EEVblog Electronics Community Forum

General => Buy/Sell/Wanted => Topic started by: Rayonger on December 19, 2013, 12:05:34 pm

Title: The Bad Shopping Experience Thread
Post by: Rayonger on December 19, 2013, 12:05:34 pm
Hello Ladies and Gentlemen:

We need to bring each other up to speed on where to shop without getting ripped off.  Most online merchants selling electronic stuff are OK, but there are a few scumbags out there that will take your cash and do a dash, one of them is:...and feel free to add more to this thread if you like.

http://www.aliexpress.com/store/623118 (http://www.aliexpress.com/store/623118)

Keli Electronics Technology Co Ltd..located somewhere in China

They have mouth watering stock from my techie viewpoint, but it is unlikely you will ever even see any brown wrapping paper or a postage stamp.

Be careful with this store, they will not return your money, they will not deliver and you have no recourse if you let them con you into paying before you receive the goods.  The Aliexppress shopping portal will stall, stall, stall until you give up.

I am out of pocket 20 bux because I have been ordering, ordering ordering small things to qualify a list of suitable sellers to get more uptown with (do extensive business with).  THIS GUY HAS FAILED.

All the best online shopping

Rayonger
Title: Re: The Bad Experience Thread
Post by: EEVblog on December 19, 2013, 12:23:15 pm
Had a bad experience with a seller of electronics gear?, you can have a little rant about it here for record on the interwebs, but please be factual and detailed.
Title: Re: The Bad Shopping Experience Thread
Post by: EEVblog on December 19, 2013, 12:28:02 pm
We need to bring each other up to speed on where to shop without getting ripped off.  Most online merchants selling electronic stuff are OK, but there are a few scumbags out there that will take your cash and do a dash, one of them is:...and feel free to add more to this thread if you like.
http://www.aliexpress.com/store/623118 (http://www.aliexpress.com/store/623118)
Keli Electronics Technology Co Ltd..located somewhere in China

I've started a new sticky thread for this type of thing, is that ok?

In this case they have 768 feedback, and mostly positive, so it's likely just a one-off on your part?
Title: Re: The Bad Shopping Experience Thread
Post by: Rayonger on December 19, 2013, 12:38:39 pm
Ok Dave, looks fair to me.

I try to be fair with suppliers, but that guy seems to doctor his statistics and made no attempt to reply until I started abusing him...we are talking an order placed in August 2013, delivery from China to Thailand...ahhh we are landlocked neighbors!!!... I can bike there in 7 days.

cheers
Title: Re: The Bad Shopping Experience Thread
Post by: electronics man on January 04, 2014, 09:22:29 pm
i orderd a ccfl backlight invertor and a few other things from sourcingmap on amazon uk i recieverd most of my stuff just fine however they came in seperate deliveries (for some reason) then i got a slip from royal mail saying i had to pay £11.50 for duty :wtf: (or whatever). the bloody thing only cost me £3.50. they told me that delivery was free so i refused to pay for it i told them they seaid they would give me a refund THEY NEVER DID i never got the ccfl invertor. i now have learnt a lesson. :--
Title: Re: The Bad Shopping Experience Thread
Post by: Lurch on January 04, 2014, 09:41:29 pm
amazon uk [...] i now have learnt a lesson. :--

I learnt that lesson quite a few years ago. I can't work out what Amazon is/does.

I think this thread needs closing. I can't see any good coming of it, unless every retailer is 100% perfect, which they aren't, then pretty much everyone can go here. I have loads of stories about bad service from all the major suppliers over here, can't see how it will do anyone any good to randomly post about it here.
Title: Re: The Bad Shopping Experience Thread
Post by: peter.mitchell on January 13, 2014, 04:46:38 am
amazon uk [...] i now have learnt a lesson. :--

I learnt that lesson quite a few years ago. I can't work out what Amazon is/does.

I think this thread needs closing. I can't see any good coming of it, unless every retailer is 100% perfect, which they aren't, then pretty much everyone can go here. I have loads of stories about bad service from all the major suppliers over here, can't see how it will do anyone any good to randomly post about it here.

What if we want to post about a bad seller from the Buy/Sell/Wanted section who isn't a major supplier? I think that is what this thread was intended for by Dave anyway.
Title: Re: The Bad Shopping Experience Thread
Post by: Lurch on January 13, 2014, 10:20:57 am
What if we want to post about a bad seller from the Buy/Sell/Wanted section who isn't a major supplier?

Fair enough, but none of the complaints are about anyone on this forum so far. That would probably be the only sensible way to send this thread.

I think that is what this thread was intended for by Dave anyway.

I don't see him mention that, nor does anyone else.
Title: Re: The Bad Shopping Experience Thread
Post by: Rayonger on February 06, 2014, 02:06:02 am
We (I) started this to warn people about certain online electronics merchants who act fraudulently. 

After more than six months of asking for delivery or give my money back, without response, this is finally what I received (attached)...If you want to do business with Keli Electronics on Ebay or Aliexpress, go for it!, but there are hundreds of other great suppliers.
 
Incidentally, over the last year of purchasing hundreds of items from hundreds of merchants, this is the only fail. :D... pretty good odds...Happy Shopping...

Ohh and Lurch, you sound like some kind of troll.
Title: Re: The Bad Shopping Experience Thread
Post by: n45048 on February 07, 2014, 08:55:34 am
As someone whose job it is to investigate these sorts of things, I'd like to remind everyone (in Australia at least) that you do have certain rights under Australian law. Without giving you an entire law lecture, if you purchase (not win in an auction) something from an Australian business or private seller, you are (somewhat) protected and entitled to a refund or replacement under certain circumstances.

Every Australian state and territory have Government organisations who can assist, free of charge, with disputes or complaints relating to sellers. In NSW their website is www.fairtrading.nsw.gov.au (http://www.fairtrading.nsw.gov.au)

I have personal experience which relates; After months and months of hassling a retailer and never receiving goods, I utilised Fair Trading's online reporting service with almost immediate results (i.e.: I got my money back).
Title: Re: The Bad Shopping Experience Thread
Post by: all_repair on February 07, 2014, 10:45:34 am
>> After more than six months of asking for delivery or give my money back, without response, this is finally what I received (attached)...If you want to do business with Keli Electronics on Ebay or Aliexpress, go for it!, but there are hundreds of other great suppliers.
 
1.  My experience with Aliexpress if you did not "accept", the fund would not be paid to the seller.
My only problem was accepting too early.  Those China sellers on ebay or aliexpress are mainly traders, and if they have good ratings, they would try their best to keep them.  So once there is a problem, shoot for refund, and I got mine all the time. 

And once it is accepted, these traders know there is no recourse for you, they would not entertain you further.  Many selling IDs actually belong to the same trader.  Some of the online selling tasks (listing, enquiries, etc) are outsourced. 

2.  Some china traders have learned how to game the ebay system very well.  If you have a problem that need to ask for refund, they shall guide you away from ebay rules.  Even with email records of their devious move, ebay did not give a damm to protect the buyer.  Here is where the game set uneven, as buyers would not possibly want to invest the time to know all the many steps that could void the ebay so-called buyer protection.  And if there is a problem, it is very easy for the seller to get away, and yet without suffering a bad rating as the feedback period is very short.  These traders normally have good enough rating that you shall give them the benefits of doubts.  Before the feedback period is over, their non replies are very fast.  That's the time, they start to "play" on you.   Mislead, delay, etc etc giving the impression that they are attending to your matters, and at the time, put in steps to guide you away from ebay protection.  After a while, they shall ask you to mail back, and when about time, claim no delivery from you, etc etc.  Once the feedback period is over, all communication shall stop.  And if you think you are protected, and file for ebay buyer protection, that's the time you know which rule you have missed.   Of course, one could have fight ebay next, but at the end of the day, I decided this is not my full time job.  (Beware of polida2008 of ebay.  Still having 99.1%. )

Good things always come out of bad experiences, if paying a premium on ebay did not give me the protection, why don't I buy direct from China Taobao.  It is a new eco system.  But the protection system and the review system is much better.   Saving and the range of selection are huge.
Title: Re: The Bad Shopping Experience Thread
Post by: electrolux on February 11, 2014, 11:02:33 am
>> After more than six months of asking for delivery or give my money back, without response, this is finally what I received (attached)...If you want to do business with Keli Electronics on Ebay or Aliexpress, go for it!, but there are hundreds of other great suppliers.
 
1.  My experience with Aliexpress if you did not "accept", the fund would not be paid to the seller.
My only problem was accepting too early.  Those China sellers on ebay or aliexpress are mainly traders, and if they have good ratings, they would try their best to keep them.  So once there is a problem, shoot for refund, and I got mine all the time. 

And once it is accepted, these traders know there is no recourse for you, they would not entertain you further.  Many selling IDs actually belong to the same trader.  Some of the online selling tasks (listing, enquiries, etc) are outsourced. 

2.  Some china traders have learned how to game the ebay system very well.  If you have a problem that need to ask for refund, they shall guide you away from ebay rules.  Even with email records of their devious move, ebay did not give a damm to protect the buyer.  Here is where the game set uneven, as buyers would not possibly want to invest the time to know all the many steps that could void the ebay so-called buyer protection.  And if there is a problem, it is very easy for the seller to get away, and yet without suffering a bad rating as the feedback period is very short.  These traders normally have good enough rating that you shall give them the benefits of doubts.  Before the feedback period is over, their non replies are very fast.  That's the time, they start to "play" on you.   Mislead, delay, etc etc giving the impression that they are attending to your matters, and at the time, put in steps to guide you away from ebay protection.  After a while, they shall ask you to mail back, and when about time, claim no delivery from you, etc etc.  Once the feedback period is over, all communication shall stop.  And if you think you are protected, and file for ebay buyer protection, that's the time you know which rule you have missed.   Of course, one could have fight ebay next, but at the end of the day, I decided this is not my full time job.  (Beware of polida2008 of ebay.  Still having 99.1%. )

Good things always come out of bad experiences, if paying a premium on ebay did not give me the protection, why don't I buy direct from China Taobao.  It is a new eco system.  But the protection system and the review system is much better.   Saving and the range of selection are huge.
Iv'e bought an item from Aliexpress and it's come quite quickly. But now iv'e ordered something else and it's taking an age.
Title: Re: The Bad Shopping Experience Thread
Post by: all_repair on February 13, 2014, 02:13:24 pm
Iv'e bought an item from Aliexpress and it's come quite quickly. But now iv'e ordered something else and it's taking an age.

It Chinese New Year now.  Try to buy before CNY and a while after CNY.   
Title: Re: The Bad Shopping Experience Thread
Post by: Rayonger on February 14, 2014, 11:16:18 am
Iv'e bought an item from Aliexpress and it's come quite quickly. But now iv'e ordered something else and it's taking an age.

It Chinese New Year now.  Try to buy before CNY and a while after CNY.

Good advice, but pay attention to the "deliver by date" in your order, if it has not arrived 2 days before that date, open a dispute, no if's and or buts :>)
Happy Shopping
Title: Re: The Bad Shopping Experience Thread
Post by: poorchava on February 14, 2014, 11:58:47 am
Quote
(Beware of polida2008 of ebay.  Still having 99.1%. )

I've bought stuff from polida 10 times or so and never had any problem.
Title: Re: The Bad Shopping Experience Thread
Post by: mrflibble on February 14, 2014, 12:45:40 pm
Quote
(Beware of polida2008 of ebay.  Still having 99.1%. )

I've bought stuff from polida 10 times or so and never had any problem.
Similar, 10+ times and no issues. All small stuff... What kind of problem did you have with polida?
Title: Re: The Bad Shopping Experience Thread
Post by: wraper on February 14, 2014, 12:58:14 pm
Polida was OK so far. But I received fake TB6560AHQ (rebadged TA8435H) from gc_supermarket which have 99.6% rating.
Title: Re: The Bad Shopping Experience Thread
Post by: all_repair on February 16, 2014, 09:36:49 am
Quote
(Beware of polida2008 of ebay.  Still having 99.1%. )

I've bought stuff from polida 10 times or so and never had any problem.
Similar, 10+ times and no issues. All small stuff... What kind of problem did you have with polida?

Laser diodes. Fake.  She is a trader so when her supplier gave her fake, and walked out on her, she would walk out on you that is my experience with her.  My amount was about USD120+.  It is typical of these traders even on Taobao, but Taobao knows these people better and has a better system to deal with them.
Title: Re: The Bad Shopping Experience Thread
Post by: poorchava on February 18, 2014, 10:07:21 am
Hmm, I have also bought TB6560AHQ from Polida (IIRC 4 batches of 5 units or something like that). They were all genuine. Anyway - I have bought  one from TME for 8€ and compared functionally and visually and there was no difference whatsoever.

How did you discover that yours were fakes?
Title: Re: The Bad Shopping Experience Thread
Post by: bookaboo on February 18, 2014, 10:14:10 am
Warning for consumer electronics.

May be common knowledge by now but stay miles clear of any reincarnation of WAE / WAE+ / extak.
I got away by the skin of my teeth on a ~£600 TV last year, if I hadn't been with Barclaycard I almost certainly would have been stiffed like so many others.


Not sure what name they might be going by now but you can bet these filthy weasels will be up to something.

http://www.theguardian.com/money/2013/sep/28/bankrupt-electrical-firm-wae-extak (http://www.theguardian.com/money/2013/sep/28/bankrupt-electrical-firm-wae-extak)

Title: Re: The Bad Shopping Experience Thread
Post by: all_repair on February 20, 2014, 01:13:57 pm
Hmm, I have also bought TB6560AHQ from Polida (IIRC 4 batches of 5 units or something like that). They were all genuine. Anyway - I have bought  one from TME for 8€ and compared functionally and visually and there was no difference whatsoever.

How did you discover that yours were fakes?

1. Glass cracked, but they removed nicely and I had to see closely that there was any glass over it.
2.  But that was secondly, I could use cracked glass type desperately.  Mainly the configuration was a clear give away.  The fake she sold was a single laser diode type and did not have monitoring diode of the original part.
Title: Re: The Bad Shopping Experience Thread
Post by: uwezi on February 20, 2014, 07:33:22 pm
Polida was OK so far. But I received fake TB6560AHQ (rebadged TA8435H) from gc_supermarket which have 99.6% rating.

Since two years ago (and some negative experience) I keep my own public list of eBay-experiences: http://www.sciencetronics.com/greenphotons/?page_id=855 (http://www.sciencetronics.com/greenphotons/?page_id=855)

Polida is on my "neutral" list, but only because the shipping to Europe is slower than from its competitors.

So far gc_supermarket is on my "whitelist" - no bad experience from my side yet.

It appears that your mileage may vary a lot - even from the same shops...
Title: Aliexpress scam?
Post by: FrankBuss on February 24, 2014, 10:51:33 am
I ordered some ICs from Aliexpress and payed with credit card. Shipping costs were high, so they agreed to a dispute to refund part of the money (which I got), because it didn't arrived after a week, which was promised. *BUT* they marked the order as finished as well :wtf: After a month the ICs still didn't arrive. Any tries to contact the seller are ignored. Contacting Aliexpress is impossible as well, because the complaint form requires an order id, but looks like it doesn't accept order ids from finished orders. Trying to eMail buyer@aliexpress.com doesn't work, I just got an auto-respond message that this eMail address is not read.

I contacted my credit card company to cancel the order, hopefully this works. If not, more legal actions might be too expensive (it was just USD 467). I think I don't use Aliexpress anytime soon again.
Title: Re: Aliexpress scam?
Post by: sleemanj on February 24, 2014, 10:59:42 am
I think I don't use Aliexpress anytime soon again.

Call me captain hindsight, but when ordering from A/express, don't just pick the cheapest, sort by the number of orders an item has had, look for the one(s) that have been ordered the most, and check the feedback (which is almost always positive regardless, but at least you can get an idea that some people are happy).

No different with eBay, or Taobao, or... don't just pick the cheapest, stand on the shoulders of everybody who has gone before you and blazed the trail  :-)
Title: Re: The Bad Shopping Experience Thread
Post by: FrankBuss on February 24, 2014, 11:08:29 am
Call me captain hindsight, but when ordering from A/express, don't just pick the cheapest, sort by the number of orders an item has had, look for the one(s) that have been ordered the most, and check the feedback (which is almost always positive regardless, but at least you can get an idea that some people are happy).
You are right, I do accept that there are some bad merchants, but my complain is that Aliexpress itself provides bad services. As I understand it, they should act as an escrow service: I order something, the merchant ships it, I got it, I mark the order as "finished" and then the merchant gets his money. IIRC there was 60 days for me to mark it (I ordered it a month ago now). But the problem was that I never marked it as "finished".
Title: Ebay seller warning
Post by: dc101 on February 28, 2014, 09:38:31 pm
Hey all.  Just wanted to give the group a heads up on a seller to avoid.  There's a seller on Ebay who's name is supertechshop and is definitely a shady character.  I recently purchased some National Instruments brand cables and received generic ones instead (the ones that say "IEEE-488", not "National Instruments").  While he was willing to give me my money back, he was definitely unhappy about it and never admitted they were generic, but instead insisted that we "agree to disagree."  We'll when I was processing the complain on EBay, the return address listed his real name.  I googled it and discovered that he was indicted in 2001 by the US attorney's office and the IRS for selling stolen computer equipment and money laundering.  Not sure what the outcome of the charges were, but I would definitely stay away from this character.

Cheers
Title: Re: The Bad Shopping Experience Thread
Post by: all_repair on March 02, 2014, 09:52:04 am
Call me captain hindsight, but when ordering from A/express, don't just pick the cheapest, sort by the number of orders an item has had, look for the one(s) that have been ordered the most, and check the feedback (which is almost always positive regardless, but at least you can get an idea that some people are happy).
You are right, I do accept that there are some bad merchants, but my complain is that Aliexpress itself provides bad services. As I understand it, they should act as an escrow service: I order something, the merchant ships it, I got it, I mark the order as "finished" and then the merchant gets his money. IIRC there was 60 days for me to mark it (I ordered it a month ago now). But the problem was that I never marked it as "finished".

By right, only you can "complete" the sale.  How did you give feedback if you did not file for a dispute?  Or you had been misled "finishing" it without realising.  Polida did that to me, kept asking me to accept on every communications, only stop this tactic after I told her there was a big bold print by ebay not to.  But I used a cheaper no tracking number mail to return, and that was what ebay said I did not comply with the money back rule even I had the photo proof of the posting, and the method of return was agreed by polida as she would not want to pay a higher rate, and of course for my side did not want to throw more good money after bad.
Title: Re: Zeitech
Post by: Owen on March 03, 2014, 06:27:06 pm
Under EU law Zeitech need to cover the return shipping cost, but they are currently refusing. I'm still talking to them but it looks like they will forever end up on the shit list over this.

