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[solved] [little rant] eBay seller charges +20 USD because he has to pay rent

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SilverSolder:

--- Quote from: gnuarm on March 28, 2021, 01:06:00 am ---
--- Quote from: SilverSolder on March 28, 2021, 12:23:47 am ---
I know people that run eBay businesses.   Let's just say that buyers can also get quite "creative" with how they act...

Bottom line, scammers are scammers and they like the anonymity of the on-line world.

But the eBay protections work...


...speaking of which, I get to test it now!  I bought a Bluetooth keyboard described as "used" and it was delivered today.  Turns out it doesn't work on some of the letters, but only if SHIFT is pressed! ...   and this is AFTER I stupidly left positive feedback, complicating things further!

So, any bets on how that will turn out?   I will write the seller tomorrow and tell him the bad news.  Let's see how he plays it...

--- End quote ---

If the protections work, why would you be concerned? 

I never leave positive feedback because you only have 60 days to do so and that it is a one shot deal.  Once positive is left it can't be changed if the unit craps out.  Often I haven't received an item until 45 days have gone by. 

If it weren't for the credit card protections I would never use Ebay and the like.  Never. 

Why not write them now?  Ebay is a 24 hour deal and the sooner you report it, the better.

My real complaint with eBay is that they don't care about fraud.  I bought 18 gauge zip wire from a Maryland company and though it looked skinny, but didn't give it much thought.  Then I was using the entire 50 ft roll to charge a battery at 2 amps and noticed a significant voltage drop, so I measured it with micrometers.  It read 3 wire sizes below what it was marked, 21 ga.!  On top of that the insulation has the company's name and gauge embossed!!!  It's hard to imagine they would be getting undersized wire with the company name on it and not know. 

It was too late to do anything about that purchase, so I bought some 16 gauge later on.  Without realizing this was the same company!  (seems they are the low price seller of this type of wire on eBay)  So when it came I immediately checked and it was also 3 sizes too small, 19 ga instead of 16.  i filed a dispute with eBay and the guy wants me to mail it back on my dime!  So I used the credit card to get a refund. 

At this point I'm ready to target the guy.  I looked up the MD web site and if I wanted to get enough evidence and claim I'm a MD resident, I could get them to take action against the guy.  Thinking I might do that I bought 14 ga wire which measured as 17 ga and got a refund the same way.  Then  12 ga wire which was 15 ga with the same result.  The problem was I willing to put some time into it, but not willing to let the guy have my money so I could claim being defrauded. 

Oh well.  I now have enough free wire to trip over and I know where to get more if I need it.  I just have to calibrate the gauge appropriately.

--- End quote ---

I'm usually pretty careful about testing before leaving feedback.   I know a lot of eBay sellers are small businesses and/or one man bands, I don't mind giving them feedback since it helps them rise in the ranks. 

In this case, I only checked the lower case letters, looking for non-functioning keys...  unfortunately, it has a problem when SHIFT is pressed, LOL!   Some keys don't work in SHIFT mode...   what a weird fault. 

SilverSolder:
The conclusion to my faulty keyboard:

1) I messaged the seller "Working with the keyboard, I found it has a problem with some keys not working for CAPITAL letters only...  weird, never seen that before. I don't think there is anything wrong with my device, because I have the exact same keyboard already and it works fine.  How do you want to handle?"

2) Seller responded "I will issue a full refund, please throw it away"

3) Refund was issued 2 minutes after the message.

4) I messaged the seller "Thank you for the quick turnaround and for how you handled this."


Simple and pleasant e-commerce on eBay!

MrMobodies:

--- Quote from: DiTBho on March 26, 2021, 10:09:19 pm ---I did, but there are hidden rules. For instance, where is it written they can DELETE a negative feedback because a seller has some privilege? Where?
--- End quote ---

I ordered a "BRAND NEW" Genuine Thinkpad keyboard with manufacturer's warranty a couple of years ago Couldn't find any "used" ones so I ordered one of them and when it turned up with marks all over it and the letters were just poor quality reprints and a mixture of other keys from different keyboards judging by the texture and varying colours and the warranty was fake it was just one they put over the original sticker. Not happy with the appearance and some foreign keys I sent it back and left bad feedback for being dishonest and wasting my time.

The feedback got removed, I was told the reason is, the seller complied with all Ebay policies and arranged and paid for returns and a refund unless they refused to do so and Ebay has to step in to resolve the matter then the feedback stays.

