General > General Technical Chat
[solved] [little rant] eBay seller charges +20 USD because he has to pay rent
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wraper:

--- Quote from: DiTBho on March 26, 2021, 10:37:47 pm ---
--- Quote from: wraper on March 26, 2021, 10:25:36 pm ---IMHO your main problem with ebay is that you open cases with weak or no evidence, probably poorly described for layman. Then when it falls through, you upload some real evidence, but it's too late since appeal is way less likely to succeed.

--- End quote ---

Jesus ... weak or no evidence?!?

I received two damaged units, when I opened my claim for the "eBay protection program" I sent them all the pics about the two units, my test report on Linux when you see "sector-0 failure", a pic of the parcel, a pic with what I paid on eBay for the shipping and what is reported on the Parcel, what else do they want!?!?

--- End quote ---
Exactly as I said, poor evidence, poorly described claim.

--- Quote ---my test report on Linux when you see "sector-0 failure"
--- End quote ---
Really? how do you expect average person to figure out anything from that?

--- Quote ---a pic of the parcel
--- End quote ---
not quite relevant to the case. Packaged in a bag? In what way it proves that item was damaged? Especially to someone who has no technical knowledge.

--- Quote ---a pic with what I paid on eBay for the shipping and what is reported on the Parcel
--- End quote ---
Irrelevant to the case. Complaining about unfair shipping rate will not add you any points in damaged item case. Only take away attention from the real issue. Support person will not look into your case for long since they have another shitload of cases to review. They will probably glance into it for a minute or less.

--- Quote ---what else do they want!?!?
--- End quote ---
Maybe concise and easily understandable explanation to layman. Picture where mechanical damage is noticeable. Some easily understandable screenshot.
rsjsouza:
Although I did not participate in the whole story (i.e., I only know your side), I would think hardly to name the seller. Sure, it may have misunderstanding factors such as what constitutes shipping charges (if they include handling as well or not - I personally don't think it does) but the e-mail behaviour is more universally accepted as a terrible interaction.

The biggest reason to do this in my opinion is to prevent your fellow blogger (especially if he/she lives overseas) to avoid a very unpleasant interaction with potential monetary losses.

There is a thread somewhere named the "bad shopping experience thread" - perhaps a good place to put this there.
DiTBho:

--- Quote from: wraper on March 27, 2021, 12:41:46 pm ---
--- Quote from: DiTBho on March 26, 2021, 10:37:47 pm ---
--- Quote from: wraper on March 26, 2021, 10:25:36 pm ---IMHO your main problem with ebay is that you open cases with weak or no evidence, probably poorly described for layman. Then when it falls through, you upload some real evidence, but it's too late since appeal is way less likely to succeed.

--- End quote ---

Jesus ... weak or no evidence?!?

I received two damaged units, when I opened my claim for the "eBay protection program" I sent them all the pics about the two units, my test report on Linux when you see "sector-0 failure", a pic of the parcel, a pic with what I paid on eBay for the shipping and what is reported on the Parcel, what else do they want!?!?

--- End quote ---
Exactly as I said, poor evidence, poorly described claim.

--- Quote ---my test report on Linux when you see "sector-0 failure"
--- End quote ---
Really? how do you expect average person to figure out anything from that?

--- Quote ---a pic of the parcel
--- End quote ---
not quite relevant to the case. Packaged in a bag? In what way it proves that item was damaged?

--- Quote ---a pic with what I paid on eBay for the shipping and what is reported on the Parcel
--- End quote ---
Irrelevant to the case. Complaining about unfair shipping rate will not add you any points in damaged item case. Only take away attention from the real issue. Support person will not look into your case for long since they have another shitload of cases to review. They will probably glance into it for a minute or less.

--- Quote ---what else do they want!?!?
--- End quote ---
Maybe concise and easily understandable explanation to layman. Picture where mechanical damage is noticeable. Some easily understandable screenshot.

--- End quote ---


What would YOU have written in this case? Let me know.
wraper:

--- Quote from: DiTBho on March 27, 2021, 12:51:14 pm ---What would YOU have written in this case? Let me know.

--- End quote ---
I would omit anything that is not relevant. Check if I can find any mechanical impact marks. If I have no any other evidence, maybe post a photo where it is attached to windows machine but is not recognized.
DiTBho:

--- Quote from: rsjsouza on March 27, 2021, 12:45:46 pm ---Sure, it may have misunderstanding factors such as what constitutes shipping charges (if they include handling as well or not - I personally don't think it does) but the e-mail behaviour is more universally accepted as a terrible interaction.

--- End quote ---

And, let me understand, do these "misunderstanding" factors somehow allow a seller to insult and threaten a customer?!? Seriously?

If so, that's exactly what I don't like of the American mentality because it seems like a far west where people solve problems with guns. Don't take offensive, but it's what I do think after two experiences like this  :-//
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