I don't think that they have to. Under EU law they have to pay the shipping within a specific timeframe - like 2 weeks or so. That's what's called "Widerufsrecht" in Germany. Take a look at ebay's EU Consumer Protection Law and Information Obligations (http://"http://pages.ebay.de/help/sell/business/international-business-sellers.html"). After that timeframe it's amiability of your seller, except the unit does have a defect. If it's defect within the first 6 months the seller has proof that the unit did had a defect or lack and the lack has been caused by the user. That's the defects liability between seller and buyer in Germany called "Gewährleistung". Especially with those Rigol DP832 unit those aren't defects - that's the way they were shipped from factory. Rigol is replacing those units under their guarantee so it's been the relation between buyer and manufacturer. This isn't covered at least in german law so the seller/manufacturer provides the rule how to deal those returns. I do think they will handle it like this: you pay the shipping to Rigol EU, they'll pay the return to you. But i'm no advocate so maybe i'm wrong.
Title: Re: The Bad Shopping Experience Thread
Post by: Owen on March 04, 2014, 11:24:34 am
Since this is a warranty issue and clearly a manufacturing defect Zeitech are required to repair or replace the unit at no cost to me. They must either pay for return shipping up front or refund it later.

But Rigol is still calling this an upgrade and not a defective - see DP8 Board Revision 2.0 Upgrade FAQ (http://beyondmeasure.rigoltech.com/acton/fs/blocks/showLandingPage/a/1579/p/p-0011/t/page/fm/0). Maybe that's the case.
Title: Re: The Bad Shopping Experience Thread - Polida made it right!
Post by: Robreeves on March 06, 2014, 11:28:48 pm
I was shorted an Arduino in a five pack, and after much back and forth I received the replacement today, so I'd have to say that the high feedback score is not undeserved.
Title: Re: The Bad Shopping Experience Thread
Post by: TheBorg on March 12, 2014, 03:41:56 am
I posted a few days ago about a $50 DER EE 5000 LCR meter on eBay. Looking like a scam... listing was pulled, and the poster has no feedback and registered recently (with what looks like a garbage name). Should've looked more at the seller before buying, but I jumped the gun and bought it anyways... Just a reminder, make sure the seller is legit :D

http://www.ebay.com/usr/chrhou.gd5mdld4j?_trksid=p3984.m1497.l2754 (http://www.ebay.com/usr/chrhou.gd5mdld4j?_trksid=p3984.m1497.l2754)

Edit: refunded, yay eBay buyer protection! Darn stupidity on my part though... :-DD
Title: Re: The Bad Shopping Experience Thread
Post by: G4ZWI on March 17, 2014, 04:01:03 pm
Watch out for these guys:-

http://www.simplyelectronics.net/ (http://www.simplyelectronics.net/)

They used to trade as Simply Electronics, London,   (but they are in a shed in HongKong, somewhere,) they seem to do good prices, but they take your money, then waffle, fob you off, put you in a 50 minute queue on the phone, offer you higher spec 'upgrades' that don't come, either.........
I had a 6 months carry-on before I got a refund on a £200 waterproof camera I ordered, ( one guy I emailed was chasing them for £2400 worth of Canon lenses.........  :'( :'( )

Just Google  'Simply Electronics complaints  ',  then look elsewhere....

Cheers, Guys,  Fred
Title: Re: The Bad Shopping Experience Thread
Post by: FrankBuss on March 19, 2014, 10:00:16 pm
Just an update: the credit card company refunded the rest of the money today, after some weeks processing, so it's worth trying it, if you have the same problem. I had to send them all eMails and printouts of the order (which included the fake post tracking id, which might have helped).

For the records: I tried to buy two rolls of Avalon A3255-Q48 chips from aliexpress.com. Seller name and Aliexpress account (not available anymore): jianlin li, eMail: txjezydffp at hotmail.com.
Title: Re: The Bad Shopping Experience Thread
Post by: Kjelt on March 20, 2014, 08:16:05 am
Bad experience with eBay-member: haruyr_kb
Bought a $35 item, it never arrived, escallated to Ebay but then the standard response which I was so gullible to accept came:
Quote
Dear,Good Buyers I believe You can understand :)
really thanks for your friendly communication. You are a great buyer. To be
honest, it seldom takes so long. how about sending you a new shipment Of
course, if you still want money back please tell me
best regards
Haru
I waited another 5 weeks which happens often on the shitty standard chinese mail to Europe..... nothing
Contacted seller again and got the same mail as above, then I requested the money back he tried to change my mind, i insisted he agreed, i had to send him the paypal transaction number and since it was out of the paypal refund time period he never ever answered any email again.

So next time don't do business with this dishonest seller and if you accidently do on the first sign of shipmentfailure always ask for a refund at that point, don't wait too long and if no success force it through Paypal/Ebay action because the seller says he will ship again but nothing is ever shipped (or it is lost in the crappy chinese mailsystem).

Anyway the biggest problem I find is also with Ebay because they have this 40 day or something period where you can escalate but that is often not enough time for packages that are shipped from China to arrive. So should I then escalate almost every transaction on forehand because that is what it boils down to.  I stopped using Ebay for now, I am totally done with the chinese electronics garbage stores, I am again funding our local electronics store , yeah you pay more but you help your local economy and how important is that local store if you need a certain connector on fridayevening: very important!  ;)
Title: Re: The Bad Shopping Experience Thread
Post by: dunkemhigh on March 20, 2014, 04:31:18 pm
Whilst your tale would normally point to some kind of con, I have to say that haruyr_kb is pukka IME. I had exactly the same thing: ordered the kit, nothing turned up, got the exact same response, etc. The difference for me was that I'd been stung before with prevaricating past the escalation deadline, so I asked for a refund just before that. He sent it too.

Then a month or so later the kit turned up...

Of course, I emailed him to let him know and offer him a refund of his refund. I imagine he has this problem a lot and he could well be quite out of pocket.
Title: Re: The Bad Shopping Experience Thread
Post by: Kjelt on March 20, 2014, 07:27:14 pm
Whilst your tale would normally point to some kind of con, I have to say that haruyr_kb is pukka IME.
Of course, I emailed him to let him know and offer him a refund of his refund. I imagine he has this problem a lot and he could well be quite out of pocket.
It could well be that the mailsystem screwed him over, I don't know, I only know that I spent $35 and got twice nothing.
Then he offers to refund me but obviously after figuring out that the paypal deadline has expired he stops answering emails and does not refund me.
So the last action is what makes a difference between good and bad sellers IMO and a good and bad experience.

Title: Re: The Bad Shopping Experience Thread
Post by: dunkemhigh on March 20, 2014, 08:57:29 pm
OK, fair enough.
Title: Re: The Bad Shopping Experience Thread
Post by: edavid on March 22, 2014, 04:53:46 am
Anyway the biggest problem I find is also with Ebay because they have this 40 day or something period where you can escalate but that is often not enough time for packages that are shipped from China to arrive.

It used to be 45 days from the date of purchase, but they have changed it.  Now you have 30 days from the seller's last delivery date.
Title: Re: The Bad Shopping Experience Thread
Post by: pickle9000 on March 22, 2014, 05:42:07 am
My rules

- Contact seller after 20 days, inform them that I will be opening a claim in 5 days.
- If the seller offers a choice of refund or resend I choose refund.

At the 25 day mark
- If the item arrives contact the seller and let them know
- If there has been no refund then file for a resolution.

When the resolution is opened
- inform the seller that I am willing to wait to allow more time for the item to arrive. In my experience at this point items under 10.00 are normally refunded. If the seller offers a choice I respond with "Please refund so I can reorder the item, thank you"
- 5 days before the resolution lapses I raise it to a claim.

When raised to a Claim
- At this point if the seller offers a choice I respond with "Please refund so I can reorder the item, thank you"
- In most cases the seller will refund, if they don't then paypal will make the decision. Paypal typically favors the seller, the exception is when the seller has postal tracking information, (can prove the shipment arrived).

This has proven to be a very effective routine over the years. One thing that I have done on a couple of occasions, (when the items actually did arrive very late after a refund) was to contact the seller and give them the money for the item. There is nothing wrong with paying for what you get even if it is late.
Title: Re: The Bad Shopping Experience Thread
Post by: Vulnavia on April 02, 2014, 06:57:34 am
Greetings!

Please note:
While this post does not directly address purchase of goods, it is, I feel (hope?), nonetheless germane in that it deals with an indivisible aspect thereof (to wit shipping).

Based upon my own sad experience I offer the following monition for all to whom it may be relevant:

Please do not consider transporting Coolidge tubes via couriers or ‘checked baggage’!

Noting that the construction of a typical RA (or large FA) features an anode assembly ‘weighing in’ at several kilograms -- said mass being concentrated some 15 to 25 CM opposite the cantilevered anode seal/support (typically a few millimeters of borosilicate glass) -- It should be obvious that the seal will not withstand the sizable moments corollary to even moderate acceleration (up to, perhaps, 10Gs) attending ‘respectful’ handling - much less the veritable ‘thrashing’ routinely offered by couriers.

 In addition to some liability to the vulnerabilities outlined above, small FA units are subject to misalignment of the cathode via deflection of related support ‘stems’…
 
Having suffered heavy losses over several years I've adopted the practice of providing personal conveyance --- Inconvenient but economical considering the value/cost of the cargo.   

Finally, please don’t attempt to include Coolidge tubes in ‘carry-on baggage’ Re: public transportation facilities!  Firstly, the high-density anode (or shielding if potted) will appear ‘suspicious’ when scanned – Secondly, security personnel inherently balk at the mere suggestion of ionizing radiation and exhibit no small degree of obdurate incognizance of the innocuous nature of non-energized ‘Bremsstrahlung devices’

With regards V.  :)
Title: Re: The Bad Shopping Experience Thread
Post by: madshaman on May 08, 2014, 02:47:59 pm
Er, carry-on-wise, don't see what you could do; the glass is probably their biggest [valid] concern.

Also, just a word of advice, save yourself some hassle.  You don't have to explain beyond "it's a vacuum tube, like old radios used to use."

If the security officer has enough knowledge to say: "hang on, that tube's been specifically designed to produce xrays!!!" they'll know the thing is harmless (unpowered) anyway.
Title: Conductive IC sockets!
Post by: uwezi on July 09, 2014, 04:31:52 pm
I have a new Bad Shopping Experience to contribute. It is an item which I thought of as completely risk-free to buy from any far-East eBay seller, and I sometimes add those to an order, because you always need them anyway: DIP chip sockets.

Last year I bought a pack of 20 precision, narrow 28-pin DIP sockets from seller auspicious (should it read suspicious?) - of which I now used the first one in a small AVR project with a colleague of mine.

The circuit didn't really behave as it should. Internally pulled-up inputs would show only around 2.5 V on a 5 V supply, when measured externally with a standard multimeter. I thought of all different causes: flux-traces, salt (it's warmer than 25°C in our lab and we sweat), solder bridges...

Then I removed the AVR from its socket, remeasured the resistance between neighboring pins. Strangely, two not-connected neighboring pins which had a trace in between measured only 6 kohm to each other but higher than 100 kohm to the trace in between...  :-BROKE

Then I measured from the pin to the plastic of the chip socket...  :-DMM

Well look at the images - and no, I am not touching the probes with my fingers!  :-/O

(http://www.sciencetronics.com/greenphotons/wp-content/uploads/2014/07/IMGP3372a_900.jpg)
(http://www.sciencetronics.com/greenphotons/wp-content/uploads/2014/07/IMGP3373a_1000.jpg)

This is how the sockets were delivered:
(http://www.sciencetronics.com/greenphotons/wp-content/uploads/2014/07/IMGP3371a_800.jpg)

I guess that you do not have any ESD problems when using these sockets.  |O
Title: Re: The Bad Shopping Experience Thread
Post by: SeanB on July 09, 2014, 04:44:46 pm
Perfect for TTL logic though, built in termination resistances.
Title: Blacklist of chip Sellers
Post by: pablofg on July 17, 2014, 07:11:34 am
Hi,

I love David's videos, they are fun and you always learn something, although I would like to see more repair videos or repair tutorials.

I haven't seen any black list section and I think it's a good idea to start one, be it for good or bad experience.
I recently bought goods for $3000 from Tev Electronics co., limited, which has a site at http://tevdzic.theicstock.com/ (http://tevdzic.theicstock.com/)
I asked for pictures before sending goods and everything looked ok. But when I tested the ICs (some flash memories) they were all not working, NONE of them worked. They came in very nice package like original and looked brand new. After further tests it turned out that they were FAKE chips made on demand for my order. They have a complete system of remarking the chips or making chips with empty core. Unbelievable!
I've been trying to contact them and make a claim and they don't answer anymore. AVOID AVOID AVOID.
Title: Re: Aliexpress scam?
Post by: FrankBuss on July 26, 2014, 04:02:55 am
I ordered some ICs from Aliexpress and payed with credit card. Shipping costs were high, so they agreed to a dispute to refund part of the money (which I got), because it didn't arrived after a week, which was promised. *BUT* they marked the order as finished as well :wtf:
Ok, I couldn't resist to buy from Aliexpress again (some old retro computing 6581 SID chips). This time the chips arrived, but 1/3 of them where not working, so I requested again a partial refund. Now looks like the trick is this: If a dispute for a refund is accepted by the buyer, the order is marked as finished automatically. So don't request a partial refund for e.g. shipping cost, if you didn't get and tested the article already, and if you don't get the article, just request a full refund. Then it should be safe most of the time to use Aliexpress.
Title: Re: The Bad Shopping Experience Thread
Post by: Flump on August 13, 2014, 07:30:26 pm
Ebay trader swle2000

There Ebay contact details are

SWLElectronics
MALIK BAROUD
358, KINGSTON ROAD
EWELL
EPSOM
Surrey
KT19 0DT
United Kingdom

https://www.google.co.uk/maps/@51.36807,-0.263976,3a,26.8y,353.4h,84.47t/data=!3m4!1e1!3m2!1ss0sAte0IhydrtNcgkJGCBQ!2e0 (https://www.google.co.uk/maps/@51.36807,-0.263976,3a,26.8y,353.4h,84.47t/data=!3m4!1e1!3m2!1ss0sAte0IhydrtNcgkJGCBQ!2e0)

I purchased 2 mains rectifiers with spade terminals from them, i needed that specific type
and they sent me 2 wire legged ones which without a lot of messing around wouldnt work,
so I messaged them and they said they would send out replacements of the correct type,
I waited a couple of weeks and contacted them and he said they would not fit through the letter box,
after I explained my personal situation and there was no chance at all that was he said was true
because I am never 10ft away from the front door and the mail man knocks on the door if things dont fit through
and IF i had of missed that he would have stuck a missed delivery card through.

So after that i left him bad but honest feedback and he replied to the feedback and said
"Refund issued straight away as customer 'claims' not received replacement" he knew full well I did not receive
it because he said it wouldn't fit through my letter box.
He did give me a refund after a couple of weeks and he said I am banned from buying from him again.

I think a lot of this goes on because sellers don't have that specific item in stock but they have something similar
and try to fob you off with it so they don't lose a sale.
Title: Re: The Bad Shopping Experience Thread
Post by: richms on August 23, 2014, 01:55:29 pm
Something I have happened recently was I was ordering a USB powerbank.

The shippment arrived not too slowly, and there was no damage on the outside of the parcel. It was usual ebay seller wrapping with a couple of layers of that white 5mm or so thick foamy stuff taped up and stuck in a grey plastic bag with a sticker on it.

This time, there was another grey bag inside the foam, and it was all beat up like it was dropped and scuffed across concrete. And the pack inside showed the damage to match.

Seller offered a $3 refund because it "must have been damaged in shipping"

The other thing is when they offer a reship or refund, choose the refund because the reship seldom happens and they know it will be outside the ebay protection and paypal times by the time you realise that.
Title: Flaky seller: koganelvira
Post by: Richard Crowley on September 26, 2014, 03:40:09 am
I bought a "40MHZ DDS FUNCTION SIGNAL GENERATOR DIY KIT SPI I2C MASTER SLAVE PULSE GENERATOR" on ebay:
http://www.ebay.com/itm/111149124406 (http://www.ebay.com/itm/111149124406)

Issues so far....
1)  Listing states: "Item location: Seattle, Washington, United States" But the item shipped from Israel.
     I specifically selected that vendor because he claimed he was shipping from the USA.
     Now that by itself wouldn't be significant except when combined with the other issues....

2)  Listing states: "This module includes:  An AC/DC to USB power converter (220V to 5V) to allow you use power outlet.
     No power supply, cable, or anything remotely resembling powering method included.  No mention of why it was not included.
     Now that by itself wouldn't be a show-stopper, either as I have plenty of power sources already I don't need another one.
     Furthermore, no mention in subsequent communication even acknowledging the discrepancy.

3)  Listing states: "Kit Features:  Assembly drawing, and components (BOM) list for easy kit assembly"
     Again, not included. And no mention of why it wasn't included.
     He offers a link to the operation manual, which I downloaded. But zero kit assembly documents. 
     Impossible to correctly assemble the PC board without

4)  Seller sent me a "pre-emptive" email message essentially warning me about poor service, To wit:

Quote
Hi dear friend,
Thanks for your purchase.
Have you received the item that we sent to you? Are you satisfied with it?
If you have any problems, please feel free to contact me.
I'm writing to you because sometime items may arrive ealier than usual.
Your satisfaction is the most important thing to us. Please leave 5 star for us if you like the item.
And if you have any dissatisfaction, please feel free to contact me in advance before you left any feedback for us. The reputation is extremely important for us. Your negative feedback will be very harmful to us and will not solve any problems.
I promise I'll always be here for any help.
Hope you can get the item smoothly and like it.
Thanks and have a good day.

5) After complaining that two months after ordering and receiving the kit, there was still no evidence that he ever sent the promised documents either by snail mail nor by email.  I emailed him and complained about the missing power supply and the missing assembly documents and he replied:

Quote
"Hi, Please don't be worry, i sell that item during 3 years, and i sent the assembly instructions to my customers in the past by mail, but follow their request i started to send the instructions by e-mail, they said that is more comfortable way to assembly the kits. I am here to help you, so please send me your direct e-mail address, and i will send you all relevant docs there. About the shipping. When you ordered that item, it was out of stock in my Seattle branch, so to avoid you the waiting time, i decided to send it to you from my Israel is branch. For any questions, please don't hesitate to contact me. Sorry for any inconvenience. Pavel."

6) So now, several days after that response, I have had no subsequent communication from the seller at all.
     He claims (if I am interpreting his poor English properly) that he has been selling these for 3 years.
     Yet, now, two months after ordering the item, all I get from him is excuses and hand-waving, but none of the promised documents.

Since I attempted to give him the benefit of the doubt, I missed the deadline, so "This item is not covered by the eBay Money Back Guarantee."

I should have looked at the evidence more carefully before I ordered something from this person.
He has a history of only 23 feedbacks, and a rating of 87.5% positive responses.
Another person also gave negative feedback and complained about the item being shipped from Israel after being listed as coming from Seattle, WA, USA
So it's not as if the deception hasn't already been brought to his attention.

