General > General Technical Chat

(AUS)Aliexpress item delayed. Says rx by Aus Customs. Cant open dispute. Help.

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wilfred:
I ordered some test clips in April and the date has just passed where I can open a dispute because I haven't received the item. My order tracking, such as it is, says it is in Australian customs and that was 2 months ago according to the Aliexpress site links from my orders list.

I am assuming now it isn't coming. However, how do I open a dispute when as soon as I tick "refund only" and then "no" for has the item arrived, the website throws up a message saying it is received in the destination country and there are no other obvious ways to go forward and submit the dispute to start the ball rolling. A message box that was there disappears as soon as I check "no".

I have open a dispute before (for that super cheap meter about 2 1/2 years ago that Dave was talking about). I got a refund then but it was never sent, and certainly not as far as received in Australia.

I shut down ad and script blockers in my browser and restarted it in case that was somehow responsible for the absence of a way forward. But it didn't help.

So have you found yourself in a similar situation and how did you sort it out? It's not super valuable so I can wear it without shedding too many tears but I ordered it because I wanted them.

I'm OK with Aliexpress generally because mostly I order cheap junk and it actually does arrive pretty smartly. But they sure don't seem to want to make it easy.

Anyway, thanks if you can offer some help.

georges80:
I had the same here in the US. "stuck" in US customs for months. Waited till the dispute time date and then filed a dispute. Same issue, no clear way to file it, so I just used one of the other reasons.

Ali came back saying that it is in customs and to inquire. I said I had already done that (well, in the US you can only contact the post office, that said it was stuck in customs and that's all they could do). Ali then refunded.

And, several months later, it is still "stuck" in Customs - clearly lost forever :)

So, just fill in whatever you can that will allow you to open the dispute, then you can explain via the comment section.

Good luck.

cheers,
george.

Trader:
I have a similar problem, I forgot to open a dispute in 15 days so I open a dispute with my CC, they contacted Aliexpress and asked me to wait up to 3 months.  Let's see.

asmi:
I always open dispute whenever the time is about to expire if I haven't received anything yet. Though in my experience Canada Post loves to sit on parcels for months right before they pass them to the customs. There were numerous times when I contacted them and got a response "we don't know anything", yet on the next day a parcel "magically" appears back in tracking and get delivered few days later.

There were a couple of cases when I got my refund due to non-delivery, but an item eventually arrived in a couple of months after that.

Trader:

--- Quote from: asmi on July 05, 2021, 05:53:28 pm ---I always open dispute whenever the time is about to expire if I haven't received anything yet. Though in my experience Canada Post loves to sit on parcels for months right before they pass them to the customs. There were numerous times when I contacted them and got a response "we don't know anything", yet on the next day a parcel "magically" appears back in tracking and get delivered few days later.

There were a couple of cases when I got my refund due to non-delivery, but an item eventually arrived in a couple of months after that.

--- End quote ---

How do you justify your dispute?  I said: "Purchase Protection is running out, but package is still in transit".

They said: Invalid "The tracking information shows that the package has arrived at your local post office and waited for your collection. We warmly suggest that you can contact the shipping company Customer Care Center and you will get this package as soon as possible. If the package not in good condition/ goods shortage, you are suggested go to 'Dispute Detail' -- Check 'Dispute Reason-- Click 'Update Reason' to update your reason for filing a dispute."

But the package never arrived, in fact, the last update was "Customs clearance successful" and nothing more after that.

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