General > General Technical Chat
(AUS)Aliexpress item delayed. Says rx by Aus Customs. Cant open dispute. Help.
asmi:
--- Quote from: Trader on July 05, 2021, 07:17:55 pm ---How do you justify your dispute? I said: "Purchase Protection is running out, but package is still in transit".
--- End quote ---
I supplement disputes with screenshots of Canada Post's online chat conversation of them saying they never received it. That has always been enough to convince Ali. And often sellers offer refunds in these cases because they don't want bad reviews. As a matter of fact, I can't remember a single case when seller attempted to dispute a refund.
Also - NEVER use non-tracking shipping methods unless you accept the very real chance that you will never see your order. Spend those extra few bucks for Ali standard delivery or E-packet. If you feel especially cheapskate, take a look at what else your seller has for sale - if you find something else there that you want, you can combine the items into a single order and amortize the extra shipping cost that way.
peteru:
FYI: Original poster is in Australia. There are certain laws and regulations that apply to doing business here. The expectations of Australian consumers are perhaps higher than what people in USA may accept. In general, the protections here are stronger than in North America. The laws apply even to overseas companies. AliExpress are fully aware of these requirements and implement them, although reluctantly and perhaps inconsistently. They are not alone - Panasonic and Samsung also have a reputation of trying to dodge their obligations and responsibilities and having to be pushed hard in order to resolve issues.
See my earlier post for one possible way of dealing with the issue, as applied in the Australian context.
Brumby:
--- Quote from: rsjsouza on July 06, 2021, 10:02:41 pm ---I have sent packages to friends in my home country that they purchased directly here in the US - some were lost and others took up to six months to show up. Despite not a commercial transaction, I would be very surprised if they suddenly blamed me for the missing or seized package. That is where I am coming from.
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The difference here is we are talking about a commercial enterprise - and delivery of goods is a prime part of the transaction. It is the merchant's responsibility to provide the item that was purchased, prepare it for shipping and choose a carrier. It is the merchant who decides what carrier (or carriers) they will use. Any choice on the buyer's part is between the alternatives offered by the merchant. It is the merchant who enters into a contract with the carrier to make the delivery. Also note that, as a business, there are several factors that must be included in the running of that business. Everything from rent, insurance, wages, etc. to losses from normal operation that can include write-off from damage, theft ... or loss in transit.
The purchaser simply orders the item, makes payment (in a manner specified by the merchant), supplies the information required for delivery .... and waits.
So ... I ask you ...
First question: ... From the buyer's perspective, if something goes missing who is responsible?
Second question: When is it reasonable for a purchaser to consider the item lost? (Presuming, of course, that it was actually shipped.)
My answer to question 1 should be obvious: the merchant. What the merchant does about a lost item is between them and the carrier they engaged to make delivery. It has nothing to do with the buyer.
I would suggest the answer to the second question would be fairly obvious - some time before the expiry of the dispute period. Why would you wait any later?
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