Now, the kit itself looks reasonably nice. And I don't have any significant worries about the quality, etc.
Of course, without the BOM list, I also have no way to inventory the included parts to see if anything is missing.

This item appears to be sold by several different people on Ebay.
Anybody know someone who has got one of these and could send me a copy of the kit assembly docs?

Indeed, ordering most anything on Ebay is a gamble.  But it has slightly better odds than buying a lottery ticket.

I would never dream of ordering anything from this vendor ever again.
I have no expectation that there is any effective way of alerting Ebay of this questionable vendor.
Title: Re: The Bad Shopping Experience Thread
Post by: all_repair on September 26, 2014, 04:18:43 am
I have shooting orders on Taobao and Amazon like crazy, but some item I have to buy from ebay.  And yet again, my impression of ebay sellers just get worse.  They are getting too clever for their own good.

Beware of cec_store1980.  The price for his SAFT battery is good though.   The biggest problem is he is claiming the batteries he savaged from a pack with clear spot welding markings on both ends of the battery are NEW and FRESH.  Incidentally, the batteries shown in the listing do not have spot welding marking.   I am asking tolet ebay arbitrate, but the seller dare not, but  yet keep insisting the batteries are new and treating me as stupid and dumb, yet willing to do a refund if I shipped back the lithium back. 
Title: Re: Flaky seller: koganelvira
Post by: Bud on September 26, 2014, 04:46:59 am
Quote
..I'm writing to you because sometime items may arrive ealier than usual.

  :-DD

"May arrive earlier than usual",  this is hilarious.

And the rest of his text in fact looks very familiar to me, this is a typical copy-paste follow up message Chinese eBay sellers usually send. Having said that, how this item was shipped to you from Israel is beyond my understanding

 ???
Title: Re: Flaky seller: koganelvira
Post by: Bud on September 26, 2014, 04:56:39 am
Here it is, just got it two days ago, it was a Chinese item transaction:

'======
Dear friend,

Thanks for your purchase.
Have you received your item? Are you satisfied with it?
I'm writing to you because sometimes items may arrive ealier than usual.
And I'd like to tell you that if you have any problem, please feel free to contact us.
If you have received the item and satisfied with the product,we hope that you can leave 5 star for us.
If there is a little delay or you have any dissatisfaction, please feel free to contact us in advance before you left any feedback for us.

Actual delivery time can only be estimated but not guaranteed. We will try our best to find good solution for your problems.
Thanks very much for your understanding and cooperation in advance.

Best wishes and have a nice day!

Sincerely

Azure
Azure, Customer Support
'======
Title: Re: Aliexpress scam?
Post by: Kjelt on September 26, 2014, 06:30:10 am
Ok, I couldn't resist to buy from Aliexpress again (some old retro computing 6581 SID chips). This time the chips arrived, but 1/3 of them where not working,
That is normall with very old ic,s the process was not very good in the old days and the chips are rotting from inside. You can,t expect the seller to test the ics because how could he?
Title: Re: The Bad Shopping Experience Thread
Post by: salfter on September 28, 2014, 06:31:27 pm
Ok, I couldn't resist to buy from Aliexpress again (some old retro computing 6581 SID chips). This time the chips arrived, but 1/3 of them where not working,
That is normall with very old ic,s the process was not very good in the old days and the chips are rotting from inside. You can,t expect the seller to test the ics because how could he?
Huh? If that were the case, wouldn't devices built around those chips have mostly conked out by now? Usually when an old computer (for instance) isn't working, reseating socketed chips and/or replacing electrolytic capacitors will bring it back to life.

When designing an adapter to stick a Raspberry Pi into an Apple II, I almost went with a new-production WDC 6551 until someone posted to warn of some deviation in its behavior from older parts. I ended up using a NOS Rockwell 6551, obtained from some random US-based eBay seller...no issues after over 30 years on a shelf. If NOS parts are failing in large percentages, I'd suspect they weren't stored properly.
Title: Re: The Bad Shopping Experience Thread
Post by: flolic on October 14, 2014, 06:04:52 am
Another thumb down for "swle2000" ebay seller.

I bought some RJP4301 and RJP5001 IGBT transistors from him and they are fake.
Those transistors are used in photo flashes, they cut discharge current through xenon tube. Current is in a range of 150+ amps and original transistor is pushing the limits, not to mention fake ones...

Anyway, fake transistors lasted for only two flashes and then shorted out  :P
Original on the left (16mm2 silicon die), fake on the right (8mm2 silicon die)

(https://dl.dropboxusercontent.com/u/21387397/slike/fake_RJP.jpg)
Title: Re: The Bad Shopping Experience Thread
Post by: Porto on November 09, 2014, 05:00:18 pm
I only buy from Ebay sellers, mostly from China/Hongkong and Taiwan. I search for the specific product and order from the cheapest
available with at least a few thousand positive feedback; so, if I order 10 things, it can be from 10 different sellers, I NEVER order everyting
from the same seller because he will pack it in one package and because of that I have more risk in paying tax duties. With 10 little
packages (box or bubblewrap envelope) I don't have that risk at all.

A package from these countries were never opened at customs. I once ordered for 20 bucks in the US and OFCOURSE they opened up the
package and taxed me for another 25 bucks! NEVER again!

Sometimes I don't receive an order in which case I file a complaint with the seller and they pay me back, in all of these cases the
refund was swift and 100% satisfactory.

In short, Ebay IS my (and your) best friend! :)
Title: Re: The Bad Shopping Experience Thread
Post by: Refrigerator on November 09, 2014, 07:36:29 pm
I once ordered 10pcs 10x7 cm FR4 copper clad boards after about two months of patient waiting i started an eBay case, the seller, surprisingly, urged to give my money back  :-//, really, two days after starting the case i had my money back, and after two more weeks my boards arrived ( yay ), being a good guy i refunded their refund back to them.
Just noticed this message from lotsgoods88 :
Quote
Dear "my name here",

Base on our radar system, our pigeon reported to us that he has already covered 50% of its journey of your item:

(400467549785 x2) 5 pair Amplifier Terminal Connector Binding Post Banana Plug Jack Mount LS4G


to your address:

"my adress here"

Should it not turn up on 2014-09-09, kindly give another 5 days, as occasional postal delay is possible.

And, if you still do not receive it by 2014-09-14, please let us know immediately, we will have to report to our Post Office and ensure you receive what you have paid for. Your patience is deeply appreciated.
(Notice: Since the air cargo capacity of China Post has been impacted due to a high volume of items, there might be a delayed shipment of some items.
So if unfortunately you haven't received the item within the expected time, please be patient and wait for some more days. Thanks for your kind understanding.)

If you have received your items:
Kindly ignore this email, our pigeon must have worked really hard to get your products delivered.

And it would be much appreciated if you could leave us Positive feedback for this transaction and we will do the same for your kindly supporting.

Should you receive a survey in 'My Messages' on eBay with 'How do you rate your experience with this seller', it would be much appreciated if you rate us a 9 or 10 if you feel it is deserved.

Thank you so much in advance.

If unfortunately you receive defective or wrong product(s):
Take it easy, simply write to us via 'eBay Message' and we will be glad to help you.

It would be much appreciated if you don't leave us any negative/neutral feedback or open a dispute on eBay/Paypal since we'll try the best to assist you to resolve the challenges.

Once again, thank you for giving us the opportunity to share with you our products. We strongly believe that quality, blended with excellent service, is the foundation for successful business.

Yours Faithfully Seller,
lotsgoods88

- lotsgoods88
Seems nice, surprising lack of chinglish to say the least.   :)
Title: Re: The Bad Shopping Experience Thread
Post by: Arlen moulton on November 26, 2014, 07:33:39 am
I had a terrible experience at maplin electronics I bought a mini drill and a box of bits and asked if the bits would fit the drill they didn't know so I asked if it was returnable but it was returnable in the original shrink rap I mean they don't even know whether their own stock will work and how are you supposed to try it if you can't return it without shrink rap and for all those Americans I don't think you can buy it over here
Title: Re: The Bad Shopping Experience Thread
Post by: jucole on November 26, 2014, 09:16:24 am
Quote
(Beware of polida2008 of ebay.  Still having 99.1%. )

I've bought stuff from polida 10 times or so and never had any problem.

I've bought some 40 or so items from Polida, and even requested some non listed items which were sourced and paid-for outside of Ebay with no problems.
Title: Re: The Bad Shopping Experience Thread
Post by: IO390 on December 01, 2014, 03:24:28 pm
eBay seller to watch out for...

Ordered this: http://www.ebay.co.uk/itm/191261668159?_trksid=p2060778.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT (http://www.ebay.co.uk/itm/191261668159?_trksid=p2060778.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT)

a week and a half ago. Got a dispatch notice the next day with a tracking number. Tracking number was 19 digit, starting with JJD but no courier specified. I know those tracking numbers are for DHL/Yodel, tried both but nothing. So called them today and they couldn't find it anywhere on the system. Guess it's just a made up number, no reply from the seller... But that's ebay I guess  :)
Title: Re: The Bad Shopping Experience Thread
Post by: riverrat373 on January 11, 2015, 04:24:22 pm
I only buy from sellers that take Paypal and are located in the United States.  :phew:
Title: Re: The Bad Shopping Experience Thread
Post by: Richard Crowley on January 11, 2015, 04:32:59 pm
I only buy from sellers that take Paypal and are located in the United States.  :phew:
That doesn't prevent them from lying and drop-shipping from some other part of the planet.
Title: Re: The Bad Shopping Experience Thread
Post by: mswhin63 on January 12, 2015, 01:01:49 am
That doesn't prevent them from lying and drop-shipping from some other part of the planet.

Agreed, but at least there is an estimated shipping time which I use to formulate a refund if it is not adhered to. I also usually try to avoid wherever possible with sales that enormously long trading conditions. These are the one that can drop-ship.
Title: Re: The Bad Shopping Experience Thread
Post by: riverrat373 on January 12, 2015, 04:36:36 am
I only buy from sellers that take Paypal and are located in the United States.  :phew:
That doesn't prevent them from lying and drop-shipping from some other part of the planet.

That's true, but if I don't get my money back for a defective part or a non-shipment, Paypal will refund my money and suspend the account of the no-account seller!  :-DD
Title: Re: The Bad Shopping Experience Thread
Post by: hopeANDhope on January 31, 2015, 11:19:56 am
Hello,

i ordered a hakko fx888d soldering station from ebay from a top rated seller, it arrived damaged the bottom(the base which is black colour)  of the product itself and the box (interior and exterior!)

I would like some advice how to handle it. I do not know what is the best series of actions , i want a soldering station but an undamaged one.

I have very little experience with ebay. Actions that  i took up to now:
1)I went to ebay website- > purchase history->contact seller->bla bla-> item is damaged.
2) I logged in to my email account and sent an email to the seller with photos of the damaged product and a letter of complaints. I asked a refund or if they could send me a new unit.

 I am waiting for seller's reply. I  think i will have to return the product since it is useless. But that will make my purchase process a lot more expensive, because  i will have to pay shipping costs. Shipping costs are around 26 british pounds (product price 76).That will defeat the purpose of buying at a reasonable price. It will make my whole purchase price: 76+26= 102 pounds. That is crazy expensive. Then i will have to rebuy a new unit from somebody ,let's say it costs 80 pounds, so i will end up paying for a stupid iron machine 102+80=182 pounds! That blows my budget. omg  >:(
Title: Re: The Bad Shopping Experience Thread
Post by: dunkemhigh on January 31, 2015, 01:03:07 pm
Your location is set as Greece (didn't know anyone there could afford anything right now  >:D ) but you talk in UKP. Your real location (as in delivery address) could be a big factor in this so maybe you could clear that up.

You are doing the right thing so far in contacting the seller, sending him photos and suggesting suitable courses for resolution. The sticky point is what to do with the old item - you will need to send that back regardless of whether the seller refunds or sends you a new one, and the issue is shipping cost.

If you were UK based then that's a non-issue since the seller would have to carry the can. The seller is also no doubt a business (I think you need to be one to become top-rated) so distance selling regulations come into play. However, if you are in Greece then I don't know the local regulations or how Ebay.gr look at it.

Now you wait for the seller, but not for too long. There is a timeout for escalating things which is around 30 days in the UK, maybe different for you. Ebay help pages will tell you what it is, though. Either the seller will resolve things to your satisfaction or you will approach this deadline without getting anywhere. In the latter case, which includes everything from the seller ignoring you to negotiations not producing fruit, you must escalate to Ebay before the deadline. Go to the resolution centre on Ebay and start a dispute.

Suppose you have to carry the cost of shipping this item back... that's one of the problems of international commerce, I'm afraid. But also one of the benefits of using Ebay (for the buyer). I believe that the default stance for many areas is, or will be changing to, the seller having to cover the cost of returns where it is his fault (and bad shipping is his fault). But that may not have rolled out for you yet, or may never (particularly if you get booted out of the EU!).

Title: Re: The Bad Shopping Experience Thread
Post by: cosmicray on January 31, 2015, 01:47:05 pm
@ hopeANDhope

What country was the seller/shipper located in ?
Title: Re: The Bad Shopping Experience Thread
Post by: hopeANDhope on January 31, 2015, 04:16:15 pm
@cosmicray

Hongkong
Title: Re: The Bad Shopping Experience Thread
Post by: hopeANDhope on January 31, 2015, 04:31:01 pm
.... (particularly if you get booted out of the EU!).

1)Thanks for your feedback for ebay options. There is no such thing as ebay.gr as far as i know. I bought it from ebay.com.

2)No country will be kicked out...it would be hell for entire Europe would that happened. Thus, that's TV brainwashing...it sells, that's why it is in circulation on the media. It helps also some stock exchange gamblers recycling that rumour for profit. I wish i had a few millions to gamble as well  >:D
Title: Re: The Bad Shopping Experience Thread
Post by: cosmicray on January 31, 2015, 05:02:14 pm
I only buy from sellers that take Paypal and are located in the United States.  :phew:
That doesn't prevent them from lying and drop-shipping from some other part of the planet.
The item listing on eBay will clearly say "Item location". Many US sellers put "United States" in there rather than a specific city. Those I tend to avoid.

On another site, there is a seller selling electronic equipment/parts. He claims to be in Iceland. I believe he really is located there. Some percentage of his feedback indicates the item actually shipped from HK. Drop-shipping is something that none of the sites want to talk about.
Title: Re: The Bad Shopping Experience Thread
Post by: neslekkim on February 04, 2015, 10:58:29 pm
Yeah, regarding USA..
http://www.ebay.com/itm/151441967747 (http://www.ebay.com/itm/151441967747)

Bought this book (lost mine years ago), and the dhl tracking i got says it's shipped from India.. wonder what I'm going to get.. damn.
Title: Re: The Bad Shopping Experience Thread
Post by: Richard Crowley on February 04, 2015, 11:25:00 pm
I just got hornswaggled by Amazon, so it isn't just Ebay.
I bought two different small digital audio adapters.
I bought one analog to digital converter (SPDIF/TOSLINK)
And I also bought a couple of the other direction (digital to analog).
The two items were nearly identical, but the D/A gadget showed up in 2 days,
while the A/D gadgets will take 21 days from China.
Amazon never mentioned shipping from China, and even had the usual "click here to get delivery in 2 days" option.
I didn't use the "2 day" option because I didn't need it in 2 days, but I was expecting better than 21 days.

In fact exactly the same thing happened when I bought my Hakko soldering station (at the recommendation of people on this forum)
The station itself was delivered in 2-3 days as promised.
But I also ordered an assortment of "genuine Hakko" tips, including the ones recommended for SMD work.
Alas, the tip collection came from a vendor in China and it was essentially 21 day delivery.
No mention on the Amazon web page what comes from the other side of the planet and will take several weeks.
Of course, you could make the argument that even 21 days direct purchase from a Chinese vendor is orders of magniitude better than a decade ago, etc.
Back then unless you were a big-time importer you didn't even have access to any 3rd world vendors, or any kind of convenient ordering, etc.
Title: Re: The Bad Shopping Experience Thread
Post by: elgonzo on February 04, 2015, 11:46:13 pm
I just got hornswaggled by Amazon, so it isn't just Ebay.
I bought two different small digital audio adapters.
I bought one analog to digital converter (SPDIF/TOSLINK)
And I also bought a couple of the other direction (digital to analog).
The two items were nearly identical, but the D/A gadget showed up in 2 days,
while the A/D gadgets will take 21 days from China.
Amazon never mentioned shipping from China, and even had the usual "click here to get delivery in 2 days" option.
I didn't use the "2 day" option because I didn't need it in 2 days, but I was expecting better than 21 days.

I don't know, but it sounds to me that you ordered from a seller in the Amazon Marketplace. Did you really order directly from Amazon?
Title: Re: The Bad Shopping Experience Thread
Post by: Richard Crowley on February 04, 2015, 11:52:39 pm
I don't know, but it sounds to me that you ordered from a seller in the Amazon Marketplace. Did you really order directly from Amazon?
It says:  Eligible for Prime
"Ships from and sold by Amazon.com. Gift-wrap available."
"Want it tomorrow, Feb. 5? Order within 38 mins and choose One-Day Shipping at checkout. Details"

Does that sound like "Amazon Marketplace" to you?
Maybe I don't know what "Amazon Marketplace" means?
http://www.amazon.com/gp/product/B005DIRI6I/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 (http://www.amazon.com/gp/product/B005DIRI6I/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1)
Title: Re: The Bad Shopping Experience Thread
Post by: elgonzo on February 04, 2015, 11:59:53 pm
It says:  Eligible for Prime
"Ships from and sold by Amazon.com. Gift-wrap available."
"Want it tomorrow, Feb. 5? Order within 38 mins and choose One-Day Shipping at checkout. Details"

Does that sound like "Amazon Marketplace" to you?
Maybe I don't know what "Amazon Marketplace" means?
http://www.amazon.com/gp/product/B005DIRI6I/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1 (http://www.amazon.com/gp/product/B005DIRI6I/ref=oh_aui_detailpage_o01_s00?ie=UTF8&psc=1)
Holy shit. If it is eligible for Amazon Prime, it should indeed be directly from Amazon. Wow. That's bad...
Title: Re: The Bad Shopping Experience Thread
Post by: Kjelt on February 05, 2015, 11:26:47 am
Yeah you have to be carefull with amazon these days, always ordered from amazon Uk and got the stuff within a week no extra costs since it is europe.
Last december I ordered a bluray box for around €110 and it didn't arrive within a week. Looked again to see what is going on and it had to come from Australia.  :palm:
So I had to wait 30 days before getting it, then there was this "nice" customs declaration form I had to pay an additional €40 in duties  :wtf:
Title: Re: The Bad Shopping Experience Thread
Post by: Neganur on February 05, 2015, 08:14:36 pm
Yeah, regarding USA..
http://www.ebay.com/itm/151441967747 (http://www.ebay.com/itm/151441967747)

Bought this book (lost mine years ago), and the dhl tracking i got says it's shipped from India.. wonder what I'm going to get.. damn.

