After 15-16 calls and my complaint letter they actually answered with no excuses, sent me the final parts from USA
no shipping fees.
I'll have 2 kits of "new" looking front and rear panels, with their associated parts (Keysight branded windows bezel, rubber keypad, and the 2 switchs levers) ended ordering more than needed just in case, the rear panel was not listed on the web page i saw, but it is available to purchase in USA not in Canada ?. The 2x switchs levers types where in very low qty, <10 of each ?
Snatched 2 "old" front panels on Ebay too (Square shift key) they are supposed to be clean and good looking
just saw some used clean "old look" rubber keypad with the blue and grey shift button ?? May end buying one of them each, stop the "1 click buy" mouse, i order you loll
I'll have to decide if i rebuild it with the new or classical look loll, tough one here loll
Damn, the one i've snatched in Israel is already in my country, 600km from me loll, that's a very fast one ...
But we had Canada Post job strikes up to Dec 14 with an Huge parcels back log ... delays.
End of the story
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To answers some questions:
The Keysight story is mostly language barriers, never felt that way, like sh!@$
I do respect any French, English, any language in this world ... the only French service i've got from Keysight came from Calagry USA
and i've called them in Canada 15-16 times, please wait on the line, wait, wait, oh sorry the lines are full, call back later ( i selected French) re-called them, selected English, almost got the line immediately, but i'm not very good in spoken English, tried to tell them the parts numbers, have been put on hold, nadah
The first parts ordering where the front case parts, but Keysight did not told me they were the "new look" even when i asked them the question many times before paying, i told them if it's the "new" version i'll order the rubber keypad, and the 2 switchs levers who have the round buttons. Never had responses, paid and tah dah, i have to order new parts again, including the rear cases, juuuuuuust to be sure.
But like others, i love the old square buttons looks.