 on: March 20, 2014, 08:16:05 am »
Bad experience with eBay-member: haruyr_kb
Bought a $35 item, it never arrived, escallated to Ebay but then the standard response which I was so gullible to accept came:
Dear,Good Buyers I believe You can understand :)
really thanks for your friendly communication. You are a great buyer. To be
honest, it seldom takes so long. how about sending you a new shipment Of
course, if you still want money back please tell me
best regards
I waited another 5 weeks which happens often on the shitty standard chinese mail to Europe..... nothing
Contacted seller again and got the same mail as above, then I requested the money back he tried to change my mind, i insisted he agreed, i had to send him the paypal transaction number and since it was out of the paypal refund time period he never ever answered any email again.

So next time don't do business with this dishonest seller and if you accidently do on the first sign of shipmentfailure always ask for a refund at that point, don't wait too long and if no success force it through Paypal/Ebay action because the seller says he will ship again but nothing is ever shipped (or it is lost in the crappy chinese mailsystem).

Anyway the biggest problem I find is also with Ebay because they have this 40 day or something period where you can escalate but that is often not enough time for packages that are shipped from China to arrive. So should I then escalate almost every transaction on forehand because that is what it boils down to.  I stopped using Ebay for now, I am totally done with the chinese electronics garbage stores, I am again funding our local electronics store , yeah you pay more but you help your local economy and how important is that local store if you need a certain connector on fridayevening: very important!  ;)

Offline dunkemhigh

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Re: The Bad Shopping Experience Thread
« Reply #34 on: March 20, 2014, 04:31:18 pm »
Whilst your tale would normally point to some kind of con, I have to say that haruyr_kb is pukka IME. I had exactly the same thing: ordered the kit, nothing turned up, got the exact same response, etc. The difference for me was that I'd been stung before with prevaricating past the escalation deadline, so I asked for a refund just before that. He sent it too.

Then a month or so later the kit turned up...

Of course, I emailed him to let him know and offer him a refund of his refund. I imagine he has this problem a lot and he could well be quite out of pocket.

Offline Kjelt

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Re: The Bad Shopping Experience Thread
« Reply #35 on: March 20, 2014, 07:27:14 pm »
Whilst your tale would normally point to some kind of con, I have to say that haruyr_kb is pukka IME.
Of course, I emailed him to let him know and offer him a refund of his refund. I imagine he has this problem a lot and he could well be quite out of pocket.
It could well be that the mailsystem screwed him over, I don't know, I only know that I spent $35 and got twice nothing.
Then he offers to refund me but obviously after figuring out that the paypal deadline has expired he stops answering emails and does not refund me.
So the last action is what makes a difference between good and bad sellers IMO and a good and bad experience.


Offline dunkemhigh

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Re: The Bad Shopping Experience Thread
« Reply #36 on: March 20, 2014, 08:57:29 pm »
OK, fair enough.

Offline edavid

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Re: The Bad Shopping Experience Thread
« Reply #37 on: March 22, 2014, 04:53:46 am »
Anyway the biggest problem I find is also with Ebay because they have this 40 day or something period where you can escalate but that is often not enough time for packages that are shipped from China to arrive.

It used to be 45 days from the date of purchase, but they have changed it.  Now you have 30 days from the seller's last delivery date.

Offline pickle9000

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Re: The Bad Shopping Experience Thread
« Reply #38 on: March 22, 2014, 05:42:07 am »
My rules

- Contact seller after 20 days, inform them that I will be opening a claim in 5 days.
- If the seller offers a choice of refund or resend I choose refund.

At the 25 day mark
- If the item arrives contact the seller and let them know
- If there has been no refund then file for a resolution.

When the resolution is opened
- inform the seller that I am willing to wait to allow more time for the item to arrive. In my experience at this point items under 10.00 are normally refunded. If the seller offers a choice I respond with "Please refund so I can reorder the item, thank you"
- 5 days before the resolution lapses I raise it to a claim.

When raised to a Claim
- At this point if the seller offers a choice I respond with "Please refund so I can reorder the item, thank you"
- In most cases the seller will refund, if they don't then paypal will make the decision. Paypal typically favors the seller, the exception is when the seller has postal tracking information, (can prove the shipment arrived).