I wouldn't worry about it, it's the same publisher (Prentice-Hall India). The US printed version is not a hard cover either and except for the cover everything is black and white anyway.
Title: Re: The Bad Shopping Experience Thread
Post by: neslekkim on February 05, 2015, 10:20:06 pm
Yeah, regarding USA..
http://www.ebay.com/itm/151441967747 (http://www.ebay.com/itm/151441967747)

Bought this book (lost mine years ago), and the dhl tracking i got says it's shipped from India.. wonder what I'm going to get.. damn.

I wouldn't worry about it, it's the same publisher (Prentice-Hall India). The US printed version is not a hard cover either and except for the cover everything is black and white anyway.

Yes, I didn't now that there was hardcover, the one I have lost was also softcover, but I was more wondering if I actually are going to get a book, and not stapled papercopies.
We'll see what happens.. But 1) I hate DHL when I didn't plan for it, 2) why do they write it's in US when it's in India.. :)
Title: Re: The Bad Shopping Experience Thread
Post by: jamesd168 on February 15, 2015, 01:48:10 am
DHL is terrible. If you see shipping method is DHL International (http://mastechpowersupply.com/variable-dc-power-supply.html), that's a good sign that the item is coming from international location. I have never encountered a seller in US that uses DHL.

nowadays a lot of items on Amazon are sol (http://mastechpowersupply.com/linear-power-supply.html)d and shipped by international sellers, they sometimes will give you the impression that they are in US while they are not.

Title: Re: The Bad Shopping Experience Thread
Post by: Neganur on February 15, 2015, 11:13:12 am
DHL is terrible. If you see shipping method is DHL International, that's a good sign that the item is coming from international location. I have never encountered a seller in US that uses DHL.

nowadays a lot of items on Amazon are sold and shipped by international sellers, they sometimes will give you the impression that they are in US while they are not.

Not to start a fight :P but does that make DHL terrible or the seller ?

I have no idea how well DHL works inside the US, they are like USPS inside Germany and additionally an international courier service. I sometimes use DHL express for shipments from Oregon to Finland, it tends to cost less than USPS or TNT/UPS (when taking speed, weight and insurance into account).

I'd probably agree that DHL is a sign of an international shipment in the US?
Title: Re: The Bad Shopping Experience Thread
Post by: SeanB on February 15, 2015, 11:18:53 am
DHL is good in country, if expensive. As to international they are very keen to get fees both ends, as the local divisions in each country have to pay their way, and they will charge for both sides of the delivery. They will also do customs payments ( even if it is actually customs free) and add charges for this service, even if not requested.

But for next day delivery in a single country they are good, especially for those more out of the way places without a regular daily courier service. You cannot however in ZA beat the SAPO speed services, they are cheap and have a 3-5 day delivery throughout the country to the local post office of the recipient for the same price.
Title: Re: The Bad Shopping Experience Thread
Post by: jamesd168 on February 15, 2015, 10:38:38 pm
DHL is terrible. If you see shipping method is DHL Internati (http://mastechpowersupply.com/variable-dc-power-supply/plating-and-anodizing-rectifiers.html)onal, that's a good sign that the item is coming from international location. I have never encountered a seller in US that uses DHL.

nowadays a lot of items on Amazon are sold and shipped by international sellers, they sometimes wi (http://mastechpowersupply.com/variable-dc-power-supply/power-supply-for-charging-lithium-batteries.html)ll give you the impressi (http://mastechpowersupply.com/variable-dc-power-supply/power-supply-for-slot-car-dc-motors-and-aviation-applications.html)on that they are in US while they are not.

Not to start a fight :P but does that make DHL terrible or the seller ?

I have no idea how well DHL works inside the US, they are like USPS inside Germany and additionally an international courier service. I sometimes use DHL express for shipments from Oregon to Finland, it tends to cost less than USPS or TNT/UPS (when taking speed, weight and insurance into account).

I'd probably agree that DHL is a sign of an international shipment in the US?

The fight is on!  :D, just kidding

You are right, I mixed two ideas in one paragraph. I think DHL is terrible, but the second sentence was not to support this idea. we tried to ship an item to Italy via DHL, and made arrangement for them to come to pick it up from us. they told us that they will come between 1-3 pm, we waited till 5 pm and there was no show. the second day we called them up, they told us that the driver was here and cannot find us. so we made a second attempt, waited until 4 pm with our door wide open. no show again. we called them up, they said the driver cannot find us! I challenged them because we did not even hear the truck, then they told us maybe we can drop it off at their location half an hour away!
Title: Re: The Bad Shopping Experience Thread
Post by: miguelvp on February 16, 2015, 04:17:11 am
DHL trucks seem to be owned by the drivers, not sure how their business model is but I always felt like they were hired couriers with trucks that are about to fall apart.

To me,my preference goes like this:

USPS
FedEx/UPS (FedEx slightly better most of the time)
DHL

But UPS is the most consistent of the bunch, the rest depend on who is going to deliver your package. USPS usually is great but sometimes is a nightmare.
Title: Re: The Bad Shopping Experience Thread
Post by: macbreak on February 17, 2015, 09:03:14 pm
Bad shopping?

Tesco.



The end, and I bid you good night.
Title: Re: The Bad Shopping Experience Thread
Post by: electrophiliate on February 19, 2015, 02:00:54 am
I've never had much trouble with international orders to Australia that used DHL, FedEx, or UPS.

All my negative experiences with shipping taking much longer than expected were domestic inside Australia and involve the delivery company StarTrack.

Here is a biased sample of several hundred dissatisfied customers:

http://www.productreview.com.au/p/star-track-express.html (http://www.productreview.com.au/p/star-track-express.html)

Many Australian companies use StarTrack and it is owned by Australia Post so it is difficult to avoid them. Some of the drivers at StarTrack are apparently liars, claiming an "unsuccessful delivery" but not bothering to knock on the door. So-called "express" packages can take several weeks to receive. I've received orders using economy shipping from China which arrived faster!

Coincidently, the worst problems I've had over the years were all clustered around ordering interstate from Jaycar Electronics. Next day delivery for metro areas Australia-wide never once arrived on time and is more like up to a week at best for this "premium" service. However, on one occasion I strongly suspect that Jaycar were lying about which service they used i.e. I ordered the premium service but when given details about the shipment in order to track it down when it was clearly late it became apparent that they used the cheaper and slower express service. If this was a common occurrence, it would help to explain why all previous orders with Jaycar were also slow.
Title: Re: The Bad Shopping Experience Thread
Post by: PsychoMaster on February 24, 2015, 02:05:29 pm
I want to buy a Hakko 888D here in England ,I have the money but I am not going to buy one and I hope the importers realize this, that charging double what it costs in the States  and every where else isn't going to cut it in this present economic crisis.This is the reason why people here are buying dodgy knock offs because they are so greedy.There is this unwritten law here that the "stupid English will pay". Well I won’t  I'll buy else where.The greedy sods have n,t got the brains to work out that success comes from high turn over . Yes I'm pissed!
Title: Re: The Bad Shopping Experience Thread
Post by: Kjelt on February 24, 2015, 06:44:20 pm
You might want to understand that in the US they have (almost) no sales tax. In the EU this is 21%.
Then US is not EU so you get duty and importtax.
I was angry about this multiple times but a 1US$ product is gonna cost you at least $1,80 at a distributor in the EU.
Don't blame the salesbusinesses they just make their same % on US products as they will make on an english made brand.
Title: Re: The Bad Shopping Experience Thread
Post by: PsychoMaster on February 26, 2015, 03:04:57 pm
I won't go on about much but I will tell you they are taking the piss."I KNOW THIS". I have a large goods importer in the family.(Not irons)
Title: Re: The Bad Shopping Experience Thread
Post by: macbreak on March 03, 2015, 02:00:21 am
I won't go on about much but I will tell you they are taking the piss."I KNOW THIS". I have a large goods importer in the family.(Not irons)

You don't use quotes for emphasis; you use quotes to QUOTE people (hence the name), you use **asterisks** or bold text to draw attention or to emphasise things.



Title: Re: The Bad Shopping Experience Thread
Post by: PsychoMaster on March 03, 2015, 04:49:22 pm
Sorry ,learn something every Day.
Title: Re: The Bad Shopping Experience Thread
Post by: KE4PWE on April 28, 2015, 06:24:10 pm
I'm interested in the Alliexpress issue, I have not had any issues with them, but I also use Paypal to protect my purchases, I hardly use the china nonsense sites but sometimes you find something that you need for a project that comes from them.
Title: Re: The Bad Shopping Experience Thread
Post by: edavid on April 28, 2015, 09:19:30 pm
I'm interested in the Alliexpress issue, I have not had any issues with them, but I also use Paypal to protect my purchases, I hardly use the china nonsense sites but sometimes you find something that you need for a project that comes from them.

AliExpress doesn't accept PayPal  :-//  (But they will probably start after the PayPal/eBay split.)
Title: Re: The Bad Shopping Experience Thread
Post by: camallison on May 06, 2015, 08:20:40 am
I got caught too, raised a dispute with ebay, and was given a "complimentary" refund by them once they had read my attempts to reach the seller.  I completed the transaction then by giving a one star feedback with the word "Avoid".

Colin
Title: 42nd Street Photo (New York City)
Post by: Richard Crowley on May 11, 2015, 05:35:54 pm
I almost got screwed by placing a big order with a vendor that I should have known better.

I keep seeing ads from 42nd Street Photo for Sony HXR-NX5U cameras at a very low price, presumably because it is a discontinued model.  I had a nagging suspicion in the back of my mind that 42nd Street Photo was a sleazy vendor, but the deal was so good....

So I place an order for two of them, and they call me back asking about whether I wanted to specify signature required for delivery. I told them it depended on what day it was being delivered (since I work normal hours at the office). 

Then the guy says: Oh, by the way, you know this is a discontinued model.  Yes. I knew that. 

And These are "demonstrators which have not left the showroom".  Well, OK, but why do you have multiple units for "demonstration in the showroom"?   

Oh, he added, they don't include any accessories.  Well, reputable vendors keep the boxes, paperwork (including warranty), accessories, etc. for their "showroom demonstrator" gear.  I was prepared to buy the cameras even without the accessories because I don't need them anyway (except for the proprietary power connector which is also missing).

Then he said, Oh, and they don't come with warranty because they are discontinued.  Well, no. That is not true, even discontinued models are covered by full Sony warranty as I know from multiple first-hand experience.  Like from who?, they said.  Like from B&H, for example.  Oh, they said, B&H is an authorized dealer, and we aren't.  So who knows what these things are, and why they seem to have as many "demonstrators" as I want to buy?

Well, that was the last straw.  Sleazy vendor, questionable provenance, missing accessories un-authorized vendor, and no warranty.  It all added up to NO SALE, no matter how good the deal sounds.

Then, just now I got an email questionaire from Bizrate and I am letting them have it with both barrels.  Yes, Bizrate, feel free to share my feedback with 42nd Street Photo.
Title: Re: The Bad Shopping Experience Thread
Post by: Neganur on May 16, 2015, 10:03:18 am
I don't see it state the word "atmega" anywhere nor anything about the used components. Did he edit the description?
Title: Re: The Bad Shopping Experience Thread
Post by: ez24 on May 19, 2015, 02:19:25 am
My only (so far) bad experiences with eBay has been with:
Quote
I only buy from sellers that take Paypal and are located in the United States.
Title: Re: The Bad Shopping Experience Thread
Post by: PsychoMaster on May 20, 2015, 09:50:56 am
Hi Folk
I suppose the idea of this thread is so we can watch out for one another whilst trying to be fair to the vender we are not happy with so here goes.
I bought two PSU boards from Moutoulos .They work out quite expensive ,I don't mind that as they are nice quality.You just fill in the boards directed by the screen silk and all should be well. With the information provided the circuit made no sense so I emailed with what I thought missing and he sent me a link to where he got the circuit from . From this I saw I had been correct but would not have known if I hadn,t chased it up.So far still happy and now with the full schematic from a magazine article. Any how after looking at it I found some faults in wrong resistor placement and so I sent him a email letting him know and did he agree as it would catch out other folk maybe.
 Ater doing his circuit debugging for him he was not exactly grateful pointing out he,d already sent me his files even though he,s made a mess of profiting from some one elses design and does not
want to be bothered.
   No one is perfect ,the boards are well made and a small note in  with the boards would put it right
till he orders a fresh batch and would have been so easy not to have pissed me off.Can I recomend this to some one like myself who is learning by building his own gear? Not really.
Title: Re: The Bad Shopping Experience Thread
Post by: Richard Crowley on May 20, 2015, 02:18:07 pm
Yes, there seem to be several of those people/companies selling boards like that (some quite nice, even), with ZERO supporting information. No documentation included, not even a URL to online information.  Dunno what they think their customers are going to do with the boards?  Even if you could get enough information from the board screen printing to determine what components go where, what are you supposed to do if it doesn't work? How do you debug it without a schematic diagram?  If you have to go back and reverse-engineer the thing just to get a schematic diagram, how much "value-added" did you actually buy from them? 
BAH!  HUMBUG!    :--
Title: Re: The Bad Shopping Experience Thread
Post by: PsychoMaster on May 20, 2015, 07:37:02 pm
Hi Folk
After a bit of research I found this circuit to be a copy of a Velleman product or a copy of what someone has had a poke at and got it wrong ,the information with it is wrong which is worse than having none.I thought I was buying off someone reputable like Dave who can engineer his own products and benefit from his own skill. All part of the learning experience I suppose.
Title: Re: The Bad Shopping Experience Thread
Post by: Jon_D on June 04, 2015, 01:45:28 am
Had this posted on another thread but this location seems better...

rigoloscilloscope.com.au

I have just spent the last month trying to get refunded for a faulty scope I purchased from them.

I stupidly assumed I was dealing with an Australian Business, I even emailed them and got responses from a guy calling himself Stefan (later found out his actual name is Zhu Jun) but as we all know .com.au doesn't mean you have anything to do with Australia, just that you have "borrowed" someones ACN, in this case a company called Golden Triumph Pty Ltd.

So after waiting for 2 weeks the unit arrived on my doorstep, with a bashed up box. Opened it up and plugged it in Gray Screen!  :-BROKE

Contacted the seller, he requested I post it back claiming he will refund the unit cost and my postage costs. Sent it back, he then ignores my emails, but luckily I used PayPal to purchase it so started a claim and that got a refund but only for the unit cost, I'm still down $95 on the postage. Sent numerous emails and Paypal invoces - all ignored.

Its a shame that the .com.au TLD is not better policed to ensure only legitimate businesses can own this domain - but you live an learn.

Note: since found that you can claim money back on postage costs via https://www.paypal.com/au/webapps/mpp/returns (https://www.paypal.com/au/webapps/mpp/returns) so now only $50 down!
Title: Re: The Bad Shopping Experience Thread
Post by: Arlen Moulton2 on June 05, 2015, 06:27:54 pm
i bought a mosquito repeller from the pound shop and payed a pound for it ofcourse. today it was on in my shed and there was a big cloud of white smoke gathering above it and i ripped it out of the two pin adapter breaking off one of the pins and threw it on the floor whilst i went to get a bucket of water. it turned out to just be flux residue on the main heater resistor but none the less i wasnt pleased seeing as it scared the life out of me!
Title: Re: The Bad Shopping Experience Thread
Post by: dunkemhigh on June 09, 2015, 10:28:35 am
He may have confused you with another customer. But it's still his problem since he didn't send it to your registered Ebay/PayPal address and you should have no problem gettting a refund from Ebay.
Title: Re: The Bad Shopping Experience Thread
Post by: dunkemhigh on June 09, 2015, 10:50:01 am
OK, does indeed sound like a dickwad :)
Title: Re: The Bad Shopping Experience Thread
Post by: Arlen Moulton2 on June 09, 2015, 07:45:15 pm
Do not buy from this seller friend2313

http://www.ebay.co.uk/itm/281673978219?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT (http://www.ebay.co.uk/itm/281673978219?_trksid=p2057872.m2749.l2649&ssPageName=STRK%3AMEBIDX%3AIT)

Claims it was delivered within 7 days from Hong Kong via recorded or registered delivery in YORK using the following tracking number RC865435048HK, I live in wales, its an obvious attempt to claim it was received when it wasn't.
i also live in wales
Title: Re: The Bad Shopping Experience Thread
Post by: videobruce on June 13, 2015, 12:24:12 pm
Just think, if EVERYONE would stop purchasing from China since that's where the problems lie, what would the Chinese do then?  :clap:
Title: Re: The Bad Shopping Experience Thread
Post by: EdgeOfTheWorld on August 07, 2015, 02:30:53 pm
I want to buy a Hakko 888D here in England ,I have the money but I am not going to buy one and I hope the importers realize this, that charging double what it costs in the States  and every where else isn't going to cut it in this present economic crisis.This is the reason why people here are buying dodgy knock offs because they are so greedy.There is this unwritten law here that the "stupid English will pay". Well I won’t  I'll buy else where.The greedy sods have n,t got the brains to work out that success comes from high turn over . Yes I'm pissed!

PM sent.
Title: Re: The Bad Shopping Experience Thread
Post by: Arlen Moulton2 on August 10, 2015, 08:59:35 am
sounds like us brits are dumb |O
Title: Re: The Bad Shopping Experience Thread
Post by: rickselectricalprojects on August 22, 2015, 07:25:32 am
I brought a uhf cb radio and the seller (they said they held it for be so no one else would get it) of gumtree and as we were driving out of the drive way i called them to get there address and they were very rude. Now i have there number i think a payphone prank call is needed!!![emoji48]
Title: Re: The Bad Shopping Experience Thread
Post by: GreyWoolfe on August 23, 2015, 11:18:13 pm
Do payphones still exist? I vaguely remember them-black boxes on a wall, usually missing handsets and the whole area smelling like urine for some reason.
Title: Re: The Bad Shopping Experience Thread
Post by: Deathwish on August 23, 2015, 11:20:58 pm
Do payphones still exist? I vaguely remember them-black boxes on a wall, usually missing handsets and the whole area smelling like urine for some reason.

I didnt realise you lived in the UK, thought it was America !.
Title: Re: The Bad Shopping Experience Thread
Post by: Fsck on August 23, 2015, 11:24:21 pm
Do payphones still exist? I vaguely remember them-black boxes on a wall, usually missing handsets and the whole area smelling like urine for some reason.

there are still a handful of them in my town
Title: Re: The Bad Shopping Experience Thread
Post by: rickselectricalprojects on August 26, 2015, 02:38:53 am
Do payphones still exist? I vaguely remember them-black boxes on a wall, usually missing handsets and the whole area smelling like urine for some reason.
yes in Australia you do get a few of them, but they are very, very dirty and extremely expensive. people only use them is if they are smashed and lost there mobile phone and need to call a cab after a long night at the pub
Title: Re: 42nd Street Photo (New York City)
Post by: OldSchoolTechCorner on September 06, 2015, 02:43:42 am
I almost got screwed by placing a big order with a vendor that I should have known better.

