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[solved] [little rant] eBay seller charges +20 USD because he has to pay rent

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DiTBho:

--- Quote from: wraper on March 26, 2021, 09:35:08 pm ---I mean fraudulent buyers

--- End quote ---

doh  :o

Two years ago I sold an apple wireless keyboard, never used, still in its box.
I sold to a dude who immediately opened a claim "item not working".
I apologized and I refunded him immediately and entirely without any eBay intervention.

Reason? The keyboard was sealed in its box so never actually tested and I assumed it was an unfortunate case of an item leaving the factory defective.

Blame me for not having tested it, it bothered me to open a sealed box, but in any case it was covered by insurance.

Maybe it is a partial solution with eBay  :-//

DiTBho:

--- Quote from: SilverSolder on March 27, 2021, 12:09:25 am ---1) Always tick the "Item not as described" box (an eBay support person told me years ago it is the only one they really care about)
2) Explain in 10 words or less why the item is not as described. (If more than 10 words, give or take, it leads to stack overflow in the support staff wetware)

Works every time!

--- End quote ---

Good points! I tend to give too precise and often too long explanations.
Thank you for the hints  :D

DiTBho:
What I wrote above about my personal speculations about how eBay manages the 5 stars mechanism plus what they told me on the phone, is also based on tales like this, found by Goognling


--- Quote ---ebay just kicked me off from selling after 10 years because of "low seller standards", my feedback w, i was kicked off ebay today for "low seller standards" after being ok for 10 years, no warning, no nothing,  they just did it, talked to 3 different people, they said there was nothing I could do, decision was made, final, do not understand this at all, any suggestions, contact me at ebay, diana5449_123, thanks
f ebay

--- End quote ---

"low seller standards" means "stars < 4.1".

DiTBho:

--- Quote ---Oh, I just noticed you are at 98%.   Thay may be why.

--- End quote ---


--- Quote ---Well 98% feedback isn't so hot. How many negative comments did you leave in feedback for buyers? I saw 2. That means those weren't reported. The ones that may have existed but are gone now because they were reported would mean a policy violation on your account for each comment. What made you think that was a good idea?

--- End quote ---

So, it was not due to the public feedback but again due to hidden information!!! Hidden from the public, so if this person had been a known scammer with several reports but under the trigger to be banned, I as a buyer would not have known about it (only feedback are public, and now I know some feedback are deleted by eBay without any reason to protect the seller) if this person had been a known scammer with several reports but under the trigger to be banned, I as a buyer would not have known about it (because this is hidden information, in public I can only read feedback) and would have bought and then found myself with a problem that eBay would probably refuse to solve if the seller is abroad (my three disputes over 10 years were 100% failure with Americans), and once again I would have to bother Paypal.


Also, the following has been reported several times on the internet, so I think it's correct


--- Quote ---Hello,
 
Just some suggestions... you should always offer returns and be as thorough as possible on defects even to the point of restating that the item is pre-owned. Also, always play by the rules no matter how counterproductive they may be. I don't know how you handle customer complaints or return requests, if any, but do not argue with or question a customer even if you are seething with irritation.
 
On another note... Ebay should be telling you why they shut you down so that you can correct the issue and continue benefiting yourself, your customers and Ebay. I don't see why they'd just shut you down with no explanation.

--- End quote ---

I read that eBay doesn't tell you anything. No explanation, nothing. And this clearly doesn't help!

DiTBho:
So, to sum up.

I bought two micro-drives and paid 35 USD for a soft-bag that cost 15 USD
I received two damaged units
I immediately contacted the seller, but he offered nothing but bully insults rather than finding a solution
I opened a dispute on eBay com, telling them "damaged item", they closed it (because "no return")
I opened an appeal on eBay com, telling them "item not as describe", they closed it
I opened a dispute on Paypal, telling exactly the same, and they accepted the return
I prepared a parcel, and it's already on its way back to the seller

The seller yesterday wrote this:

--- Quote ---Hey listen you *******************. I know where you live  *******, I still have your address and phone number ****************************************************************. You  ******* opened a phony claim against me that the items were damaged as a result of poor packaging and eBay already ruled in my favor and closed the case. Now you  ******* are going against eBay's ruling and going behind their back playing games with Paypal. I'm warning you  *******, don't mess with me you  *******! you  ******* need to cease and desist! cease and desist!

--- End quote ---

eBay already ruled in his favor and closed the case. I reported this seller two times for bad and bully communication and eBay did nothing!

And here is why eBay com sucks: if something similar had happened in Europe, the seller would have been thrown out instantly, or at least received a recall! It is not tolerable to insult or threaten!

But this dude is American, so, it has "privileges", and it's the second time I see something similar, so I deduce it must be "OK" for them if an European receive again a bully message from the seller where now I am supposed to be "the crook of the game", while it's clear from his bully message that is trying to persuade me to close the dispute on Paypal to keep the money while the return parcel is still on traveling.

"you need to cease and desist!", what will he do? Will he send a commando of armed mercenaries like Rambo? And will my guts furnish the living room?

Guys, I loved you, so I make will: in case of death, I leave all my electronic cards and my books to EEvblog's members :popcorn:


--- Quote ---going against eBay's ruling and going behind their back playing games with Paypal

--- End quote ---

That was not even correct. If you open a dispute on eBay you cannot open a dispute on Paypal, but that means that if you do so, eBay will immediately close the dispute on their side. It's not "illegal" or "against" a rule. It's up to you to call Paypal if eBay is unable to solve anything. It's one of your possibility.

-

Seriously speaking, I have enough, and for 50 USD I don't even want to be here getting mad.

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