This has proven to be a very effective routine over the years. One thing that I have done on a couple of occasions, (when the items actually did arrive very late after a refund) was to contact the seller and give them the money for the item. There is nothing wrong with paying for what you get even if it is late.

Offline Vulnavia

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Re: The Bad Shopping Experience Thread
« Reply #39 on: April 02, 2014, 06:57:34 am »

Please note:
While this post does not directly address purchase of goods, it is, I feel (hope?), nonetheless germane in that it deals with an indivisible aspect thereof (to wit shipping).

Based upon my own sad experience I offer the following monition for all to whom it may be relevant:

Please do not consider transporting Coolidge tubes via couriers or ‘checked baggage’!

Noting that the construction of a typical RA (or large FA) features an anode assembly ‘weighing in’ at several kilograms -- said mass being concentrated some 15 to 25 CM opposite the cantilevered anode seal/support (typically a few millimeters of borosilicate glass) -- It should be obvious that the seal will not withstand the sizable moments corollary to even moderate acceleration (up to, perhaps, 10Gs) attending ‘respectful’ handling - much less the veritable ‘thrashing’ routinely offered by couriers.

 In addition to some liability to the vulnerabilities outlined above, small FA units are subject to misalignment of the cathode via deflection of related support ‘stems’…
Having suffered heavy losses over several years I've adopted the practice of providing personal conveyance --- Inconvenient but economical considering the value/cost of the cargo.   

Finally, please don’t attempt to include Coolidge tubes in ‘carry-on baggage’ Re: public transportation facilities!  Firstly, the high-density anode (or shielding if potted) will appear ‘suspicious’ when scanned – Secondly, security personnel inherently balk at the mere suggestion of ionizing radiation and exhibit no small degree of obdurate incognizance of the innocuous nature of non-energized ‘Bremsstrahlung devices’

With regards V.  :)
« Last Edit: April 02, 2014, 07:05:39 am by Vulnavia »
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Offline madshaman

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Re: The Bad Shopping Experience Thread
« Reply #40 on: May 08, 2014, 02:47:59 pm »
Er, carry-on-wise, don't see what you could do; the glass is probably their biggest [valid] concern.

Also, just a word of advice, save yourself some hassle.  You don't have to explain beyond "it's a vacuum tube, like old radios used to use."

If the security officer has enough knowledge to say: "hang on, that tube's been specifically designed to produce xrays!!!" they'll know the thing is harmless (unpowered) anyway.
To be responsible, but never to let fear stop the imagination.

Offline uwezi

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Conductive IC sockets!
« Reply #41 on: July 09, 2014, 04:31:52 pm »
I have a new Bad Shopping Experience to contribute. It is an item which I thought of as completely risk-free to buy from any far-East eBay seller, and I sometimes add those to an order, because you always need them anyway: DIP chip sockets.

Last year I bought a pack of 20 precision, narrow 28-pin DIP sockets from seller auspicious (should it read suspicious?) - of which I now used the first one in a small AVR project with a colleague of mine.

The circuit didn't really behave as it should. Internally pulled-up inputs would show only around 2.5 V on a 5 V supply, when measured externally with a standard multimeter. I thought of all different causes: flux-traces, salt (it's warmer than 25°C in our lab and we sweat), solder bridges...

Then I removed the AVR from its socket, remeasured the resistance between neighboring pins. Strangely, two not-connected neighboring pins which had a trace in between measured only 6 kohm to each other but higher than 100 kohm to the trace in between...  :-BROKE

Then I measured from the pin to the plastic of the chip socket...  :-DMM

Well look at the images - and no, I am not touching the probes with my fingers!  :-/O

This is how the sockets were delivered:

I guess that you do not have any ESD problems when using these sockets.  |O
« Last Edit: July 09, 2014, 04:34:18 pm by uwezi »

Offline SeanB

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Re: The Bad Shopping Experience Thread
« Reply #42 on: July 09, 2014, 04:44:46 pm »
Perfect for TTL logic though, built in termination resistances.

Offline pablofg

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Blacklist of chip Sellers
« Reply #43 on: July 17, 2014, 07:11:34 am »

I love David's videos, they are fun and you always learn something, although I would like to see more repair videos or repair tutorials.