I keep seeing ads from 42nd Street Photo for Sony HXR-NX5U cameras at a very low price, presumably because it is a discontinued model.  I had a nagging suspicion in the back of my mind that 42nd Street Photo was a sleazy vendor, but the deal was so good....

So I place an order for two of them, and they call me back asking about whether I wanted to specify signature required for delivery. I told them it depended on what day it was being delivered (since I work normal hours at the office). 

Then the guy says: Oh, by the way, you know this is a discontinued model.  Yes. I knew that. 

And These are "demonstrators which have not left the showroom".  Well, OK, but why do you have multiple units for "demonstration in the showroom"?   

Oh, he added, they don't include any accessories.  Well, reputable vendors keep the boxes, paperwork (including warranty), accessories, etc. for their "showroom demonstrator" gear.  I was prepared to buy the cameras even without the accessories because I don't need them anyway (except for the proprietary power connector which is also missing).

Then he said, Oh, and they don't come with warranty because they are discontinued.  Well, no. That is not true, even discontinued models are covered by full Sony warranty as I know from multiple first-hand experience.  Like from who?, they said.  Like from B&H, for example.  Oh, they said, B&H is an authorized dealer, and we aren't.  So who knows what these things are, and why they seem to have as many "demonstrators" as I want to buy?

Well, that was the last straw.  Sleazy vendor, questionable provenance, missing accessories un-authorized vendor, and no warranty.  It all added up to NO SALE, no matter how good the deal sounds.

Then, just now I got an email questionaire from Bizrate and I am letting them have it with both barrels.  Yes, Bizrate, feel free to share my feedback with 42nd Street Photo.

Sound like the same guy I dealt with "abe's of maine". They had a 65 inch 4k TV for a good price online, so order it and then a couple days later received a phone call about The TV I just bought was refurbish model and it having a different main board then the retail version, that the price was for a refurbish one had a non OEM board and no warranty, even when they never stated it was refurbish on there website I told them and they try to sell me the same model for more money and pretty much told them at that point to return my money and to go Fu#k themselves, that it clearly a scam.  I notice they have a few stores and websites and same bullsh#t they try to do the classic bait and switch scam. It more likely the same people.

http://www.yelp.com/biz/abes-of-maine-linden (http://www.yelp.com/biz/abes-of-maine-linden)

http://www.consumeraffairs.com/homeowners/abes-of-maine.html (http://www.consumeraffairs.com/homeowners/abes-of-maine.html)

http://www.dpreview.com/forums/post/53466555 (http://www.dpreview.com/forums/post/53466555)
Title: Re: The Bad Shopping Experience Thread
Post by: miguelvp on September 13, 2015, 10:49:55 pm
Do payphones still exist? I vaguely remember them-black boxes on a wall, usually missing handsets and the whole area smelling like urine for some reason.
yes in Australia you do get a few of them, but they are very, very dirty and extremely expensive. people only use them is if they are smashed and lost there mobile phone and need to call a cab after a long night at the pub

I'm in Florence Italy at the time (on vacation from my vacation to Spain) and they do have payphones that even take credit cards. I guess it is because some tourists don't have international phone/data plans when traveling.

Title: Re: The Bad Shopping Experience Thread
Post by: wiss on September 14, 2015, 06:50:58 pm
Bought a few rotary switched of ebay the other day:

http://www.ebay.de/itm/161285645887?euid=e774cc42bb39477c9a3fb32b3376b66f&cp=1&exe=12793&ext=32586&sojTags=exe=exe,ext=ext (http://www.ebay.de/itm/161285645887?euid=e774cc42bb39477c9a3fb32b3376b66f&cp=1&exe=12793&ext=32586&sojTags=exe=exe,ext=ext)

What I received do not have the ALPS engraving and the plating on the metal on the back side is coming off...

Seller: electricslee http://www.ebay.de/usr/electricslee?_trksid=p2047675.l2559 (http://www.ebay.de/usr/electricslee?_trksid=p2047675.l2559)
Title: Re: The Bad Shopping Experience Thread
Post by: SeanB on September 14, 2015, 07:00:42 pm
What they gave is ALPS- A Lot of Poor Scrap....

They might work if all you need is 5 operations and a lifetime measured in months.
Title: Re: The Bad Shopping Experience Thread
Post by: 0xdeadbeef on September 14, 2015, 10:41:16 pm
Just tried to buy a solder paste dispenser (982A) from a shop called Landelet  (http://landelet.it/shop/index.php)in Italy.
Well, I mailed them yesterday and they didn't answer - which should have stopped me. But there were only two of the dispensers left in the store and this seemed to be my only chance to get the analog version from a European dealer (no customs hassle) for a somewhat reasonable price, so I ordered it anyway. Actually, when checking out, they offered me three shipping options from 12€ to 15€ which I found reasonable, so I chose the 15€ GLS option. Side note: I also got a quote from another Italian shop for a very similar item (~2kg) and they asked for 22€ for an express shipment to Germany.
So some time later I finally got an answer from the shop owner with an Indian sounding name and he demanded another 41€ for shipping. In addition to the 15€. So 56€ in sum.
I complained that I was not willing to pay for a flaw of his shop software. So this is what he replied:

1) He complained that I ordered even though he didn't answer my initial mail for a day.
2) He stated that this is the price GLS asked for 12kg delivery (where the item is only around 2kg).
3) He stated that his shop doesn't deliver outside Italy and there is no flaw. Even though you can enter your address outside Italy and select one of three delivery services for the given address.

Jesus Christ, I always thought that treating customers like crap was a typical German attitude.
Title: Re: The Bad Shopping Experience Thread
Post by: wiss on September 15, 2015, 03:21:43 pm
What they gave is ALPS- A Lot of Poor Scrap....

They might work if all you need is 5 operations and a lifetime measured in months.

Sellers message:
Quote
Good day Jonas,

Appreciate your purchase of our goods, however, we notice that you leave negative feedback mentioning that we sent wrong item to you, really sorry for every inconvenience caused, our colleague must overlooked the title when collecting your order, please kindly advise whether you want us refund or resend correct good to you, if there is any question, please inform me, I will answer for you ASAP. Thank you.


Have a nice day.
Best regards,
Frank

I replied that I can take the loss of 15 USD and I will leave my feedback as it is as a warning to others  >:D
Title: Re: The Bad Shopping Experience Thread
Post by: Neganur on September 15, 2015, 06:44:52 pm
that's not really how the feedback system is intended to be used, you should have given him the chance of correcting the issue first.
Title: Re: The Bad Shopping Experience Thread
Post by: wraper on September 15, 2015, 06:58:27 pm
I replied that I can take the loss of 15 USD and I will leave my feedback as it is as a warning to others  >:D
Yeah, acting like a dick. Everyone can make a mistake, and this one seem to be. Willing to waste own money just to hurt someone. What matters is how seller deals with such situations. This is not even trying to deceive a custumer by selling a counterfeit for what negative feedback should be left. For every sane buyer it would already be obvious he got not what was ordered and not being deceived by looks of it.
Hopefully you never buy from me on ebay.
Title: Re: The Bad Shopping Experience Thread
Post by: Deathwish on September 15, 2015, 07:10:52 pm
my latest mess up on ebay with a certain courier co "borrowing" my goods is one thing, however the seller has been very helpful and has even shipped a replacement via HK post and I refuse to neg him for others mistakes. He was fast at sorting the problem out so why should I.
Title: Re: The Bad Shopping Experience Thread
Post by: Richard Crowley on September 15, 2015, 08:01:01 pm
I replied that I can take the loss of 15 USD and I will leave my feedback as it is as a warning to others  >:D
Yeah, acting like a dick. Everyone can make a mistake, and this one seem to be. Willing to waste own money just to hurt someone. What matters is how seller deals with such situations. This is not even trying to deceive a custumer by selling a counterfeit for what negative feedback should be left. For every sane buyer it would already be obvious he got not what was ordered and not being deceived by looks of it.
Hopefully you never buy from me on ebay.
Yeah, maybe.  If they pay for shipping the counterfeit back and promptly send the genuine article (which is what they advertised), that is one thing.  But you will have to admit that there are sellers who make a business of selling counterfeit goods who behave exactly like this. They make nice with their emails and feature photos of genuine merchandise, but I wouldn't trust them to take out my rubbish.
Title: Re: The Bad Shopping Experience Thread
Post by: wiss on September 15, 2015, 08:17:45 pm
I replied that I can take the loss of 15 USD and I will leave my feedback as it is as a warning to others  >:D
Yeah, acting like a dick. Everyone can make a mistake, and this one seem to be. Willing to waste own money just to hurt someone. What matters is how seller deals with such situations. This is not even trying to deceive a custumer by selling a counterfeit for what negative feedback should be left. For every sane buyer it would already be obvious he got not what was ordered and not being deceived by looks of it.
Hopefully you never buy from me on ebay.
Yeah, maybe.  If they pay for shipping the counterfeit back and promptly send the genuine article (which is what they advertised), that is one thing.  But you will have to admit that there are sellers who make a business of selling counterfeit goods who behave exactly like this. They make nice with their emails and feature photos of genuine merchandise, but I wouldn't trust them to take out my rubbish.

If we follow local law, I have to pay return shipping, that will be 40 or 50 USD...
Assume that seller gives a full refund for everyone that complains, which will be 1 in 10? Seller still manages to rip off 9 out of 10 buyers and zero negative feedback.

Sure, it could be a mistake, yea right, what's the probability? Seller could be screwed by local staff packing the wrong stuff, that will be on seller then!

Had it been a private individual selling a used multimeter or GPIB-cables (been there!) I would bother to find out what went wrong! But not over labeled-as-new APLS switches for just a few dollars, I'm not interested in spending time on stuff like that, I give negative feedback, take the loss and move on!
I did spend 3 months figuring out that the German guy packed overweight for the 3 GPIB-cables I bought and I did not get the money back for that (package got returned to sender with a rather significant fee).
Title: Re: The Bad Shopping Experience Thread
Post by: wraper on September 15, 2015, 08:45:42 pm
If we follow local law, I have to pay return shipping, that will be 40 or 50 USD...
Assume that seller gives a full refund for everyone that complains, which will be 1 in 10? Seller still manages to rip off 9 out of 10 buyers and zero negative feedback.

Sure, it could be a mistake, yea right, what's the probability? Seller could be screwed by local staff packing the wrong stuff, that will be on seller then!

Had it been a private individual selling a used multimeter or GPIB-cables (been there!) I would bother to find out what went wrong! But not over labeled-as-new APLS switches for just a few dollars, I'm not interested in spending time on stuff like that, I give negative feedback, take the loss and move on!
I did spend 3 months figuring out that the German guy packed overweight for the 3 GPIB-cables I bought and I did not get the money back for that (package got returned to sender with a rather significant fee).
I guess seller wouldn't even ask to return them. You didn't even give him a chance. Also don't write nonsense about $ 40-50 for a such a small package, http://www.postnord.se/en/english/postage-and-prices/Pages/postage-rates-for-international-mail-outside-europe.aspx (http://www.postnord.se/en/english/postage-and-prices/Pages/postage-rates-for-international-mail-outside-europe.aspx)
I guess they'll fit under 100g -> SEK 30 = U$3.60
at worst < 250 g -> SEK 60
Quote
I'm not interested in spending time on stuff like that
Yet had a time to intentionally hurt a seller and posting in this tread (more time than send a message to seller) = acting like a douche.
Quote
Assume that seller gives a full refund for everyone that complains, which will be 1 in 10
That works only with counterfeit items which look like genuine stuff. Considering amount of switches he sold, it's very unlikely that he sent non alps switches to everyone and got away with it.
Title: Re: The Bad Shopping Experience Thread
Post by: wiss on September 15, 2015, 09:02:12 pm

I guess seller wouldn't even ask to return them. You didn't even give him a chance.

Possibly, but that would be several messages back and forth with a turnaround time of 24 h.

Quote
Also don't write nonsense about $ 40-50 for a such a small package, http://www.postnord.se/en/english/postage-and-prices/Pages/postage-rates-for-international-mail-outside-europe.aspx (http://www.postnord.se/en/english/postage-and-prices/Pages/postage-rates-for-international-mail-outside-europe.aspx)
I guess they'll fit under 100g -> SEK 30 = U$3.60
at worst < 250 g -> SEK 60

That was for how the seller of a broken dashcam wanted me to return it, more than 250 g and bulky and rek, for these you'd have to add bulky, 14 sek, and hope that they get there...

Quote
Quote
I'm not interested in spending time on stuff like that
Yet had a time to intentionally hurt a seller and posting in this tread (more time than send a message to seller) = acting like a douche.

One single message on ebay and done, posting here doesn't count! I do that anyway.

Quote
Quote
Assume that seller gives a full refund for everyone that complains, which will be 1 in 10
That works only with counterfeit items which look like genuine stuff. Considering amount of switches he sold, it's very unlikely that he sent non alps switches to everyone and got away with it.

Well, then the seller only get one (extra) bad review out of 6000 positive, won't matter that much...

I agree that I was not particularly nice to the seller!
Title: Re: The Bad Shopping Experience Thread
Post by: wraper on September 15, 2015, 09:27:12 pm
Possibly, but that would be several messages back and forth with a turnaround time of 24 h.
For example, today I've got a request opened that item didn't arrive and 4 weeks already passed. Checked the tracking and seems that it was lost once arrived to Germany. Sent the message if he wants refund or to resend the item. He said that wants it being reshipped so I resent it the same day. Two messages from him in total. Needless to say, If he left me a negative feedback saying "scammer - never shipped the item", it won't do anything good to anyone.
Title: Re: The Bad Shopping Experience Thread
Post by: wiss on September 16, 2015, 07:53:14 am
Possibly, but that would be several messages back and forth with a turnaround time of 24 h.
For example, today I've got a request opened that item didn't arrive and 4 weeks already passed. Checked the tracking and seems that it was lost once arrived to Germany. Sent the message if he wants refund or to resend the item. He said that wants it being reshipped so I resent it the same day. Two messages from him in total. Needless to say, If he left me a negative feedback saying "scammer - never shipped the item", it won't do anything good to anyone.

Never received item is quite different compared to getting an item that almost looks like the correct one, I did not do that when the solder-tips didn't arrive but accepted a full refund!
Title: Re: The Bad Shopping Experience Thread
Post by: wiss on September 16, 2015, 08:44:13 am
Now seller refunded me.

Quote
Good day Jonas,

Thanks for the message, we have cancelled order and refunded payment to you since you don't want us to resend correct goods, you may please check it, furthermore, we did not mean to send wrong items to customers, everyone made mistake sometimes, really sorry for every inconvenience caused, but thanks in advance for your kind understanding, we do hope we could be more helpful for you in the future. Thank you.

Legally this would still be attempted fraud, now I have to think about how to proceed... Did any one else in here buy from this guy?
Title: Re: The Bad Shopping Experience Thread
Post by: RogerRowland on September 16, 2015, 08:46:57 am
Sounds like he's bending over backwards to correct his mistake.

What's your problem with that?
Title: Re: The Bad Shopping Experience Thread
Post by: wiss on September 16, 2015, 09:40:38 am
He is bending over backwards for me since I complained and gave bad feedback, what about all those that did not complain?
Now I will not make a loss out of this transaction but in the big picture this would be similar to corruption.
Title: Re: The Bad Shopping Experience Thread
Post by: RogerRowland on September 16, 2015, 09:46:13 am
I think you need to let it go and move on. Just consider the facts:

You complained.

You got your money back.

So, he will now contact eBay and will ask for your negative feedback to be removed (yes, he can do this).

Then eBay will see that he has just 5 negatives out of 9000 feedbacks in the last 12 months, they will see that he has unilaterally refunded your money, and he has been polite and helpful throughout. They will agree with him that your negative feedback is unfair.

Life is short. The world is not perfect. You can't change that.

Move on .....
Title: Re: The Bad Shopping Experience Thread
Post by: wiss on September 16, 2015, 11:07:17 am
I think you need to let it go and move on. Just consider the facts:

You complained.

You got your money back.

So, he will now contact eBay and will ask for your negative feedback to be removed (yes, he can do this).

Then eBay will see that he has just 5 negatives out of 9000 feedbacks in the last 12 months, they will see that he has unilaterally refunded your money, and he has been polite and helpful throughout. They will agree with him that your negative feedback is unfair.

Life is short. The world is not perfect. You can't change that.

Move on .....

I moved on right away :)
I just note that it would be wrong of me to not do anything after the refund!
Title: Re: The Bad Shopping Experience Thread
Post by: unitedatoms on October 15, 2015, 08:52:30 pm
Meh. Who could have known that one needs to check what is actually in the bag.
I bought 1.3k resistors, and they were actually 1.2k. Too late, my power supply 15V rail is 800mV off.

This is seller with misadvertised parts. In case if it is honest mistake, I notified him/her.
http://www.aliexpress.com/item/100pcs-lot-Metal-film-resistor-1-3k-1301-1-1-8W/32369286480.html (http://www.aliexpress.com/item/100pcs-lot-Metal-film-resistor-1-3k-1301-1-1-8W/32369286480.html)
Title: Re: The Bad Shopping Experience Thread
Post by: unitedatoms on October 15, 2015, 10:41:41 pm
Meh. Who could have known that one needs to check what is actually in the bag.
I bought 1.3k resistors, and they were actually 1.2k. Too late, my power supply 15V rail is 800mV off.

This is seller with misadvertised parts. In case if it is honest mistake, I notified him/her.
http://www.aliexpress.com/item/100pcs-lot-Metal-film-resistor-1-3k-1301-1-1-8W/32369286480.html (http://www.aliexpress.com/item/100pcs-lot-Metal-film-resistor-1-3k-1301-1-1-8W/32369286480.html)

Technically they are within spec, plus or minus 130 oHms. Are they color coded for 1.2k?

Did you mean 13 Ohms ? They are color coded 1.2k with 1% tolerance. I did not look at code. I am so used to just picking from labeled bags.
Title: Re: The Bad Shopping Experience Thread
Post by: jitter on November 15, 2015, 03:15:42 pm
Time to leave a post here on Jonas Rijnders from JR Special Electronics, the go between for orders placed on the websites of Gratten.eu, Maynuo.eu, Siglent.eu and Scoob.net.
Mostly relevant for people ordering from the EU, but they might ship worldwide.

I recently placed an order on Maynuo.eu.
First I'll post the facts as objectively as I can, see what you think of it. In the next post I'll include the thoughts that went through my head and it'll be a lot more subjective.

