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| [solved] [little rant] eBay seller charges +20 USD because he has to pay rent |
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| DiTBho:
--- Quote from: grumpydoc on March 22, 2021, 02:39:49 pm ---eBay now require that the seller says what type of service will be used though - so if the listing says "courier" it should be a courier (I have occasionally sued a faster service than advertised at my own cost though). --- End quote --- Precisely :D Also, when you ask money for a service eBay uk checks if the price is reasonable or inflated for that service, and if it's found inflated the auction is closed. It's based on statistics, and you can't say "ok, I will charge you 34 USD for a 10 USD soft-bag shipping because there are +20 for handling". It doesn't sound fair to me. I was a seller on eBay since 2007, when I shipped abroad via UPS I never asked any additional Euro/Pounds/Dollar as "shipping and handling cost", but rather charged a flat cost of 18 euro for up to 40x40x30cm 3Kg via UPS second class! I shipped more than 150 parcels between 2019 and 2020, my customers always only paid for the service, they never paid extra costs, and I never asked them to pay for my time for packaging. As you can see, even if I have never charged additional costs and I have always used flat shipping costs , eBay considers my services a bit expensive: look at the five stars, I have 4.8 points rather than 5.0. |
| grumpydoc:
--- Quote from: DiTBho on March 22, 2021, 04:00:50 pm ---eBay considers my services a bit expensive: look at the five stars, I have 4.8 points rather than 5.0. --- End quote --- Yes - the eBay points thing is fairly draconian. eBay used to be a dodgy seller's delight but they cleaned up their act a lot (probably they had to before they were forced to) but it did make life a lot harder for small sellers. BTDT |
| james_s:
--- Quote from: wilfred on March 22, 2021, 01:43:53 am ---In my Utopian view of the world of online transactions no-one should average 5 stars. An average no issues transaction should be 2.5 stars. But that ship has sailed long ago. Now with 5 stars the default for problem free transactions you can't distinguish the sellers who'll go above and beyond. Perhaps the feedback reports are of some help but who reads those in detail. I just check the negative ones to see if there is a consistent pattern I would be concerned about. --- End quote --- I don't know when or how it happened that 5 stars became "normal" and anything less is a failing grade. I almost never award 5 stars for anything, unless they truly went above and beyond. If that screws them over, well, too bad, something is wrong with any system where anything less than a full 5 stars is screwing someone over. 4 stars is perfectly reasonable for good solid service. |
| DiTBho:
--- Quote from: james_s on March 22, 2021, 04:58:33 pm ---4 stars is perfectly reasonable for good solid service. --- End quote --- for eBay it's not this way. I had a phone call conversation with one of their operators, she told me that if a seller goes down to "less than 4.0" stars there is a timer that starts counting days, and if the seller doesn't resume back to 4.1 stars within some months (I don't remember how many) eBay will kick the account out. So, 4 stars is NOT perfectly reasonable for good solid service, and it's not reasonable to give 4 stars to a seller for a good service because this way you damage his/her reputation. |
| DiTBho:
Copy from Paypal --- Quote ---Purchase details Seagate 5GB Compact Flash Type II ST1 Drive Hard Drive CFII Card (Qty 2) 19,98 USD Shipping 34,98 USD Total 54,96 USD --- End quote --- Shipping: 34,98 USD -> it's in the same price range as Fedex but a lot cheaper and slower service! In this case I would vote this way: * "Reasonable postage cost" should get a valuation of 2 stars, because inflated and inadequate * "Communication" should receive 0 stars since name calling and offensive speaking should be not tolerated! * "Delivery time" ... shouldn't be voted due to the delays caused by the epidemic emergency, so I would give 5 stars here * "Accurate description" ... I ordered a couple of working micro-drive, I received two damaged units, but I wouldn't give 0 stars here, since so it's somehow coherent and I think the problem was caused by a poorly packaging, which has been already considered in the first point, Reasonable postage cost This is how I would vote for this episode: 2, 0, 5, 5. Plus a negative feedback because the seller refused to solve the problem! |
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