But then there is that defamation form thing that some sellers use to force ebay remove feedback when they feel like it

DiTBho:

--- Quote from: MrMobodies on March 29, 2021, 12:23:08 am ---
--- Quote from: DiTBho on March 26, 2021, 10:09:19 pm ---I did, but there are hidden rules. For instance, where is it written they can DELETE a negative feedback because a seller has some privilege? Where?
--- End quote ---

I ordered a "BRAND NEW" Genuine Thinkpad keyboard with manufacturer's warranty a couple of years ago Couldn't find any "used" ones so I ordered one of them and when it turned up with marks all over it and the letters were just poor quality reprints and a mixture of other keys from different keyboards judging by the texture and varying colours and the warranty was fake it was just one they put over the original sticker. Not happy with the appearance and some foreign keys I sent it back and left bad feedback for being dishonest and wasting my time.

The feedback got removed, I was told the reason is, the seller complied with all Ebay policies and arranged and paid for returns and a refund unless they refused to do so and Ebay has to step in to resolve the matter then the feedback stays.

But then there is that defamation form thing that some sellers use to force ebay remove feedback when they feel like it

--- End quote ---

Precisely! To say it in other words, they protect their business not their sellers not their customers.

DiTBho:

--- Quote ---Return policy details
Seller does not offer returns.

--- End quote ---


--- Quote ---Send the item back

When your return request is accepted, you’ll receive a return shipping label from either the seller or eBay, or you’ll be asked to purchase one directly from a carrier. Who covers the shipping costs depends on why you're returning it. Find more information about return shipping.

You’ll also receive a date by which you should ship the item back. You can find this date in the details of your return request which will be sent to your Messages with the subject "Send the item back". If you don't ship the return by that date, we may close the request and you will not receive a refund.

When you send your item back make sure a tracking number is added to your return request to avoid delays or issues in the refund process. If you use an eBay return label, tracking details are automatically uploaded. If you're using a non-eBay label, the seller may have added the number for you. If not, you should manually add tracking details to the return.

Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. If you return the item used, damaged, missing parts, or damaged during return shipping because it wasn't packaged correctly, sellers may deduct from your refund to cover the loss in the item's value. For more information, see our Condition of returned items policy.

--- End quote ---


--- Quote ---Types of statements that are prohibited by law (Europe + UK)
Any statement which could have the effect of causing the average person to believe that they have less or no consumer rights to pursue a justified claim against a trader is void and may amount to a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008. Below, you will find a list of the typical restrictive statements which may not be used:

No refunds.
No sale goods exchanged or money refunded.
Sold as seen and inspected.
No refunds or exchanges without a receipt.
Time limits for reporting defects e.g. defects not notified within 14 days of receipt cannot be accepted.
If the delivery note is signed then no claims for damages/faulty goods can be made thereafter.
We are not liable for any consequential losses, even if we were made aware of your circumstances.
Notices of this type are not acceptable and cannot be made compliant by including the statement 'your statutory rights are not affected'. Most consumers are not fully aware of their consumer rights therefore this disclaimer is ineffective.

Further information on your rights where you encounter restrictive statements.

--- End quote ---


--- Quote ---What if you change your mind?

Consumer Contracts Regulations
The Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 apply to sales made by a seller acting in the course of business to a consumer which have been concluded at a distance. In other words, where there is no face to face contact between the seller and the consumer. This would cover sales over the internet.

The Consumer Contracts Regulations apply only to certain purchased items.

Under the Consumer Contracts Regulations a business seller has to refund the price of an item (and original delivery charges) if the consumer changes their mind within 14 calendar days of when they receive the returned item or proof that the return has been posted.

Consumers have a minimum of 14 calendar days from the day after the item is received to let sellers know they’d like to return the item for a refund. Sellers can set a longer returns timeframe if they choose. Consumers then have an additional 14 calendar days from when they let sellers know they want to return the item, to actually return it, or provide proof of the return. Legally, sellers will have to refund the original delivery charges as well, to the value of the cheapest postage option. Sellers can specify a returns timeframe and who pays for return postage when they create their returns policy.

Sellers must inform their customers of their right to withdraw from the contract within the 14 day cooling-off period. If sellers do not provide this information, consumers have up to 12 months to return an item for a refund.

You can read more about online and distance selling for businesses on the UK Government website.

--- End quote ---

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