1. I placed an order for two items from Maynuo on Maynuo.eu, an electronic DC load and the optional USB-interface; both items were "in stock", according to the website. The order was payed in advance by bank.
2. I received an autamated email confirmation for creating an account; no email confirmation for placing the order.
3. Logged into my account and looked at the order's status: "processing".
4. A week goes by without any change in the status, so I contact the seller by email and quickly get a response informing me that the unit is in stock but the interface wasn't. New interfaces had arrived and shipments to clients had been resumed. Mine was expected to be consigned a lot tracking number the next day. I politely thank him for the response.
5. The next day I indeed receive an email from DHL that a tracking number had been consigned including a link to track the shipment. I try the link and the number is unknown.
I also check the order status on my Maynuo account and it says "complete".
6. The next couple of days, the tracking number remains unlisted, so I contact DHL by phone. They explain that even though a tracking number was consigned (by JR Special Electronics), the parcel is not yet in their posession.
7. I contact the seller again explaining that the parcel was not handed over to DHL. Again I get a quick response, this time explaining that my order was picked up by their forwarder the day before and that that forwarder should have handed the parcel over to DHL. The seller assures me that he will sort it out straight away. I thank him and ask him to let me know when he knows more.
8. Since it is Friday evening, I decide to wait the weekend. It's now 9 days after placing the order.
9. On Monday, I receive a tracking consignment from TNT Express telling me that a parcel was handed over to them by JR Special Electronics. I check the link, and it works, a parcel is in the posession of TNT Express and I can track its movement.
10. The next day the parcel is delivered to me, 13 days after placing the order. The contents are what I ordered and seem to be in good condition. I never receive a reply on my last email.

Title: Re: The Bad Shopping Experience Thread
Post by: jitter on November 15, 2015, 04:22:52 pm
Now the more "adorned" subjective version.

1. I placed an order for two items from Maynuo on Maynuo.eu, an electronic DC load and the optional USB-interface; both items were "in stock", according to the website. The order was payed in advance by bank.
2. I received an autamated email confirmation for creating an account; no email confirmation for placing the order.
3. Logged into my account and looked at the order's status: "processing".


This already has me worried a bit. I'm used to getting several updates from webshops before the order is even sent, so this seems a bit strange.
In the meantime I do some research and what I find doesn't inspire confidence. Streetview in Google maps shows the company adress to be a house in a residential area. But at least the company is listed in the Chamber of Commerce registry (Dutch abbreviation: KvK).
In one of the threads here he  (username: Smoking) denies that his ties with the brands he sells are illegitimate (but he does not adress allegations regarding not keeping stock).
I also come across not too positive remarks about JR Electronics / Jonas Rijnders on this forum of which this thread (https://www.eevblog.com/forum/chat/korad-psu-where-to-buy/) seems the most negative.

4. A week goes by without any change in the status, so I contact the seller by email and quickly get a response informing me that the unit is in stock but the interface wasn't. New interfaces had arrived and shipments to clients had been resumed. Mine was expected to be consigned a lot tracking number the next day. I politely thank him for the response.

Hmm, both items were in stock when I ordered, according to the website. I'm seriously having doubts about the truthfulness of the excuses I'm being given. What immediately strikes me is that he specifically says: "consigned a tracking numer" rather than "sent".

5. The next day I indeed receive an email from DHL that a tracking number had been consigned including a link to track the shipment. I try the link and the number is unknown.
I also check the order status on my Maynuo account and it says "complete".

Hmm, they said the parcel would be shipped by TNT Express, not DHL. Suspicions that I will ever receive my order grow. I also PM a member here asking about his negative experience. I does look like I will receive my order... eventually.

6. The next couple of days, the tracking number remains unlisted, so I contact DHL by phone. They explain that even though a tracking number was consigned (by JR Special Electronics), the parcel is not yet in their posession.
7. I contact the seller again explaining that the parcel was not handed over to DHL. Again I get a quick response, this time explaining that my order was picked up by their forwarder the day before and that that forwarder should have handed the parcel over to DHL. The seller assures me that he will sort it out straight away. I thank him and ask him to let me know when he knows more.


Well, well... another excuse that I have a hard time believing, but I decide to wait nevertheless.

8. Since it is Friday evening, I decide to wait the weekend. It's now 9 days after placing the order.

During the weekend I ponder about several options available to me. Since the shipping adress is in the Netherlands (actually not even 15 km away!), I do have the benefit of laws protecting me that I wouldn't have had I ordered directly from China. Some more googling finds Jonas' Linked in profile. Ex-army communications officer, and one of the languages he seems to speak a bit is Chinese (well that language doesn't actually exist, so I presume he means Mandarin).

9. On Monday, I receive a tracking consignment from TNT Express telling me that a parcel was handed over to them by JR Special Electronics. I check the link, and it works, a parcel is in the posession of TNT Express and I can track its movement.

So, sent by TNT Express after all. The DHL tracking number must have been another tactic to stall...

10. The next day the parcel is delivered to me, 13 days after placing the order. The contents are what I ordered and seem to be in good condition. I  never receive a reply on my last email.


When unpacking the outer box, I find the inner (Maynuo) box was never opened after it left the factory, but the optional interface was inside nevertheless. So the excuse that the DC load was in stock but not the interface is debunked. Another thing: the factory calibration form shows that it was calibrated on the very same day as I placed the order, remarkable for a unit that was supposed to be in stock in the Netherlands that day...

Here's how I think JR Special Electronics really works: he (yep, a single guy) takes orders and your money and then places the orders with his suppliers in China, he does not keep stock, or very limited at best. The websites look pretty authentic, so I presume that he does this with permission of Atten/Gratten, Maynuo and Siglent.
The prices are the attractive part, they are pretty low. I could have ordered the same stuff from a webstore that does keep stock and receive it within three days, but that would have cost me almost € 120 extra (a whopping 20%!). How can he sell at these low prices? My guess: he is the go between for the brands he sells with permission. The discount he gets earns him a living.

I actually don't mind if I can get a discount like this and then wait a few weeks, as long as I know beforehand that this is going to happen. What I don't like is that he's not honest about it. It looks like the webshop has stock while actually, it doesn't. And also the extent to which he seems prepared to go to create smokescreens flabbergasted me a bit.
He must have been playing this, what I call "game" for a while, judging by some of the dates of the posts on this forum. So he's not actually doing anything illegal, but providing a real service to customers? I don't think so.

Would I order there again? Strangeley enough, now I know the game, yeah, but only if I can wait. This seems the best alternative to buying directly from China but without the associated risks and import duties to be payed afterwards.

So, now this is off my chest I would like to say that you can buy from JR Electronics as long as you are prepared to wait a while. You will also need to be able to take his replies with a grain of salt if you're going to communicate with him on shipping times etc. If you do need something quick, my advice would be not to use the webshop but call him directly asking him if he will consider getting payed after you have received your order. Maybe he can expedite things if gets the right incentive  ;). If he doesn't, walk away and buy at a (web)shop that you know will deliver quickly. Yes, you will probably pay (substantially) more.
Title: Re: The Bad Shopping Experience Thread
Post by: 0xdeadbeef on November 15, 2015, 05:27:36 pm
I must admit I also ordered an Maynuo some months ago (https://www.eevblog.com/forum/buysellwanted/maynuo-dc-load-m9812-%28300w%29-for-538-45-%28incl-vat%29-at-maynuo-eu/msg692756/#msg692756) without being aware that this is not an official site. Then again, I can't really complain as the M9812 arrived fast and for a good price (as they sold the M9812 for the same price as the M9811 until recently).
Taking into account the shipping time, I don't think the load was ordered from China after I ordered. But as this guy seems to have shops for severals Chinese brands, it seems likely that he offers more than he has in stock.

Anyway: as a side note since you mentioned the USB interface: by chance, I just uploaded all the files for a DYI USB isolated interface I built for my M9812 to a bitbucket repository (https://bitbucket.org/fade0ff/rs232-ttl-usb-isolator) and created a small project page (http://lemmini.de/RS232%20TTL%20Isolator/RS232%20TTL%20Isolator.html) as well.
Title: Re: The Bad Shopping Experience Thread
Post by: jitter on November 15, 2015, 06:55:57 pm
[Off-topic]
Looks good. In this (http://The interface supplied by Maynuo looks a little simpler, like the attachment to [url=https://www.eevblog.com/forum/testgear/maynuo-m9711-dc-electronic-load-any-good/msg763265/#msg763265) post there's another diy version that works with the Maynuo.

The "official" Maynuo M133 TTL to USB uses an AD ADUM1301 isolator in the TTL side and a Prolific PL-2303 USB to serial converter. Curiously the board also has a SO8 footprint on the bottom of the pcb which is left empty.
I tried the BK Precision software on the Maynuo. BKP supply the same driver but the BKP software refuses to work on the Maynuo saying something like "Wrong Model" or "Wrong device" in the lower left corner. Wonder if that has anything to do with the missing SO8 on the M133 or if it's the firmware inside the M9812 that is different from the BKP 8500.
Not a problem, though, as the software from Maynuo and BKP are only visually different, functionally they seem to be the same.
[/Off-topic]

Good to hear that your unit didn't take forever to arrive... to me 13 days is almost like forever for an item that was supposedly in stock.
Title: Re: The Bad Shopping Experience Thread
Post by: Muttley Snickers on December 31, 2015, 12:35:37 am
Masters and their slaves

I’m not one to generally bag a company in public on the grounds that in most circumstances no one really benefits particularly a firm that employs many young staff but in this instance my recent experience deserves sharing so that others don’t fall for the same trap.

Two years ago I purchased a 5.4 X 3.6 meter heavy duty tarpaulin from Supercheap Auto down here in Melbourne, the tarp was to be used as a boat cover which is located under a carport and not directly exposed to sunlight, the tarpaulin from Supercheap lasted 11 months and after a few successive hot days it started to go brittle and fall apart, I packed it up and pulled out the original purchase receipt and took it back to Supercheap. They were extremely helpful and offered me a full refund, I asked if I could simply grab another tarp as a replacement and the manager said that because of this products failure they would remove the item from sale until it was established with the manufacturer that the product is fit for purpose and would last for at least the warranty period which in this case was twelve months.

I had previously done my homework in relation to tarpaulins and been around to other suppliers such as Bunnings, Masters, Rays Outdoors and obviously Supercheap to inspect and compare their products and at the time the Supercheap tarp seemed like the most suitable so that was the one we went for. Anyway Supercheap gave me a full refund and I now needed to find another tarp so I called into a Masters store which for you overseas people is a large Home Depot style hardware store as is Bunnings and it was on the way back home anyway, I inspected their collection of tarps and found a super heavy duty industrial strength model that had a long 48 months warranty label on the front and on the rear the terms and conditions of the warranty which clearly stated that should the product fail within the 48 month warranty period then it was to be returned to the place of purchase for refund or replacement.

Satisfied with the particular tarpaulin and in particular with the offering of 48 months warranty I went ahead and purchased it and as I had never dealt with Masters before I did specifically ask the cashier at the time what their policy was should there be any problems and he replied that we should simply bring it back with the receipt.

So that was twelve months ago almost to the day and I noticed a few days ago a gaping hole in the tarpaulin where it had turned brittle and was starting to fall apart exactly as the Supercheap tarp had done a year before, like Groundhog Day I packed it up and pulled out the receipt and went on my merry way down to the Masters store where it was purchased, I get to the service desk and plonk the folded tarp now back in it’s original packaging down on the counter and handed over the receipt to the service manager and explained the history behind the tarpaulin expecting that it would be easily resolved one way or another, boy was I in for a surprise and after their initial ill informed, deceptive and misconstrued response they were about to get a lesson in common courtesy, good business practice and Australian Consumer Law.

The young lady behind the counter stated that the item was to be returned to the manufacturer who was based in Queensland and who's contact details were indicated on the rear of the label so I then pointed out that same label clearly declares that the product is to be returned to the place of purchase, she wanted to argue the point and then pulled the imaginary Masters 30 day warranty return policy card out of her arse and told me to contact the tarp company in Queensland, I asked where it shows on the purchase receipt or anywhere for that matter a 30 day warranty return policy so then she says it’s clearly displayed on the sign mounted on the wall behind the service counter, let's see I said so she leads me over to the sign in question and we both read it and nowhere on the sign does it declare anything about warranty returns or a bullshit made up 30 day waiver.

She now looks like an incompetent fool and starts waffling on about their companies strictly 30 day returns policy in a rather demeaning and insulting manner, It was a bit much to swallow and I wasn’t buying any of it, not good enough I’m afraid you will need to do better than that I expressed, she then explains that her area manager will sort it out so she gets on the phone to call for backup and after a few minutes she comes back to the counter where I am frustratingly waiting and again declares that they cannot help us and that we need to send the tarpaulin back to Queensland, I told her that it’s not going to happen and it would cost a fortune to sent it anywhere and by the way Supercheap Auto in a similar circumstance didn’t argue the point nor did they make up the rules on the fly and they happily resolved the situation in a courteous and professional manner.

Her wanker sidekicks now entered the conversation sticking their ill informed noses in where they didn’t belong so I promptly responded by putting them back in their place with a few stern words, rudely she then addressed another customer who was waiting behind me and perhaps she thought that I would take what she says as gospel and simply walk away, this wasn’t my style nor would it ever be so I politely interrupted her and said we are not done here yet by any means, I turned and apologised to the fellow behind and he was ok and appeared to be returning something else so was obviously interested to bear witness to the outcome of this debacle.

I then informed her that I had been running a successful business for over 25 years and am fully aware of both my obligations and rights under consumer law in addition to mentioning a few other choice mobs such as Consumer Affairs, Australian Competition and Consumer Commission and social media sites, I then asked to see her manager to take the matter further so she then gets back on the hot line to her conveniently inconspicuous area manager and after a few minutes of me listening into the conversation in which she relayed all the cards that I had played including social media their return policy suddenly and miraculously changed to one of a full refund with no questions asked, she was clearly pissed off and her nosy parker wank buddies behind the counter had quietly departed the scene looking like idiots and leaving her embarrassed and for dead in front of a small crowd that was now gathering.

Now with the money in hand I went to town on these morons declaring that I would never again in my lifetime return to their stores and that I would expose this unnecessary episode in both public media and a formal letter of complaint and disgust to their head office, furthermore that they themselves need to read and comprehend the consumer law act regardless of what the plonker upstairs tells them, whom by the way conveniently never showed his or her face.

I did not set out on the day to upset anybody nor did I expect to be insulted, disrespected and made a mug of, I treat people as I myself like to be treated, pleasant, patient and courteous at all times but these arseholes tried to put one over on me and were not only extremely rude but deceitful and incompetent from the get go, they will never see my money nor that of my friends an colleagues ever again, this I promise you.

After exiting Masters and only a few hundred meters up the road I stopped at Bunning’s to get another tarpaulin for the boat and don’t know what I was thinking by ever going to Masters, Bunning’s have always been a pretty good mob to deal with and we have never had an issue with returning a product, they even threw in a free fluoro work vest for both myself and the neighbour. 

Anyway people sorry for making this a three part trilogy, I was hoping for a short sweat stab into Masters chest but I do find it difficult at times to give the full picture in a few words.   

Big thumbs up to both Supercheap Auto and Bunning’s Warehouse…… :-+ :-+
Big thumbs down, face palm and bullshit to Masters Hardware…… :-- :palm: :bullshit:

And just to finish, if anybody has a spare nuke hanging around to drop on to Masters PM me for the coordinates, but if possible please avoid causing collateral damage to the other fine businesses which are in close proximity. 

Masters Warranty (they need to read this policy and those of the links below)
https://www.masters.com.au/diy-projects-ideas/support-help/returns-policy (https://www.masters.com.au/diy-projects-ideas/support-help/returns-policy)   

Consumer Affairs
https://www.consumer.vic.gov.au/businesses/fair-trading (https://www.consumer.vic.gov.au/businesses/fair-trading)

Australian Competition and Consumer Commission
https://www.accc.gov.au/ (https://www.accc.gov.au/)


 
Title: Re: The Bad Shopping Experience Thread
Post by: SeanB on December 31, 2015, 08:31:22 am
Go find a trucking company and ask if they have any damaged tarpaulins, often they get a corner ripped out. Might be free off the big pile in the one corner, and all you do is cut it to fit the boat, clean it ( it will be very dirty) and put in some eyelets. Should last another 2 decades by you.
Title: Re: The Bad Shopping Experience Thread
Post by: jitter on December 31, 2015, 05:32:43 pm
Masters and their slaves
Anyway people sorry for making this a three part trilogy, I was hoping for a short sweat stab into Masters chest but I do find it difficult at times to give the full picture in a few words.   

Don't worry, it was a good read!

Quote
Big thumbs up to both Supercheap Auto and Bunning’s Warehouse…… :-+ :-+
Big thumbs down, face palm and bullshit to Masters Hardware…… :-- :palm: :bullshit:
Masters Warranty (they need to read this policy and those of the links below)
https://www.masters.com.au/diy-projects-ideas/support-help/returns-policy (https://www.masters.com.au/diy-projects-ideas/support-help/returns-policy)   

That reminds me of a remark about Aldi-personnel that we make at work. We jokingly say that people that work for Aldi are selected for being very unfriendly.
In that respect, competitor Lidl seems to do a lot better. Now that Lidl (http://www.news.com.au/finance/business/retail/could-this-be-the-aldi-killer-german-discoun
t-chain-lidl-prepares-to-open-in-australia/news-story/36ff46c01b6ab4d75ba240002f325eca) is coming to Australia, it would be interesting to see if the same difference is to be found there too.  ;)
Title: Re: The Bad Shopping Experience Thread
Post by: MotorMagic on June 08, 2016, 07:35:35 am
I  can offer some insight into the other side of the equation in terms of Aliexpress, as I've helped some businesses sell products there. You have to keep in mind most electronics shops are racing to the bottom. There are a few problems with Aliexpress as I see it:

1. It's pay to play. You essentially have to pay for visibility in their search, and nobody I've ever talked to made more money than what they paid Aliexpress. Most manufacturers or big suppliers quit because it's not worth their time, and they end up putting more money in than what they get out

2.  Aliexpress customers are generally extremely price sensitive, so most sellers only can sell products by breaking some rules.

Example: A 4 dollar item with free shipping (China e-packet) will never ship with a real tracking number.  You're required to submit a tracking number for Aliexpress orders, according to the rules. However, it costs more money for a tracking number than the item is worth

Are you going to buy the 4.30 item from a seller who secretly uses fake numbers, or the same exact item for 7.00 from another shop who follows the rules and only gets a few sales?

The tracking number costs twice as much as postage.

Here is a case study:
Item cost:  3 dollars
Shipping cost: 1 dollar
Tracking number: 2 dollars
Aliexpress fee: 15%
Wages, taxes, expenses: Haha

That means to make any profit you have to sell in the 7 dollar ballpark, while other sellers can sell the same thing in the 4 dollar range. The people who don't use tracking will sell hundreds of units, and you will sell a handful at best. Most people don't know, or don't care that the other seller is breaking the rules. They just know that some shops have more customers and that their price is far less.   Sellers also can't tell you they won't ship with a tracking number, because that is admitting to breaking the rules.