I haven't seen any black list section and I think it's a good idea to start one, be it for good or bad experience.
I recently bought goods for $3000 from Tev Electronics co., limited, which has a site at
I asked for pictures before sending goods and everything looked ok. But when I tested the ICs (some flash memories) they were all not working, NONE of them worked. They came in very nice package like original and looked brand new. After further tests it turned out that they were FAKE chips made on demand for my order. They have a complete system of remarking the chips or making chips with empty core. Unbelievable!
I've been trying to contact them and make a claim and they don't answer anymore. AVOID AVOID AVOID.

Offline FrankBuss

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Re: Aliexpress scam?
« Reply #44 on: July 26, 2014, 04:02:55 am »
I ordered some ICs from Aliexpress and payed with credit card. Shipping costs were high, so they agreed to a dispute to refund part of the money (which I got), because it didn't arrived after a week, which was promised. *BUT* they marked the order as finished as well :wtf:
Ok, I couldn't resist to buy from Aliexpress again (some old retro computing 6581 SID chips). This time the chips arrived, but 1/3 of them where not working, so I requested again a partial refund. Now looks like the trick is this: If a dispute for a refund is accepted by the buyer, the order is marked as finished automatically. So don't request a partial refund for e.g. shipping cost, if you didn't get and tested the article already, and if you don't get the article, just request a full refund. Then it should be safe most of the time to use Aliexpress.
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Offline Flump

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Re: The Bad Shopping Experience Thread
« Reply #45 on: August 13, 2014, 07:30:26 pm »
Ebay trader swle2000

There Ebay contact details are

KT19 0DT
United Kingdom,-0.263976,3a,26.8y,353.4h,84.47t/data=!3m4!1e1!3m2!1ss0sAte0IhydrtNcgkJGCBQ!2e0

I purchased 2 mains rectifiers with spade terminals from them, i needed that specific type
and they sent me 2 wire legged ones which without a lot of messing around wouldnt work,
so I messaged them and they said they would send out replacements of the correct type,
I waited a couple of weeks and contacted them and he said they would not fit through the letter box,
after I explained my personal situation and there was no chance at all that was he said was true
because I am never 10ft away from the front door and the mail man knocks on the door if things dont fit through
and IF i had of missed that he would have stuck a missed delivery card through.

So after that i left him bad but honest feedback and he replied to the feedback and said
"Refund issued straight away as customer 'claims' not received replacement" he knew full well I did not receive
it because he said it wouldn't fit through my letter box.
He did give me a refund after a couple of weeks and he said I am banned from buying from him again.

I think a lot of this goes on because sellers don't have that specific item in stock but they have something similar
and try to fob you off with it so they don't lose a sale.
« Last Edit: August 13, 2014, 07:33:50 pm by Flump »

Offline richms

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Re: The Bad Shopping Experience Thread
« Reply #46 on: August 23, 2014, 01:55:29 pm »
Something I have happened recently was I was ordering a USB powerbank.

The shippment arrived not too slowly, and there was no damage on the outside of the parcel. It was usual ebay seller wrapping with a couple of layers of that white 5mm or so thick foamy stuff taped up and stuck in a grey plastic bag with a sticker on it.

This time, there was another grey bag inside the foam, and it was all beat up like it was dropped and scuffed across concrete. And the pack inside showed the damage to match.

Seller offered a $3 refund because it "must have been damaged in shipping"

The other thing is when they offer a reship or refund, choose the refund because the reship seldom happens and they know it will be outside the ebay protection and paypal times by the time you realise that.

Offline Richard Crowley

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Flaky seller: koganelvira
« Reply #47 on: September 26, 2014, 03:40:09 am »

Issues so far....
1)  Listing states: "Item location: Seattle, Washington, United States" But the item shipped from Israel.
     I specifically selected that vendor because he claimed he was shipping from the USA.
     Now that by itself wouldn't be significant except when combined with the other issues....

2)  Listing states: "This module includes:  An AC/DC to USB power converter (220V to 5V) to allow you use power outlet.
     No power supply, cable, or anything remotely resembling powering method included.  No mention of why it was not included.
     Now that by itself wouldn't be a show-stopper, either as I have plenty of power sources already I don't need another one.
     Furthermore, no mention in subsequent communication even acknowledging the discrepancy.

