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| (AUS)Aliexpress item delayed. Says rx by Aus Customs. Cant open dispute. Help. |
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| retiredfeline:
In my experience with Aliexpress cheap shipping the goods are sometimes not where the tracking implies it is, once it's been handed over to the carrier. I've had small packets transshipped through another country to get around transport bottlenecks, as the labels bear witness. A recent packet just turned up in my mailbox one day, within the period allowed. You may have to wait for the expiry of the shipping period to put in a claim. |
| Brumby:
--- Quote from: rsjsouza on July 05, 2021, 11:07:18 pm ---Although I would be terribly frustrated as well, I would struggle to find a moral reason to get a refund from the seller for the item. If the tracking information is accurate, --- End quote --- I'll just stop you right there. How do you know the tracking information is accurate? It's a known fact that some eBay sellers have used tracking information for an item that is not addressed to the buyer. I would have reservations about blindly assuming it's all above board. --- Quote --- why would the seller have to eat the cost of the product due to a problem with the local government? Of course, that is assuming the import form was properly filled (which usually is in my experience). --- End quote --- A buyer's responsibility is to pay for an item and provide accurate details for delivery. It is then the responsibility of the merchant to deliver that item in acceptable condition and in a timely manner. Lost items are not something a buyer should not pay for as long as they have done their part fully and completely. For a merchant, losses are a part of the "cost of doing business" and these are (or should be) factored into any business model. Delivery channels used being part of that. Look over some of the consumer protections afforded in your local legislation. The merchant is responsible for addressing the lions share of problem situations. That said, my last Aliexpress purchase was in my letterbox 10 days after ordering. That was phenomenal. |
| nuclearcat:
As far as i know, by international rules, before you sign papers that you got package - package owner is still merchant. So you have no rights to contact shipping company, to search for lost package, etc etc. It is responsibility of the merchant. --- Quote from: Trader on July 05, 2021, 05:46:29 pm ---I have a similar problem, I forgot to open a dispute in 15 days so I open a dispute with my CC, they contacted Aliexpress and asked me to wait up to 3 months. Let's see. --- End quote --- Keep in mind, chargeback after paying have deadlines too. You need to check your bank terms, but usually it is 120 days, then you cannot return your money. https://www.chargebackgurus.com/blog/dont-run-out-the-clock-understanding-chargeback-time-limits |
| Brumby:
--- Quote from: asmi on July 05, 2021, 05:53:28 pm ---I always open dispute whenever the time is about to expire if I haven't received anything yet. --- End quote --- I do this also. Once or twice I've had items turn up months later and I inform the seller and offer to re-pay. I've had both responses - being taken up on the offer and being told not to worry. |
| rsjsouza:
--- Quote from: Brumby on July 06, 2021, 12:11:51 pm --- --- Quote from: rsjsouza on July 05, 2021, 11:07:18 pm ---Although I would be terribly frustrated as well, I would struggle to find a moral reason to get a refund from the seller for the item. If the tracking information is accurate, --- End quote --- I'll just stop you right there. How do you know the tracking information is accurate? It's a known fact that some eBay sellers have used tracking information for an item that is not addressed to the buyer. I would have reservations about blindly assuming it's all above board. --- End quote --- Presumption of innocence. Regardless of past history, anyone is innocent until proven guilty. --- Quote from: Brumby on July 06, 2021, 12:11:51 pm --- --- Quote --- why would the seller have to eat the cost of the product due to a problem with the local government? Of course, that is assuming the import form was properly filled (which usually is in my experience). --- End quote --- A buyer's responsibility is to pay for an item and provide accurate details for delivery. It is then the responsibility of the merchant to deliver that item in acceptable condition and in a timely manner. Lost items are not something a buyer should not pay for as long as they have done their part fully and completely. For a merchant, losses are a part of the "cost of doing business" and these are (or should be) factored into any business model. Delivery channels used being part of that. Look over some of the consumer protections afforded in your local legislation. The merchant is responsible for addressing the lions share of problem situations. --- End quote --- The item is not lost yet according to the information presented to the buyer (and the seller for that matter). Sure, the buyer is free to negotiate a deal with the seller anytime he wants, but the sole responsibility of the package is with the courier company (ideally the seller would have to deal with them). I have sent packages to friends in my home country that they purchased directly here in the US - some were lost and others took up to six months to show up. Despite not a commercial transaction, I would be very surprised if they suddenly blamed me for the missing or seized package. That is where I am coming from. |
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