3. It usually takes 60 days to get paid. I always sent with tracking. Still, almost nobody confirms their order once they receive the goods. The result is that you need to wait until it times out, and then an additional month for Aliexpress to pay you. You need to finance all orders for 60 days while operating on razor thin margins. Which might work if you have a lot of customers (and free cash), but this is a website that has many sellers and relatively few buyers. Bigger sellers with a lot of cash will invest in other platforms like Amazon, where they will make better returns. The result is many sellers on Aliexpress are part time traders who I can only assume, make almost no money.

4. Because everyone is fighting to the bottom of the price barrel, the biggest sellers are only making a couple cents per order. That means if 1 person asks for a refund, there goes your profit for several hundred orders and the time it took to fulfill them. This is the cost of high volume low margin trading. Except, few sellers even get high volume on Aliexpress, and there is a lot of risk when dealing with international logistics. Retailers can take a product back and not generally be Ok, because they can have a huge margin on certain products. But, if you want to add the cost of providing no hassle refunds into your pricing structure, the customers will go to the seller who doesn't, and some of them will wonder why that seller has a death grip on the refund button.

In short, Aliexpress is a system that favors the cheap, and that is partially driven by people looking for the "buy from China" experience, who expect impossible prices with the same service they get shopping at home. In other words, let's all share a little blame cake. Bon Apetite!

I would actually say the biggest problem is actually sellers who list bogus specifications or outright lie about the products. It screws the honest seller in the long run. People are always looking for the too good to be true sale which offers an impossible amount of bank for the buck, so if you're actually honest about your sale you look non-competitive to most buyers.
Title: Re: The Bad Shopping Experience Thread
Post by: Kjelt on June 08, 2016, 12:10:24 pm
Quote
Because everyone is fighting to the bottom of the price barrel, the biggest sellers are only making a couple cents per order.
Welcome to the race to the bottom. European and probably also american companies have been put out of business ten years ago due to chinese import products and prices.
They could just not compete because our workers needed a normal wage to get a normal living.
At that moment in time a chinese worker was 30 to 50 times cheaper per hour than an european worker.
China got a lot of money, there were many people getting enormously rich but also a lot of people did not profit.
Nowadays the cost for labour starts to get in the same amount as the european and if I am not mistaken the chinese worker also starts to look for better wages and leaves a company that does not pay enough. So in the end it are waves across the globe where the money is going and they shift as time goes by.
I am afraid that in a few years China will not profit in the same amounts as they were used to and guess what the same you saw in Europe and America.
The latter shifted their external economy to an internal economy (pumping money around in the same country) and export is low, import is unfortunately high.
As far as I can tell if you sell a decent product for a decent price there will always be customers that want it, but the change the chinese producers really have to make is towards quality of hardware and software and certify this quality to be able to increase the selling price and margin.
If you can't do that and keep on selling the low price hardware against minimum margins you keep on going down that race to the bottom.
Title: Re: The Bad Shopping Experience Thread
Post by: madires on June 08, 2016, 12:47:37 pm
I  can offer some insight into the other side of the equation in terms of Aliexpress, as I've helped some businesses sell products there. You have to keep in mind most electronics shops are racing to the bottom. There are a few problems with Aliexpress as I see it:

Thanks for the great insight! It was clear to me that the sellers don't make much money, but I didn't know it's just cents. Is that also the reason for 5W LED lamps sold as 10W? Sorry, if I'm making fun of it and calling it the Chinese Watts or Amperes. Usually a factor of 2 up to 3 works fine, e.g. if the seller claims the PSU is 1A at 5V a measurement shows 0.5A. The same goes for most products. Recently I bought a 7W LED lamp from a German seller in Amazon's marketplace and the lamp draws just 4.3W.
Title: Re: The Bad Shopping Experience Thread
Post by: Kjelt on June 08, 2016, 02:04:40 pm
Perhaps it is wiser to ask how many lumens the led will produce instead of Watts unless you are not interested in the amount of light  :)
Title: Re: The Bad Shopping Experience Thread
Post by: edavid on June 08, 2016, 03:03:01 pm
Example: A 4 dollar item with free shipping (China e-packet) will never ship with a real tracking number.  You're required to submit a tracking number for Aliexpress orders, according to the rules. However, it costs more money for a tracking number than the item is worth

This doesn't jibe with my experience.  On AliExpress, ePacket is almost always optional.  I have never had a case where I was promised ePacket and didn't get it (that has happened a few times on eBay though).

If AliExpress requires an international tracking number, why do they even allow sellers to offer China Post airmail, which only has in-China tracking?

And whenever I've checked a China Post tracking number from an AliExpress seller, it's been real.

P.S. I've had that same problem with "China watts".  I bought "3W" and "5W" LED bulbs from one seller, and they turned out to be identical ~1W bulbs.  They didn't even have power supplies, just capacitor droppers.
Title: Re: The Bad Shopping Experience Thread
Post by: jitter on June 08, 2016, 04:48:54 pm
They didn't even have power supplies, just capacitor droppers.

Then it may come as a surprise to you that recently I tore down a Philips GU10 LED spotlight that has a capacitive dropper as well.
I have posted (http://gathering.tweakers.net/forum/list_message/46849333#46849333) about this on a Dutch forum and was planning to do that on this forum too. As it's off topic for this thread, I'll post a link here when it's finished

Edit:
Finished: link to the topic (https://www.eevblog.com/forum/projects/2mtd-a-capacitive-dropper-inside-a-philips-led-spotlight!/msg957849/#msg957849).
Title: Re: The Bad Shopping Experience Thread
Post by: madires on June 08, 2016, 04:54:50 pm
Perhaps it is wiser to ask how many lumens the led will produce instead of Watts unless you are not interested in the amount of light  :)

It's even better to ask for both, since it allows you to calculate the efficiency. Anyway, I would end up with Chinese Watts and Chinese lumens  :)
Title: Re: The Bad Shopping Experience Thread
Post by: madires on June 08, 2016, 05:13:19 pm
P.S. I've had that same problem with "China watts".  I bought "3W" and "5W" LED bulbs from one seller, and they turned out to be identical ~1W bulbs.  They didn't even have power supplies, just capacitor droppers.

If something is really cheap I always expect Chinese Watts, but selling 1W bulbs as 3W and 5W is nasty (assuming the 5W bulbs are more expensive than the 3W). A capacitor dropper isn't bad, might even last longer than other solutions. Anyone with experience in life times of the different power supply solutions?
Title: Re: The Bad Shopping Experience Thread
Post by: Kjelt on June 08, 2016, 05:16:17 pm
Then it may come as a surprise to you that recently I tore down a Philips GU10 LED spotlight that has a capacitive dropper as well.
I think all GU10 leds have capacitive powersupply else there is no room. Beside for low wattages a capacitive powersupply is not that bad, they can last a very long time if the used capacitors are good.
Title: Re: The Bad Shopping Experience Thread
Post by: jitter on June 08, 2016, 05:32:08 pm
Then it may come as a surprise to you that recently I tore down a Philips GU10 LED spotlight that has a capacitive dropper as well.
I think all GU10 leds have capacitive powersupply else there is no room. Beside for low wattages a capacitive powersupply is not that bad, they can last a very long time if the used capacitors are good.

When the outside has exposed aluminium (somehting of the past, by now), the driver will most likely be of the galvanic isolated type (read: SMPS). You can even find them in no-name stuff (http://kuzyatech.com/no-name-gu10-led-lamp-teardown)...
Title: Re: The Bad Shopping Experience Thread
Post by: Kjelt on June 08, 2016, 05:52:36 pm
When the outside has exposed aluminium (somehting of the past, by now), the driver will most likely be of the galvanic isolated type (read: SMPS). You can even find them in no-name stuff (http://kuzyatech.com/no-name-gu10-led-lamp-teardown)...
Sorry but that example looks like crap, those solderings are amateur (children made this?)
And I wonder if those isolation distances are within the tolerance or this is one other of these dangerous examples of live threatening electronics.
Anyway to answer your question if prices go down and consumers don't want to pay decent prices the design in BOM cost also has to come down or nothing will be sold.
Title: Re: The Bad Shopping Experience Thread
Post by: jitter on June 08, 2016, 06:04:13 pm
When the outside has exposed aluminium (somehting of the past, by now), the driver will most likely be of the galvanic isolated type (read: SMPS). You can even find them in no-name stuff (http://kuzyatech.com/no-name-gu10-led-lamp-teardown)...
Sorry but that example looks like crap, those solderings are amateur (children made this?)
And I wonder if those isolation distances are within the tolerance or this is one other of these dangerous examples of live threatening electronics.
Anyway to answer your question if prices go down and consumers don't want to pay decent prices the design in BOM cost also has to come down or nothing will be sold.

Agreed, that's not the best example there is.
Big Clive does a teardown of an Osram here:

https://www.youtube.com/watch?v=lKU7DR297Po (https://www.youtube.com/watch?v=lKU7DR297Po)
Title: Re: The Bad Shopping Experience Thread
Post by: Kjelt on June 08, 2016, 07:04:51 pm
Ok well I wonder if they fit in all the GU10 fixtures out there, I had the early GU10 lamps from Philips and they did not fit in my fixture  :palm:
The new ones do. Anyway, it is all a matter of price and profit, since the chinese and Ikea are flooding the market with cheaper bulbs , the western companies can't stay behind.
Title: Re: The Bad Shopping Experience Thread
Post by: jitter on June 08, 2016, 07:55:11 pm
Most of the stuff is now the same size as the halogens were. Improvements in efficiency have made the use of thermally conductive plastics viable, so drivers isolated from the mains are no longer a necessity.
Since a couple of years single chip solutions are available, ICs that are powered off the mains directly and driving the LEDs without the help of any external components. High flicker is, of course, a trade off of this kind of technology.

https://www.youtube.com/watch?v=miEC_l7iV40&list=PLv9WfM3NgK2xFHrD9BJ4-4CEbRpbe6DFP&index=20 (https://www.youtube.com/watch?v=miEC_l7iV40&list=PLv9WfM3NgK2xFHrD9BJ4-4CEbRpbe6DFP&index=20)

Edit: sorry for going off topic. If you'd like we could continue in my 2mTD (https://www.eevblog.com/forum/projects/2mtd-a-capacitive-dropper-inside-a-philips-led-spotlight!/) (2 minute teardown) of that Philips LED lamp.
Title: Re: The Bad Shopping Experience Thread
Post by: MotorMagic on June 09, 2016, 03:41:04 pm
I  can offer some insight into the other side of the equation in terms of Aliexpress, as I've helped some businesses sell products there. You have to keep in mind most electronics shops are racing to the bottom. There are a few problems with Aliexpress as I see it:

Thanks for the great insight! It was clear to me that the sellers don't make much money, but I didn't know it's just cents. Is that also the reason for 5W LED lamps sold as 10W? Sorry, if I'm making fun of it and calling it the Chinese Watts or Amperes. Usually a factor of 2 up to 3 works fine, e.g. if the seller claims the PSU is 1A at 5V a measurement shows 0.5A. The same goes for most products. Recently I bought a 7W LED lamp from a German seller in Amazon's marketplace and the lamp draws just 4.3W.

Many factories will ask OEMs if they want to write fake information on the product to make it more attractive. It's seen as a feature, and so many people do it that a certain percentage of buyers assume that EVERYONE does it. 

Shoppers for the most part seem to fall into two camps:
Camp 1 - those who assume specifications are genuine.
Camp 2 - Those who assume everyone inflates their numbers, and so look for products spec'd a bit higher than what they need.

Camp 1 will choose the product with the higher specs every time within their price range, so long as it's not ridiculously astronomical (200000mAh wallet sized power bank for example). Camp 2 will often choose those with higher specs also, because not only are "10w" lights listed at just above the price of a 5w light more exciting to click on and browse, but a better choice if you choose not to trust anybody. After all, you could get a 1w bulb if you shop for 5w.

Let's also mention that camp 1 has been giving those dishonest shops more business and making them appear more reputable and visible as a result as well. Some would assume buyers will know when you're being genuine or not, but that's not usually the case.

I wish people would start leaving negative reviews on shops who use clearly fake specifications. Until shops are punished for listing fake specs, few people will volunteer to do more work verifying the actual product information from the source, and make less money while competitors also are listing the same product with better specs. 

That's just my opinion/experience anyway.
Title: Re: The Bad Shopping Experience Thread
Post by: FrankBuss on December 16, 2016, 01:34:15 pm
I bought some of these USB to RS232 adapters:

http://cgi.ebay.de/161886451086 (http://cgi.ebay.de/161886451086)

The adapter was recognized by Windows 10 as a Prolific PL2303 adapter, but with error code 10. So probably a counterfeit chip, as described here (http://www.totalcardiagnostics.com/support/Knowledgebase/Article/View/92/0/prolific-usb-to-serial-fix-official-solution-to-code-10-error). But I could install the old driver from the CD which was delivered with the adapter and it worked.

At least this is what I was thinking, because I did the usual test, shorting pin 2 and 3 of the DB9 connector and check in a terminal program if it echos. But it didn't work with my benchtop multimeter. Measuring it with the scope it turns out that the output voltage is 5 V TTL :o Did I miss something in the ebay description? It says "RS-232" and has the standard DB9 connector. Why does it use TTL levels? I told this all the seller, and got an eMail that I can send it back and get the money back, but the auction is still online and no notes added, that the chip is crap and the voltage level is TTL instead of the standard RS232. Doesn't make sense, because other people will complain, too  :-// Do they hope that not too many people complain for this price and they want to clear the stock from it?
Title: Re: The Bad Shopping Experience Thread
Post by: dunkemhigh on December 16, 2016, 01:51:07 pm
Quote
Do they hope that not too many people complain for this price and they want to clear the stock from it?

More likely they know that most people will look at the cost of sending it back and just write it off as a bad experience - are you going to pay shipping to get your 5 euro refund? They'll say they'll refund when they've received it (back at their China factory). I'm sure you'll think it's a) worthwhile and b) will actually get there :)

So, not expecting return customers, what do they have to lose? It is all gain, and once they have enough negative feedback they'll close the account and start again with something else.
Title: Re: The Bad Shopping Experience Thread
Post by: FrankBuss on December 16, 2016, 04:29:06 pm
I bought 3 of it, otherwise I would have just tossed it, but it was all automated in eBay: A click to a link in the eMail, then print a label, stick it on the packet, and I just delivered it at the post office and they scanned the bar code, no payment required, all payed by the seller. The seller was from Germany, but I guess they are just forwarding the things from China. So at least a bad experience with a somewhat happy end for me :)

But now I have to find a good adapter. I don't understand why they fake such chips. It's not rocket science to build a decent and cheap original adapter. Starting with Windows 10 you don't even need to write your own driver, it just needs some special bits set in the USB descriptor so that it is detected as a generic virtual COM port. And the mechanical design was good and looked nice. They could even spend the one dollar to buy something like a CP2102 chip. If the adapter costs two dollars more, but is good quality, they could print their name on it, get a good reputation and more people would buy it.
Title: Re: The Bad Shopping Experience Thread
Post by: dunkemhigh on December 16, 2016, 04:35:50 pm
Quote
delivered it at the post office and they scanned the bar code, no payment required

OK, that's a bit different to many vendors demands and my suggested scenario doesn't apply. Your assumption that many won't bother is probably the reason, then :)
Title: Re: The Bad Shopping Experience Thread
Post by: Kjelt on December 18, 2016, 09:16:33 am
It says "RS-232" and has the standard DB9 connector. Why does it use TTL levels?

I have a bunch of IT colleagues that would not know the difference and make the same mistake, the blame are a lot of microcontroller proto boards that do not follow the rules and have a db9 connector without max232 or other interface chip to make it real rs232 levels.

I guess that the term RS232 is watered down to "serial port communications" without level specification, just as no one uses the different rs232 a/b/c specifiers anymore.
at least the decent interface manufacturers stiil make a difference and their ttl adapters end in wires or a header not a db9 conn. There is still hope.


Title: Re: The Bad Shopping Experience Thread
Post by: FrankBuss on December 24, 2016, 07:57:18 pm
Got another one, pricey, but I can highly recommend this:

http://cgi.ebay.de/322260436067 (http://cgi.ebay.de/322260436067)

No problem with Windows 10, gets detected automatically, no manual driver installation required, +/-9 V levels and even 3 LEDs showing power, send and receive.
Title: Re: The Bad Shopping Experience Thread
Post by: ZomBiE80 on March 03, 2017, 01:22:56 pm
I've had bad taste in my mouth from Ebay in general. For example: I'm looking an used scope, but people are asking insane prices for these OLD tools. Nothing antique value about those.
Title: Re: The Bad Shopping Experience Thread
Post by: wraper on March 03, 2017, 01:35:06 pm
I bought some of these USB to RS232 adapters:

http://cgi.ebay.de/161886451086 (http://cgi.ebay.de/161886451086)

The adapter was recognized by Windows 10 as a Prolific PL2303 adapter, but with error code 10. So probably a counterfeit chip, as described here (http://www.totalcardiagnostics.com/support/Knowledgebase/Article/View/92/0/prolific-usb-to-serial-fix-official-solution-to-code-10-error). But I could install the old driver from the CD which was delivered with the adapter and it worked.
Likely fake, however Prolific just dropped support for older devices in their drivers. So they might be made with discontinued chips as well.
Title: Re: The Bad Shopping Experience Thread
Post by: dunkemhigh on March 03, 2017, 03:50:56 pm
Quote
asking insane prices for these OLD tools

Just being old doesn't make something worthless. Does it do the job it's intended to do? Is it cheaper than buying a more recent tool? Can't fault the price, really.

What do you call 'insane' anyway? Can you give an example (don't need a link, just tell us what it is and what it was priced at)?

Title: Re: The Bad Shopping Experience Thread
Post by: ZomBiE80 on March 03, 2017, 04:07:18 pm
People are asking new scope prices or even more. Those boneheads seem to think that 2 channel 20MHz scope and 20+ years old is worth hundreds, few years ago i got those free. My old scope was destroyed by fire as with my other equipment and now i just want to get "back in business", which is impossible with those asking prices.
Title: Re: The Bad Shopping Experience Thread
Post by: dunkemhigh on March 03, 2017, 04:16:50 pm
Either they don't sell and the price will come down (or not - see comment below) or they do sell and the price is hardly insane.

You say you have a problem getting back into the game because of the price. But consider the sellers: if they are selling their scope to upgrade, it's going to cost them more to replace it, so there's a point below which it just isn''t worth their while to sell. I have that problem myself - an old 'name' scope which is perfectly capable and still working as well as it ever did, but to replace it I'd need to sell it at a price that you would probably class as insane, so I'm not even considering it.

