General > General Technical Chat
[solved] [little rant] eBay seller charges +20 USD because he has to pay rent
DiTBho:
--- Quote from: wraper on March 26, 2021, 10:21:10 pm ---fraudulent buyer will simply create another account.
--- End quote ---
In theory, if you are banned from eBay you cannot subscribe again. It's written in their user-agreement, where it's also written that eBay randomly checks correlations(1) between suspended accounts and running accounts in order to prevent problems.
(1)
the same Paypal account, used to pay
the same delivery address
the same name and surname
etc ...
this information is not public, so I don't know details, but I was told on the Phone that eBay does it.
wraper:
--- Quote from: DiTBho on March 26, 2021, 10:25:50 pm ---It's written in their user-agreement
--- End quote ---
As if it's allowed to scam other party in the user agreement to begin with.
--- Quote ---where it's also written that eBay randomly checks correlations(1) between suspended accounts and running accounts in order to prevent problems.
--- End quote ---
Can be quite easily bypassed. Delivery address can be obfuscated. You don't even need PayPal account.
--- Quote ---the same name and surname
--- End quote ---
Of which there are thousands of people. You can write it slightly differently as well.
DiTBho:
--- Quote from: wraper on March 26, 2021, 10:25:36 pm ---IMHO your main problem with ebay is that you open cases with weak or no evidence, probably poorly described for layman. Then when it falls through, you upload some real evidence, but it's too late since appeal is way less likely to succeed.
--- End quote ---
Jesus ... weak or no evidence?!?
I received two damaged units, when I opened my claim for the "eBay protection program" I sent them all the pics about the two units, my test report on Linux when you see "sector-0 failure", a pic of the parcel, a pic with what I paid on eBay for the shipping and what is reported on the Parcel, what else do they want!?!?
For their rules, it was enough to point out that I paid 35 USD for a package that cost 14, or that the seller had charged me 20 USD more.
Then I sent the same documentation to Paypal, and they accepted the return!
-
And talking about the defective laptop, what did they want? It was clearly NOT the same laptop described in the auction, in fact the seller himself admitted it later with Paypal, but eBay refused to investigate!
-
Frankly, do you know what I think? When I deal with eBay com, I have the impression that it does not deign to treat non-American users in the same way since it has always closed complaints to me without any discussion.
I have this impression because in 10 years with eBay UK claims always had a different ends, an end where the "eBay protection program" hasn't yet forced me to call Paypal to manage a problem as well as no one has yet told me that an European seller has privileges that they cannot receive negative feedback! Yet this happened with american sellers!
DiTBho:
--- Quote from: wraper on March 26, 2021, 10:29:49 pm ---Of which there are thousands of people. You can write it slightly differently as well.
--- End quote ---
It's one of the field they "can" use, it's not the only field they use. I mean it can trigger more automatic investigations, and I am sure they put a lot of money in such algorithms because they have lost 1M Euro recently due to scammers who cause legal problems related to the forgery of trademarks. Plus other problems they have with their users.
A thing they cannot do is asking you to upload your identification card, or your passport or any personal document. This is illegal and they know it!
But that's also a bad point, in my opinion. eBay is a "free service", if it was a "pay service", they they would be authorized to ask personal documents, and this way ... end game for scammers.
My personal opinion: that would simplify life for sellers and remove the ridiculous 5 stars counter mechanism.
SilverSolder:
--- Quote from: DiTBho on March 26, 2021, 10:37:47 pm ---
--- Quote from: wraper on March 26, 2021, 10:25:36 pm ---IMHO your main problem with ebay is that you open cases with weak or no evidence, probably poorly described for layman. Then when it falls through, you upload some real evidence, but it's too late since appeal is way less likely to succeed.
--- End quote ---
Jesus ... weak or no evidence?!?
I received two damaged units, when I opened my claim for the "eBay protection program" I sent them all the pics about the two units, my test report on Linux when you see "sector-0 failure", a pic of the parcel, a pic with what I paid on eBay for the shipping and what is reported on the Parcel, what else do they want!?!?
For their rules, it was enough to point out that I paid 35 USD for a package that cost 14, or that the seller had charged me 20 USD more.
Then I sent the same documentation to Paypal, and they accepted the return!
-
And talking about the defective laptop, what did they want? It was clearly NOT the same laptop described in the auction, in fact the seller himself admitted it later with Paypal, but eBay refused to investigate!
-
Frankly, do you know what I think? When I deal with eBay com, I have the impression that it does not deign to treat non-American users in the same way since it has always closed complaints to me without any discussion.
I have this impression because in 10 years with eBay UK claims always had a different ends, an end where the "eBay protection program" hasn't yet forced me to call Paypal to manage a problem as well as no one has yet told me that an European seller has privileges that they cannot receive negative feedback! Yet this happened with american sellers!
--- End quote ---
That's amazing, I have NEVER lost an eBay complaint case. I go out of my way to keep things as simple as possible:
1) Always tick the "Item not as described" box (an eBay support person told me years ago it is the only one they really care about)
2) Explain in 10 words or less why the item is not as described. (If more than 10 words, give or take, it leads to stack overflow in the support staff wetware)
Works every time!
It doesn't matter who broke the item... courier, seller didn't pack it properly, whatever - I don't care - it is always just "Not as described" if it doesn't look like the picture in the ad when I unpack it.
I have even won a case where seller sold a DMM "not working or for parts" with missing components inside.
My case: "Not as described" reason: "There are missing parts, so it cannot be used for parts as claimed by seller" - Won! Seller had to eat his scam.
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