3)  Listing states: "Kit Features:  Assembly drawing, and components (BOM) list for easy kit assembly"
     Again, not included. And no mention of why it wasn't included.
     He offers a link to the operation manual, which I downloaded. But zero kit assembly documents. 
     Impossible to correctly assemble the PC board without

4)  Seller sent me a "pre-emptive" email message essentially warning me about poor service, To wit:

Hi dear friend,
Thanks for your purchase.
Have you received the item that we sent to you? Are you satisfied with it?
If you have any problems, please feel free to contact me.
I'm writing to you because sometime items may arrive ealier than usual.
Your satisfaction is the most important thing to us. Please leave 5 star for us if you like the item.
And if you have any dissatisfaction, please feel free to contact me in advance before you left any feedback for us. The reputation is extremely important for us. Your negative feedback will be very harmful to us and will not solve any problems.
I promise I'll always be here for any help.
Hope you can get the item smoothly and like it.
Thanks and have a good day.

5) After complaining that two months after ordering and receiving the kit, there was still no evidence that he ever sent the promised documents either by snail mail nor by email.  I emailed him and complained about the missing power supply and the missing assembly documents and he replied:

"Hi, Please don't be worry, i sell that item during 3 years, and i sent the assembly instructions to my customers in the past by mail, but follow their request i started to send the instructions by e-mail, they said that is more comfortable way to assembly the kits. I am here to help you, so please send me your direct e-mail address, and i will send you all relevant docs there. About the shipping. When you ordered that item, it was out of stock in my Seattle branch, so to avoid you the waiting time, i decided to send it to you from my Israel is branch. For any questions, please don't hesitate to contact me. Sorry for any inconvenience. Pavel."

6) So now, several days after that response, I have had no subsequent communication from the seller at all.
     He claims (if I am interpreting his poor English properly) that he has been selling these for 3 years.
     Yet, now, two months after ordering the item, all I get from him is excuses and hand-waving, but none of the promised documents.

Since I attempted to give him the benefit of the doubt, I missed the deadline, so "This item is not covered by the eBay Money Back Guarantee."

I should have looked at the evidence more carefully before I ordered something from this person.
He has a history of only 23 feedbacks, and a rating of 87.5% positive responses.
Another person also gave negative feedback and complained about the item being shipped from Israel after being listed as coming from Seattle, WA, USA
So it's not as if the deception hasn't already been brought to his attention.

Now, the kit itself looks reasonably nice. And I don't have any significant worries about the quality, etc.
Of course, without the BOM list, I also have no way to inventory the included parts to see if anything is missing.

This item appears to be sold by several different people on Ebay.
Anybody know someone who has got one of these and could send me a copy of the kit assembly docs?

Indeed, ordering most anything on Ebay is a gamble.  But it has slightly better odds than buying a lottery ticket.

I would never dream of ordering anything from this vendor ever again.
I have no expectation that there is any effective way of alerting Ebay of this questionable vendor.

Offline all_repair

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Re: The Bad Shopping Experience Thread
« Reply #48 on: September 26, 2014, 04:18:43 am »
I have shooting orders on Taobao and Amazon like crazy, but some item I have to buy from ebay.  And yet again, my impression of ebay sellers just get worse.  They are getting too clever for their own good.

Beware of cec_store1980.  The price for his SAFT battery is good though.   The biggest problem is he is claiming the batteries he savaged from a pack with clear spot welding markings on both ends of the battery are NEW and FRESH.  Incidentally, the batteries shown in the listing do not have spot welding marking.   I am asking tolet ebay arbitrate, but the seller dare not, but  yet keep insisting the batteries are new and treating me as stupid and dumb, yet willing to do a refund if I shipped back the lithium back. 

Online Bud

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Re: Flaky seller: koganelvira
« Reply #49 on: September 26, 2014, 04:46:59 am »
..I'm writing to you because sometime items may arrive ealier than usual.


"May arrive earlier than usual",  this is hilarious.

And the rest of his text in fact looks very familiar to me, this is a typical copy-paste follow up message Chinese eBay sellers usually send. Having said that, how this item was shipped to you from Israel is beyond my understanding

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