Even where a price is such that buying new is cheaper, that's probably a silly price but you can't really berate someone for not giving kit away to you.
Title: Re: The Bad Shopping Experience Thread
Post by: Satbeginner on April 01, 2017, 06:14:57 pm
I bought an 2465B Tektronix scope from eBay seller fga2014 , based in Italy.

Although I specifically asked if parts were removed, I received the scope with the A5 controller missing..........

Filed for a refund, but eBay policies are not really buyer friendly lately, so I do not get my hopes up.
Title: Re: The Bad Shopping Experience Thread
Post by: Jamebonds1 on April 01, 2017, 09:38:49 pm
I had bad experienced with amico part from amazon.com.  My transistor always blow up until I switched to IXYS or International Rectifier.  It is a bit expensive than amico but better. 
Title: Re: The Bad Shopping Experience Thread
Post by: Rbastler on April 02, 2017, 09:16:47 am
I bought an 2465B Tektronix scope from eBay seller fga2014 , based in Italy.

Although I specifically asked if parts were removed, I received the scope with the A5 controller missing..........

Filed for a refund, but eBay policies are not really buyer friendly lately, so I do not get my hopes up.

If you paid via Paypal you should get your money back very easy. The seller lied to you, so there shoudn't be a problem...
Title: Re: The Bad Shopping Experience Thread
Post by: Neganur on April 02, 2017, 10:31:41 am
If you paid via Paypal you should get your money back very easy. The seller lied to you, so there shoudn't be a problem...

Won't the seller just claim that the unit was complete and that the buyer removed the  assembly...?
Obviously, the buyer had to open it in order to assess the situation and I think it is also clear that the seller is ready to say anything.

Which makes me wonder, what did the seller say when you complained about the incomplete instrument?
Title: Re: The Bad Shopping Experience Thread
Post by: Photon939 on June 07, 2017, 03:15:47 pm
If you paid via Paypal you should get your money back very easy. The seller lied to you, so there shoudn't be a problem...

Won't the seller just claim that the unit was complete and that the buyer removed the  assembly...?
Obviously, the buyer had to open it in order to assess the situation and I think it is also clear that the seller is ready to say anything.

Which makes me wonder, what did the seller say when you complained about the incomplete instrument?

Ebay and Paypal almost always side with the buyer, if the buyer kicks up enough stink they get their money back 99% of the time. Ebay is a much worse place for sellers than it is for buyers
Title: Re: The Bad Shopping Experience Thread
Post by: bozidarms on February 04, 2018, 02:08:22 pm
!!!!!!!!E-BAY false seller - fraud!!!!!!!!

Attention - seller with this Name, IBAN and BIC is false:

Empfänger
ALCARAZ CARDONA GALO

IBAN: IT17T0760105138221016821034
SWIFT: BPPIITRRXXX

Hi use different seller(e-bay) names! >:(
Title: Re: The Bad Shopping Experience Thread
Post by: GerryBags on April 21, 2018, 02:07:51 pm
I won an auction for a Tek P6137 probe, at a really low price, about £20 with postage. Three hours after the auction ends I get a message saying he'll have to refund me because he just realised the tip is broken. I said oh, no you don't, I'll have the probe anyway and I'll fix the tip.  :rant:

So I get the probe, what do you know? No broken tip, because... no tip. The little fuxtik just removed the tip and sent the probe. I thought he'd at least take a pair of pliers to the tip to back up his tale, but that tip will probably turn up for sale fairly soon. I won't be buy anything ever again from Rakman1UK on Ebay, so I'll have to get one from somewhere else. The Tek UK site lists the part no. but doesn't seem to stock them.

Any ideas, on the Ebay thing or getting a new tip? Any tip tips?
Title: Re: The Bad Shopping Experience Thread
Post by: rsjsouza on May 02, 2018, 12:02:45 pm
Did the auction show photographs of the product? If so, you would have the upper hand in any conversations between you, eBay and the seller.

When I buy something on eBay I tend to save the original listing page to a PDF file just to avoid any issues if the seller tries to change the item conditions, terms and photos. Nowadays eBay saves a copy for you, but I still don't trust them 100%.
Title: Re: The Bad Shopping Experience Thread
Post by: jancumps on May 02, 2018, 12:10:44 pm
Did the auction show photographs of the product? If so, you would have the upper hand in any conversations between you, eBay and the seller.

When I buy something on eBay I tend to save the original listing page to a PDF file just to avoid any issues if the seller tries to change the item conditions, terms and photos. Nowadays eBay saves a copy for you, but I still don't trust them 100%.

yes: https://www.ebay.co.uk/itm/Tektronix-P6137-Oscilloscope-Probe/152979784643?hash=item239e4e43c3:g:BqEAAOSwFHNazj3g (https://www.ebay.co.uk/itm/Tektronix-P6137-Oscilloscope-Probe/152979784643?hash=item239e4e43c3:g:BqEAAOSwFHNazj3g)
Title: Re: The Bad Shopping Experience Thread
Post by: GerryBags on May 02, 2018, 12:16:58 pm
I don't actually see the probe tip in the picture, but the listing was for "used" not "useless".  :(
Title: Re: The Bad Shopping Experience Thread
Post by: rsjsouza on May 02, 2018, 01:08:07 pm
I am not exactly sure what you call "tip", but in the photograph I don't see a metallic tip on the probe - perhaps a JPG artifact?

If not, the seller did not seem to have removed it after the sale and therefore his message makes sense.
Title: Re: The Bad Shopping Experience Thread
Post by: dunkemhigh on May 02, 2018, 01:38:04 pm
The photo does show the tip missing, so I doubt if you have a leg to stand on. But if I'd  been buying that I would have completely missed that there wasn't a tip too.
Title: Re: The Bad Shopping Experience Thread
Post by: GerryBags on May 02, 2018, 01:49:39 pm
I am going to wear it, as I really should have been more careful scrutinizing the pics, I DID get a bargain, however you look at it, and I've found a brand new probe tip in UK stock. The rest of the probe is in great condition so for less than £60 I will have ended up with a good probe. I won't be buying anything else from the dude, though.

Thanks for the responses and perspective, guys!  :-+
Title: Re: The Bad Shopping Experience Thread
Post by: Acecool on May 03, 2018, 04:08:56 am
I purchased 2 monitor mounts from Suptek through Amazon...

They were both purchased on a Prime account, and NEW... but I received 2 used items... They were thrown in the box, and one was missing parts... They didn't have user manuals...

The C Clamp desk mounted version ( which I kept but am still fighting with them ) someone screwed the pole into the base and stripped the threads so it's locked in, but it isn't even flush... Additionally, the pole is bent...

Absolutely disgusting - it also whines when I move it - but I need it for my broken neck / back / severe nerve damage issue so I can move the main 4k monitor ( other 3 to 5 are stationary around it until I get more mounts ) so I can lean in my chair and have the monitor come to me..

Overall the unit isn't bad aside from the wining when I move it at times - and the missing cable management for the lower portion - and the upper cable management can only hold a single speaker wire - no room for others and the plastic thing will pop out if thicker or heavier wire is in it....  It is adjustable gas spring / piston or whatever and can hold a heavy weight - my monitor is 28" but I've seen people using these for TVs..


The wall mounted one I bought I returned....


If I can get the pole out, I am going to see about buying a TALL one, then buying another desk mounted one then simply add it to the top of the pole and add a 3d printed bracket to go from the pole to a stud or something... or I'll simply buy a wire thing so the pole won't move... Or I'll just 3D print pucks and fill the pole... that would strengthen them - when I get a 3d printer anyways...

Title: Re: The Bad Shopping Experience Thread
Post by: Jamebonds1 on June 12, 2018, 01:13:21 am
This is not about me but my brother has accident bought a counterfeiter charger for laptop.  Because of this, it break jack port.  So I had to replaced it.  Really hard.  Always buying ASUS charger. 
Title: Re: The Bad Shopping Experience Thread
Post by: TRN on June 16, 2018, 11:14:54 am
Here is my experience with a Chinese online retailer;

Never buy anything from Light In The Box!

LITB is a Chinese company, and my experience with Chinese online retailers is that 1) their sites are confusing and misleading, 2) they never admit if they make a mistake and 3) customer support is a fiction and does not exist.

On 10 May I bought 2 cameras at LITB and they charged the following amounts 2 each cameras: EUR 353.20 Shipping & insurance: EUR 47.86 Import Duties and taxes: EUR 20.10 Total: EUR 421.16 The cameras were delivered by PostNL on 15 May with as sender name LITB Europe in Zwolle. PostNL normally charges EUR 24.50 for a package of that size and weight, incl. Insurance, so when I asked customer service why they had charged EUR 47.86 for the shipment, and on top of that another EUR 20.10 for import duties and taxes, they first gave me all kind of evasive excuses. Then they said the package was sent from Poland, (even though PostNL had confirmed to me that the package was sent from the Netherlands). In addition, LITB said that the EUR 20.10 was VAT, which is impossible because it is equivalent to 20.10 * 100 / 353.20 = 5.69% of the purchase price. While VAT in the Netherlands is 21% and in Poland it is 23%.
To make a long story short, it is now 16 June, and after 30+ ticket messages with their so called customer support, and supervisors, who first of all never read what you have written, and simply ignore your questions / comments, and Second, do not try to solve the problem, but try to make it clear in all kind of ways, that LITB has not made a mistake, but that you as a customer simply do not understand the bill correctly.

So I still have not recovered the incorrectly charged amount.

My advice is to buy nothing LIGHTINTHEBOX because if something goes wrong with the purchase, you can shake it, and you need to hire a lawyer to achieve your right!
Title: Re: The Bad Shopping Experience Thread
Post by: Kjelt on June 16, 2018, 10:24:16 pm
Sometimes these companies sent complete containers with inventory to Europe and ship it locally to customers. They do pay vat when the container enters Europe, only exception I heard of is if it is sent from HongKong to Great Brittain, not sure if that is correct though. From GB to any other EU country is then 0 vat.
Title: Re: The Bad Shopping Experience Thread
Post by: TRN on June 18, 2018, 01:30:14 pm
Yes that is correct,

Light In The Box has local warehouses in Europe, but they don't tell you where these are, and it is impossible to find any information about the whereabouts on the internet.
The point is that even if they ship goods container-wise to Europe, they will have to pay VAT; and VAT for electronic goods is 23% in Poland, and 21% in the Netherlands and Belgium.
So the EUR 20.10 they charged me as "import duties and taxes", and later claimed that this was VAT cannot be correct, because it represents only 5.69% of the purchase price.
Furthermore they claimed that the package was shipped from Poland, although the package label was from PostNL, and a return address in the Netherlands.
Title: Re: The Bad Shopping Experience Thread
Post by: Kjelt on June 18, 2018, 01:37:21 pm
The point is that even if they ship goods container-wise to Europe, they will have to pay VAT; and VAT for electronic goods is 23% in Poland, and 21% in the Netherlands and Belgium. So the EUR 20.10 they charged me as "import duties and taxes", and later claimed that this was VAT cannot be correct, because it represents only 5.69% of the purchase price.
So actually you are complaining that they made you pay too little tax ?  :-//
It is weird yes, that they pay less tax can be because they deduct the shipping costs, storage costs, administrative costs and net profit before paying import duties. So say they put $100 on their camera for import and they have to pay $30 tax and duties, if they sell the camera from the Netherlands for €353 they should put 21% on top of it. So yeah something fishy is going on but it looks like you profit from it ?
Title: Re: The Bad Shopping Experience Thread
Post by: ez24 on June 18, 2018, 07:53:54 pm
Funny as I think about experiencing bad shopping, I see this thread.  My bad experience is driving to my local Costco which is about 5 miles away.  The roads are in such poor condition that they make me drive slowly and I am afraid of getting into road rage because I slow for the pot holes.  I am amazed how fast people drive through pot holes.  I live in San Diego and fear for my life because of the roads.
Title: Re: The Bad Shopping Experience Thread
Post by: Kjelt on June 18, 2018, 08:21:58 pm
Easy solution, if a civilian here gets damage to its car due to a bad road, the city pays the damage.
We have excellent roads  :)
Title: Re: The Bad Shopping Experience Thread
Post by: jotrinelectronics on August 13, 2018, 06:20:38 am
i buy electronic parts by steady distributor
Title: Re: The Bad Shopping Experience Thread
Post by: MrMobodies on December 15, 2018, 03:28:39 am
In 2014 I brought a hard drive on Ebay described as new old stock from some seller I think Portugal and they have been around for a couple of years but started selling things.

Seagate stopped selling 2.5inch 7200 rpm drives for a while until recently. One of my customers wanted the drive that I used to disk image all the stuff across from his broken drive as he noticed it was much quicker on his laptop when came round to get some work from it. Can't have my as it was for my work. I told him I can't get hold of 7200 rpms drive anymore and the if I can look on Ebay as I got the other parts from there for his laptop.

The seller was selling some low capacity drives I think it was a 200gb or 250gb new and advertised as old stock and I paid a little more.
No negative feedback from the seller so I ordered it.

A drive turned up in a jiffy bag in some sealed anti static bag.
There was a returns label with an address from Portugal on the back so it had be from that seller.

I told the seller that it was inadequate but I got some arrogance back that it was "acceptable" nevermind whether it was crushed depending on what was put on it by chance.

Out came the camera to picture every step of the way from unpackaging to testing. Coloured and brown copper joints and date of manufacture was in 2011. In 2011 there was hard drive shortage due to floods, supplies ran out the prices went up so just looking at that there was no way it could not have been old stock.

I connected it up and no clicking.
All the sensors showed 0 no power on hours and started to count on Gsmartcontrol.
It looked suspicious. Connected to up to the other one that I use just for MHDD in dos.
Many slow and bad sectors were showing up.

I looked at a tool called HD sentinel, it reported about something about some altered checksum value.
Obviously they hooked up to the serial port on the drive to reset the counters and make it not to count bad sectors.

I made a case on Ebay with all the pictures and testing and I notice lots of new negative feedback appearing on the profile.

I phoned Ebay up and they had some team look at it.
They said I'll have to wait some weeks to get my money back.

Four hours later the seller wanted to pay me back small little amounts.

The next day Paypal refunded me full out of surprise and his account disappeared.
Title: Re: The Bad Shopping Experience Thread
Post by: rsjsouza on December 15, 2018, 09:58:59 pm
Thanks for sharing. I have seen so many mess ups with mechanical drives (HDDs, CD/DVD/BR) that I tend to be very afraid of buying any NOS drives. I am always afraid of having a working drive but with severely reduced reliability.
Title: Re: The Bad Shopping Experience Thread
Post by: Richard Crowley on December 15, 2018, 10:36:04 pm
i buy electronic parts by steady distributor
Then all you have to do is depend on your trusted distributor to not source any counterfeit goods.
We have seen counterfeit stuff get into the distribution channel at almost every point.
Title: Re: The Bad Shopping Experience Thread
Post by: peteb2 on May 07, 2019, 08:55:28 pm
Funny as I think about experiencing bad shopping, I see this thread.  My bad experience is driving to my local Costco which is about 5 miles away.  The roads are in such poor condition that they make me drive slowly and I am afraid of getting into road rage because I slow for the pot holes.  I am amazed how fast people drive through pot holes.  I live in San Diego and fear for my life because of the roads.

Sounds like a trend to save Public Money when it comes to roadway maintenance. Here in wee Auckland, New Zealand the City Council has virtually given up on Pothole repairing and adopted paying those who complain with a smashed-to-bits-alloy wheelrim off their car that cost 1000$ to replace, should they have hit a hole. You can also hassle them for the cost of a wheelalignment but it's all a huge fight. As a result some enterprising folks paint warnings on the roadway around the real nasty Potholes with a HUGE dick-pick in spraybomb bright pink paint that lasts all of a day as the Council sends out a roadway repair gang to paint it out with black paint and do zip-nadda about the actual pothole!

On the shopping side, many carparks aren't being maintained to the point that the businesses who rent the building spaces take it upon themselves to fill the holes with colourful potted flowering plants and new roadcones as a warning to motorists.
Title: Re: The Bad Shopping Experience Thread
Post by: TiN on May 13, 2019, 10:54:00 am
Beware ebay buyer pacifictesteq (https://www.ebay.com/usr/pacifictesteq?_sp=p2488211.m41214.l9763).  >:(

They bought an item (I've accepted their offer on auction) from me (PCBA from HP DMM) and didn't pay, nor didn't reply any communication attempts. Waited 2 weeks till ebay allowed unpaid case to be closed. Not a bleep from seller.  :rant:
Title: Re: The Bad Shopping Experience Thread
Post by: syau on July 20, 2019, 01:52:24 am
Got a extremely bad experience with an evilbay seller. Bought a tektronix dual x-y scope 603 + 604, received on a tight fitted cartoon box with just cardboard and plastic wrapping around the scope.

After spending some effort to unwrap and  found glass sliding inside the unit. Large piece of glass start falling out from the end cover. :wtf: Contacted the seller and he claim that the glass was left over from previous CRT replacement. Power applied and the 603 side surely dead and the 604 come up with dual dot which the center dot not movable ! :palm:

Contacted the seller again and he said the 604 side is normal with 2 dots and the 603 side need some time to warm up.  :wtf:

After escalated the case to evilbay, he suddenly send me money to my paypal account asking me to ship the unit back.  :-//

I bet I shouldn’t send the unit back unless evilbay instructed me to do so. Without sending the unit back, I at least have a broken one. If send back and the seller didn’t refund then I am in a double lost condition.

Am I right ?

Title: Re: The Bad Shopping Experience Thread
Post by: dunkemhigh on July 20, 2019, 02:22:40 am
This may vary by country, but I think you're OK to send it back providing it is tracked (so you have proof that you did send it and that he received it). Make sure the funds he's sent cover that cost and ensure you have photos.

However, before doing that I'd get in writing that he will refund your entire transaction (including original shipping). If you need to escalate to Ebay then that's a pretty good guarantee you'll win it. And don't do any of this via email - always send messages via Ebay so they have a record of them.
Title: Re: The Bad Shopping Experience Thread
Post by: syau on July 20, 2019, 02:53:02 am
Thanks for the advise, will have his written guarantee that he will refund my entire transaction (including original shipping) but he is the type of person very difficult to deal with as he just send me the shipping cost with the value he think suitable (I told him that I will get a quote first but he not listen)
Title: Re: The Bad Shopping Experience Thread
Post by: FrankBuss on October 31, 2019, 07:52:31 am
Some bad batteries:

https://www.eevblog.com/forum/dodgy-technology/9900-mah-18650-accus/ (https://www.eevblog.com/forum/dodgy-technology/9900-mah-18650-accus/)

But I got a full refund.

And adeleparts2010 is selling fake ICs. I bought some YM2151 (http://cgi.ebay.de/391088417315), which are fake, already sent one to Zeptobars for decapping, including a working genuine one. Refund request started. He writes back that he wants me to send it back. I answered that it is illegal in my country to send counterfeit products, so I can't send it back >:D